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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

apple care

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Braven's Avatar
Member Since: Apr 24, 2011
Location: PA
Posts: 79
Braven is an unknown at this point
Mac Specs: (27" iMac i5) (2011 15" MacBook Pro)

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AppleCare saved my butt. The Bluetooth went out in my 2010 27" i3 iMac. After a couple attempts of the Genius's to fix it they decided to swap out my 2 year old Mac with a brand new i5. I couldn't be happier. This just happened yesterday so I feel I'm qualified to speak on this issue.

 iMac 27" 2.7Ghz i5
 MacBook Pro 15" 2Ghz i7
 iPhone 4 16GB
 iPad (White, 32GB, 3rd Gen)
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Member Since: Apr 02, 2012
Posts: 23
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What sold us on Mac happened a month ago. Simply put, we were working on a few year old Macbook (mid 2007) for a friend. It definitely was not covered by apple care, and the laptop was given to her. Not only did they help with phone support they also did live chats with us after we got it up to finish setting up the laptop correctly. We just explained the situation we were in and they jumped through hoops to help us. A few days later we were at the Apple store ordering for ourselves, it was the support and the quality of what we had in our hands that sold us.
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