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  1. #1
    Filing a complaint to Apple

    Member Since
    Mar 01, 2012
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    Filing a complaint to Apple
    Does anyone know if Apple has an official complaints department. I recently purchased a Macbook Pro and the telephone sales assistant assured me that I would receive it by the date I needed it, but it actually failed to arrive. I did get it in the end (two days later) but it caused me a whole heap of grief. I have checked the Apple site "Contact Us" page and it has every address other than a complaints department address!

    Any help is much appreciated

    Jason

  2. #2
    Filing a complaint to Apple
    vansmith's Avatar
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    Oct 19, 2008
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    I don't think this is something Apple is going to care about - the problem lies with the shipping company. Once the product leaves Apple, they can no longer control how long it will take.
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  3. #3
    Filing a complaint to Apple

    Member Since
    Mar 01, 2012
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    2
    Hmmm
    Thanks for the reply! I hear what your saying and your probably right, but I made it clear to the sales person that why I needed it so urgently and he assured me that it would get to me by the specified date. It's not a huge deal I know, but this is the first time I have felt quite disappointed with an Apple service and felt that they don't actually care as long as the products out the money's in their bank.

    Thanks again. J

  4. #4
    Filing a complaint to Apple
    pigoo3's Avatar
    Member Since
    May 20, 2008
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    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by Jason Singh View Post
    Thanks for the reply! I hear what your saying and your probably right, but I made it clear to the sales person that why I needed it so urgently and he assured me that it would get to me by the specified date. It's not a huge deal I know, but this is the first time I have felt quite disappointed with an Apple service and felt that they don't actually care as long as the products out the money's in their bank.

    Thanks again. J
    As Vansmith mentioned...Apple is not at fault (assuming that the computer shipped on the day it was supposed to). Once the computer leaves Apples hands...it's in the shipping companies possession.

    And what if you do find someone at Apple to listen to this complaint (or to write to)...what do you expect them to do?? You got the computer...it's working fine...what else do you want?

    All shipments are important to everyone...especially getting a new computer...which may involve being at home to receive the delivery...since many times you have to sign for it. But stuff happens.

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  5. #5
    Filing a complaint to Apple
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
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    Nambucca Heads Australia
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    Think you should advise Apple of the late delivery in order they can send the freight company a rocket. Nothing at all to do with Apple's service.
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  6. #6
    Filing a complaint to Apple
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
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    18,933
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    AND you should be properly complaining to the shipping company (who DO have a complaint department) once you find out from Apple when the unit actually went out. The problem, and therefore whatever "resolution" you're expecting to get, lies with them.

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