iTunes Help

alexcilento · alexcilento #1 (**permalink**)

04-09-2012, 01:52 PM

Hi,
I have a Macbook and just bought an iPod shuffle. I had bought a Scandisk but had so much trouble that I returned it. I just mention that because the Scandisk may have screwed up my iTunes. Anyway, when I attach my iPod there's no recognition by either my MacBook nor the iTunes software. The problem is probably related to the fact that I can't update my iTunes software. When I try, the installation stops and requires me to close the iTunes application. Even after closing iTunes the installation doesn't proceed. I've done a complete shut down and power up with no luck. I thinking maybe I need to delete iTunes and re-install but I'd like some advice. Thanks.
Alex

Raz0rEdge · Raz0rEdge #2 (**permalink**)

04-09-2012, 02:17 PM

Welcome to Mac-Forums

How old is your Macbook? What version of OS X? What version of iTunes do you have now? Can you uninstall the current version and install the latest version supported by your OS?

alexcilento · alexcilento #3 (**permalink**)

04-09-2012, 05:13 PM

My Macbook is about three years old and version 10.6.8. I'm trying to learn how to uninstall software on a mac as I've never done it before. Dragging the desktop icon to the trash doesn't seem to be right.

alexcilento · alexcilento #4 (**permalink**)

04-09-2012, 05:19 PM

I tried to uninstall iTunes by dragging the folder to the trash can and then emptying the trash. But I got a message that "the operation can't be completed because the item "iTunes Library.itl" is in use"

alexcilento · alexcilento #5 (**permalink**)

04-09-2012, 11:07 PM

OK I'm making a little progress. I deleted and reloaded iTunes so now I have the latest version. I lost all my music that I transferred from my CDs but that's OK. I still don't get any recognition for my shuffle on my MacBook or on iTunes. I have restarted my shuffle several times. Any help is appreciated.

chas_m · chas_m #6 (**permalink**)

04-10-2012, 12:51 AM

Dumb question, probably, but: have you charged the shuffle?

Aqua · Aqua #7 (**permalink**)

04-10-2012, 01:42 AM

also in your itunes, check what your preferences are, specifically under 'devices' and 'advanced' as well as check on your ipod if you have anything set in it that may prevent it from linking (I've never memorized the settings so I'm not sure if there might be any). I'm not sure if itunes will automatically give you a pop-up telling/asking if you want to give ownership (I think that's what it's does/called). You may also need check under Disk utility and fix preferences (or use Onyx or something like that). I'm not sure but you may need to find the preferences for you itunes (it sounds like you itunes had issues before you reinstalled) and either put them in the trash (and don't deleted yet) or save them on your desktop to see if that helps anything. In Snow Leopard, it also may show in Image Capture or Disk Utility..

Hope that helps

alexcilento · alexcilento #8 (**permalink**)

04-10-2012, 11:36 AM

Hi Everyone, Thanks for the advice. Things seem to be working. I'm not sure what happened but this morning my MacBook was shut down and I don't remember doing it. I was able to reload ITunes and the shuttle has landed.

Raz0rEdge #2 (permalink)
Member Since: Jul 17, 2009 Location: MA Posts: 6,068 Mac Specs: 27" i7 iMac with 16GB RAM and 1TB HDD, iPhone 3G & 4, iPod Nano 16GB, iPod Shuffle, iPad 2 16GB WiFi	04-09-2012, 02:17 PM Welcome to Mac-Forums How old is your Macbook? What version of OS X? What version of iTunes do you have now? Can you uninstall the current version and install the latest version supported by your OS? -- Regards ...Ashwin Be sure to read the Community Guidelines \| The more information you provide, the better answers you get, remember GIGO.
	QUOTE Thanks

chas_m #6 (permalink)
Member Since: Jan 22, 2010 Location: Victoria, BC Posts: 13,808 Mac Specs: 2009 MacBook Pro, Black speakers, Black Benq second monitor, black iPhone 4, Black 2012 iPad, etc.	04-10-2012, 12:51 AM Dumb question, probably, but: have you charged the shuffle? Cheers, chas_m -- My essay for switchers and newbies
	QUOTE Thanks

Aqua #7 (permalink)
Member Since: Sep 05, 2007 Location: Canada Posts: 448 Mac Specs: Macbook Pro, 2.4GHz Core2 Duo 10.6.8, MacMini	04-10-2012, 01:42 AM also in your itunes, check what your preferences are, specifically under 'devices' and 'advanced' as well as check on your ipod if you have anything set in it that may prevent it from linking (I've never memorized the settings so I'm not sure if there might be any). I'm not sure if itunes will automatically give you a pop-up telling/asking if you want to give ownership (I think that's what it's does/called). You may also need check under Disk utility and fix preferences (or use Onyx or something like that). I'm not sure but you may need to find the preferences for you itunes (it sounds like you itunes had issues before you reinstalled) and either put them in the trash (and don't deleted yet) or save them on your desktop to see if that helps anything. In Snow Leopard, it also may show in Image Capture or Disk Utility.. Hope that helps “invincible ignorance” is an example of ignorance that can not be removed by any amount of evidence. It's now a widespread form of pollution. (Revised quote) An apple a day, keeps the psychiatrist away.. If you play a Windows install CD backwards it has satanic verses
	QUOTE Thanks

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alexcilento #1 (permalink)
Member Since: Apr 09, 2012 Posts: 6	04-09-2012, 01:52 PM Hi, I have a Macbook and just bought an iPod shuffle. I had bought a Scandisk but had so much trouble that I returned it. I just mention that because the Scandisk may have screwed up my iTunes. Anyway, when I attach my iPod there's no recognition by either my MacBook nor the iTunes software. The problem is probably related to the fact that I can't update my iTunes software. When I try, the installation stops and requires me to close the iTunes application. Even after closing iTunes the installation doesn't proceed. I've done a complete shut down and power up with no luck. I thinking maybe I need to delete iTunes and re-install but I'd like some advice. Thanks. Alex
	QUOTE Thanks

alexcilento #4 (permalink)
Member Since: Apr 09, 2012 Posts: 6	04-09-2012, 05:19 PM I tried to uninstall iTunes by dragging the folder to the trash can and then emptying the trash. But I got a message that "the operation can't be completed because the item "iTunes Library.itl" is in use"
	QUOTE Thanks

alexcilento #5 (permalink)
Member Since: Apr 09, 2012 Posts: 6	04-09-2012, 11:07 PM OK I'm making a little progress. I deleted and reloaded iTunes so now I have the latest version. I lost all my music that I transferred from my CDs but that's OK. I still don't get any recognition for my shuffle on my MacBook or on iTunes. I have restarted my shuffle several times. Any help is appreciated.
	QUOTE Thanks

alexcilento #8 (permalink)
Member Since: Apr 09, 2012 Posts: 6	04-10-2012, 11:36 AM Hi Everyone, Thanks for the advice. Things seem to be working. I'm not sure what happened but this morning my MacBook was shut down and I don't remember doing it. I was able to reload ITunes and the shuttle has landed.
	QUOTE Thanks

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