New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

iTunes Help


Post Reply New Thread Subscribe

 
Thread Tools
alexcilento

 
Member Since: Apr 09, 2012
Posts: 6
alexcilento is on a distinguished road

alexcilento is offline
Hi,
I have a Macbook and just bought an iPod shuffle. I had bought a Scandisk but had so much trouble that I returned it. I just mention that because the Scandisk may have screwed up my iTunes. Anyway, when I attach my iPod there's no recognition by either my MacBook nor the iTunes software. The problem is probably related to the fact that I can't update my iTunes software. When I try, the installation stops and requires me to close the iTunes application. Even after closing iTunes the installation doesn't proceed. I've done a complete shut down and power up with no luck. I thinking maybe I need to delete iTunes and re-install but I'd like some advice. Thanks.
Alex
QUOTE Thanks
Raz0rEdge

 
Raz0rEdge's Avatar
 
Member Since: Jul 17, 2009
Location: MA
Posts: 7,093
Raz0rEdge has a brilliant futureRaz0rEdge has a brilliant futureRaz0rEdge has a brilliant futureRaz0rEdge has a brilliant futureRaz0rEdge has a brilliant futureRaz0rEdge has a brilliant futureRaz0rEdge has a brilliant futureRaz0rEdge has a brilliant futureRaz0rEdge has a brilliant futureRaz0rEdge has a brilliant future
Mac Specs: 27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3

Raz0rEdge is offline
Welcome to Mac-Forums

How old is your Macbook? What version of OS X? What version of iTunes do you have now? Can you uninstall the current version and install the latest version supported by your OS?

--
Regards
...Ashwin



Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.
QUOTE Thanks
alexcilento

 
Member Since: Apr 09, 2012
Posts: 6
alexcilento is on a distinguished road

alexcilento is offline
My Macbook is about three years old and version 10.6.8. I'm trying to learn how to uninstall software on a mac as I've never done it before. Dragging the desktop icon to the trash doesn't seem to be right.
QUOTE Thanks
alexcilento

 
Member Since: Apr 09, 2012
Posts: 6
alexcilento is on a distinguished road

alexcilento is offline
I tried to uninstall iTunes by dragging the folder to the trash can and then emptying the trash. But I got a message that "the operation can't be completed because the item "iTunes Library.itl" is in use"
QUOTE Thanks
alexcilento

 
Member Since: Apr 09, 2012
Posts: 6
alexcilento is on a distinguished road

alexcilento is offline
OK I'm making a little progress. I deleted and reloaded iTunes so now I have the latest version. I lost all my music that I transferred from my CDs but that's OK. I still don't get any recognition for my shuffle on my MacBook or on iTunes. I have restarted my shuffle several times. Any help is appreciated.
QUOTE Thanks
chas_m

 
chas_m's Avatar
 
Member Since: Jan 22, 2010
Location: Victoria, BC
Posts: 15,696
chas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond repute
Mac Specs: 2009 MBP, Black speakers, Black Benq second monitor, black(ish) iPhone 5s, Black 2012 iPad, etc.

chas_m is offline
Dumb question, probably, but: have you charged the shuffle?
QUOTE Thanks
Aqua

 
Aqua's Avatar
 
Member Since: Sep 05, 2007
Location: Canada
Posts: 452
Aqua has a spectacular aura about
Mac Specs: Macbook Pro, 2.4GHz Core2 Duo 10.6.8, MacMini

Aqua is offline
also in your itunes, check what your preferences are, specifically under 'devices' and 'advanced' as well as check on your ipod if you have anything set in it that may prevent it from linking (I've never memorized the settings so I'm not sure if there might be any). I'm not sure if itunes will automatically give you a pop-up telling/asking if you want to give ownership (I think that's what it's does/called). You may also need check under Disk utility and fix preferences (or use Onyx or something like that). I'm not sure but you may need to find the preferences for you itunes (it sounds like you itunes had issues before you reinstalled) and either put them in the trash (and don't deleted yet) or save them on your desktop to see if that helps anything. In Snow Leopard, it also may show in Image Capture or Disk Utility..

Hope that helps

invincible ignorance is an example of ignorance that can not be removed by any amount of evidence. It's now a widespread form of pollution. (Revised quote) An apple a day, keeps the psychiatrist away.. If you play a Windows install CD backwards it has satanic verses
QUOTE Thanks
alexcilento

 
Member Since: Apr 09, 2012
Posts: 6
alexcilento is on a distinguished road

alexcilento is offline
Hi Everyone, Thanks for the advice. Things seem to be working. I'm not sure what happened but this morning my MacBook was shut down and I don't remember doing it. I was able to reload ITunes and the shuttle has landed.
QUOTE Thanks

Post Reply New Thread Subscribe


« Power draw of Imac | iPhoto »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Trouble transferring itunes to mac from windows7 laptop kcsummer Music, Audio, and Podcasting 8 06-04-2011 07:29 PM
iTunes versions older than 10.0 now incompatible with iTunes Store OneMoreThing... Apple Rumors and Reports 1 04-26-2011 10:55 AM
Apple Releases iTunes 4, QT 6.2, and iPod Update schweb Apple Rumors and Reports 2 12-17-2008 01:47 AM

All times are GMT -4. The time now is 10:10 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?