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Help! Virus?


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divamc50

 
Member Since: Oct 27, 2011
Posts: 2
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Hi. My daughter has a Macbook. Recently, when she tried to start it, we got several questionable screens. ( please see attachments). I've gotten help from my brother-in-law, who can usually help me with these things.
We tried the re-boot,(opt.,control, P, and...oh...i forget), and also start while holding the"c" key down. I keep getting the same screen.
Does anyone out there have any suggestions?
She really needs her computer asap for homework, and I'm hoping I don't have to spend an arm and a leg to fix this!
Attached Images
File Type: jpg IMG00275-20111025-1711.jpg (112.8 KB, 31 views)
File Type: jpg IMG00276-20111025-1711.jpg (235.4 KB, 31 views)
File Type: jpg IMG00277-20111025-1711.jpg (125.3 KB, 30 views)
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shanlon

 
Member Since: Oct 21, 2011
Location: Chicago, IL
Posts: 37
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These are kernel panics, similar to a windows 'blue screen of death'.

Do you have a backup, or an OSX installation disk?

Where are you located? I'm in Chicago

15" 2010 Macbook Pro / i5 // 8GB RAM // 128GB SSD
Late 2009 Mac Mini // Snow Leopard Server
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shanlon

 
Member Since: Oct 21, 2011
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You already posted this in:
Mac-Forums.com > Mac OS X Software > OS X - Operating System > virus?

I'm pretty sure cross-posting is not allowed. Why would you want to have two threads with different people troubleshooting the same issue?

15" 2010 Macbook Pro / i5 // 8GB RAM // 128GB SSD
Late 2009 Mac Mini // Snow Leopard Server
Drobo FS - 9.02TB
iPhone 4 16GB
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BrianLachoreVPI

 
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Member Since: Feb 24, 2011
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Looks like a kernel panic to me. It won't reboot at all? Try reseating the RAM.
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BrianLachoreVPI

 
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I've merged your threads - please don't double or cross post. Thanks.
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dtravis7

 
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That is a Kernel Panic. Do you have the OSX DVD that comes with the macbook? If so put the DVD in the drive and boot with the C key held down (After the Startup Chime) till it starts to boot from the DVD. Do you still get the Kernel Panic? If so, it's hardware and probably (but not for sure) the RAM as Brian mentioned above. Report back.
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bobtomay

 
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And make sure to unplug any external peripherals when you try the above.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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divamc50

 
Member Since: Oct 27, 2011
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Thank you for your help. Sorry to double or cross post. I'm new to this. So far, the advice given has helped. Much appreciated!
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