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  1. #1

    Member Since
    Nov 21, 2011
    Unhappy Sophos Anti-VIrus installation issue
    Installed Sophos Anti-virus (free) to Mac Book Pro. Turned off Mac. Can not get it to restart. Suggestions?

  2. #2

    RavingMac's Avatar
    Member Since
    Jan 07, 2008
    In Denial
    16Gb Mac Mini 2012, 13" MBA, 15" MacBook Pro OSX 10.7, 32 GB iPhone 3GS, iPad2 64gb 3G
    Quote Originally Posted by bienville1 View Post
    Installed Sophos Anti-virus (free) to Mac Book Pro. Turned off Mac. Can not get it to restart. Suggestions?
    What OS are you running?

    Can you boot to your OS disk?
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  3. #3

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Nambucca Heads Australia
    iMac, i7 4GHz, 32GB memory, 1TB PCI-e storgae StOS X.13.3
    And when you get it going use the uninstaller to remove Sophos. As you seem to be from the Windows background and worried about viruses, of which there are none for OS X, download the free ClamXAV and use that. For now try zapping the PRAM< reboot and after the chime hold down all together Command, option, P and R keys, and keep held down until after the third chime. Release and hopefully reboots.

    If you run Windows under Bootcamp etc., download and use Microsoft Security Essentials, also a free program.

    Others also have this reboot problem after installing Sophos:-
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  4. #4

    Member Since
    Nov 21, 2011
    The OS is 10.6.8 , an Mac Book Pro. I have gotten it started using the power button followed immediately by holding down simultaneously the command option and the p and r keys. Thanks for the help; I'm going to uninstall.

  5. #5

    osxx's Avatar
    Member Since
    Jan 19, 2008
    houston texas
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    When you say can not get it to start does that mean completely dead or not booting up if the later retry while holding the shift key down and it should put you in safe mode from there you might be able to remove Sophos.

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