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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

imac 24


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mac62230

 
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I bought an imac 24 about 2.5 years ago.Just after the warranty expired (just over a year old) the hard drive quit.I had to pay for that repair and wasn't to happy.Now recently I have begun to notice gray kinda streaks in the display.It's not dirt.It's under the glass.More like a smoke kinda look.Quick search on the web revealed others with the same issue.I bought this computer mainly because of some "mac only" software i wanted to use.To be honest i'm very disappointed.I shouldn't be having issues like this already.Probably will never buy another mac.Has anyone else had problems like this? The mac shop in my area has never heard of the screen problem i have.
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chscag

 
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I'm surprised the Mac shop in your area has never heard of the problem....

Actually, the screen problem you're talking about happens with some iMac machines.... The intake vent on an iMac is at the bottom of the display and the exhaust vent is at the top. The iMac draws cool air in at the bottom and expels warm air at the top.

What sometimes occurs is that a very small separation between the glass and LCD forms. As air is drawn upward, particles of dust are lodged between the glass and LCD. Removal and cleaning of the glass is all that's required to resolve the problem.

Newer iMacs and especially the 2012 models are much more tightly fitted together where that no longer happens.
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Agree with chscag, I had a 24in iMac, and it had the same issue. Dust builds up between the glass and LCD.

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What to do about it: take to an Apple Specialist or Apple Retail Store. Tell them your story. Bring your reciept (yes I know it's out of warranty). Be polite. See what happens.
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mac62230

 
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Thanks all for the advice/suggestions.I took the glass off and very carefully cleaned the LCD and the glass.I decided to turn it on to see if i could still see the bad areas without the glass and sure enough,it's in the lcd panel itself. Apple shop says lcd is going bad.I was told it would be anywhere from $400 to $800 to replace.My next and last hope is to call Apple directly and see what they say.After the hard drive, I'm not speding anymore on it.
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Just an update: I went to apple.com to try and call someone to discuss my issue.While i was looking for support i found the hard drive replacement program. When my drive went bad Apple said they couldn't do anything about it because I was just out of warranty.I'm more than a little upset now. So,i moved on the to lcd issue.Apple wants $20 for an out of warranty support call!!! I don't think so.I have had two major component failures in a roughly 2 year old machine. Sorry to say this but, I'm done with Apple.
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I have to point out that had you bought AppleCare at any point in your first year, all of this would have been replaced at no charge.

I'm truly sorry you had a bad experience, but whatever other device you get, your odds are actually (and this is statistically provable) WORSE that you will have the same problems or more. Be sure to get the extended warranty on whatever you get and I will keep my fingers crossed that the experience is much better.
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