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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Mac won't recognize PDF file on disc


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Larry H

 
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Member Since: Nov 21, 2009
Location: Pacific Northwest
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Mac Specs: Mac Mini 2.53 Intel Core 2 Duo 4GB

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chas_m,

Could you post the exact make and model of your firewire burner? I tried a Google search, but the term FireWire Superdrive burner is too generic.

Thanks
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Larry H

 
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Member Since: Nov 21, 2009
Location: Pacific Northwest
Posts: 107
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Mac Specs: Mac Mini 2.53 Intel Core 2 Duo 4GB

Larry H is offline
Follow up on optical disc drive problem.

I took the Mini to the Apple store. Nice place, I was greeted and asked my name. They already had my case info from Apple Care and did a troubleshoot on the drive. Conclusion was that the drive needed to be replaced. I left the computer and expected it to take two to three days. I was pleasantly surprised to get a call the next day about noon, the computer was repaired and ready to be picked up. The repair would have been $150USD but was free due to the Apple Care contract.

While at the store I got to play with several new computers, and got some Lion questions answered by a couple of very knowledgeable sales people. I also got to try an Apple keyboard and multiswipe trackpad.

Overall, one of the best 'product repair' experiences I have had.

Thanks to the experts here on this forum who diagnosed the problem as hardware not software.
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