Help deleting a program

CaptainPete · CaptainPete #1 (**permalink**)

08-16-2011, 02:47 PM

New mac user, love it so far, I have a program I downloaded called Videoglide, I didnt have a serial so I used the demo. Now I have the program with a serial but the serial goes for an earlier version, I thought I deleted it but when I try the install disc i get a message that a newer version is already installed, I can for the life of me find it anywhere and cant install the program, any help would be appreciated, Pete

Raz0rEdge · Raz0rEdge #2 (**permalink**)

08-16-2011, 04:15 PM

You checked in both the /Applications and your local Applications folders to see if this program is present? Also use spotlight and search for Videoglide and it should show you where all the program is hiding..

CaptainPete · CaptainPete #3 (**permalink**)

08-16-2011, 04:28 PM

Ive done all that, somewhere its hidden that I downloaded a newer version, is there a cache somewhere? Or a registry?

vansmith · vansmith #4 (**permalink**)

08-16-2011, 04:35 PM

Assuming this is the guide for the product you're talking about, there should be an uninstaller at /Applications/VideoGlide/VideoGlide Tools/VideoGlide Uninstall. Reinstall the newer version and use the appropriate uninstaller.

CaptainPete · CaptainPete #5 (**permalink**)

08-16-2011, 05:00 PM

thanks vansmith, I tried that but still get the error that a newer version is already installed.

cradom · cradom #6 (**permalink**)

08-16-2011, 06:18 PM

From the uninstall ReadMe:

Uninstallation

To remove almost all the software installed by VideoGlide For Mac OS X, run the "VideoGlide Uninstall" application. VideoGlide Uninstall will remove all the kernel extensions, startup items and QuickTime components related to the VideoGlide software.

The following folders will not be removed:

~/Library/Preferences/EchoFX Preferences

The ~/Library/Preferences/EchoFX Preferences folder is left intact in case you wish to reinstall the software at a later date. However, this folder may also be dragged to the Trash if desired.

Aqua · Aqua #7 (**permalink**)

08-16-2011, 06:39 PM

Have you tried using spotlight or finder? Or you can try Needful Things: Applications (I find it really good for better, deeper searches) - you might be able to find what you're looking for easier and it shows all files, right click on a file and it will show you where it is.

Aqua · Aqua #8 (**permalink**)

08-16-2011, 06:39 PM

oops that prog is called easyfind

chas_m · chas_m #9 (**permalink**)

08-17-2011, 02:16 AM

The use of the term "serial" by the OP leads me to think that perhaps this is pirated software. I would recommend (whether it is or not) to follow the uninstall instructions provided by cradom, and then get in touch with the developer about how to go about installing a clean, updated version.

CaptainPete · CaptainPete #10 (**permalink**)

08-17-2011, 10:41 AM

Easyfind did the trick, unfortunately I think it is a pirated disk (eBay). I have already sent 2 emails to the company. I think I am going to start over and pay the $29 or whatever for the program, Its not worth my time or the consequences messing around with illegal software, my son bought this without my knowledge, its a good lesson for him.

Raz0rEdge #2 (permalink)
Member Since: Jul 17, 2009 Location: MA Posts: 6,067 Mac Specs: 27" i7 iMac with 16GB RAM and 1TB HDD, iPhone 3G & 4, iPod Nano 16GB, iPod Shuffle, iPad 2 16GB WiFi	08-16-2011, 04:15 PM You checked in both the /Applications and your local Applications folders to see if this program is present? Also use spotlight and search for Videoglide and it should show you where all the program is hiding.. -- Regards ...Ashwin Be sure to read the Community Guidelines \| The more information you provide, the better answers you get, remember GIGO.
	QUOTE Thanks

vansmith #4 (permalink)
Member Since: Oct 19, 2008 Location: Ottawa Posts: 15,445 Mac Specs: 2012 13" MBP (2.5 i5, 8GB)	08-16-2011, 04:35 PM Assuming this is the guide for the product you're talking about, there should be an uninstaller at /Applications/VideoGlide/VideoGlide Tools/VideoGlide Uninstall. Reinstall the newer version and use the appropriate uninstaller. Important Links: Community Guidelines : Use the reputation system if you've been helped. M-F Blog :: Write for the blog :: M-F IRC Channel - Chats every Sunday at 8PM EST.
	QUOTE Thanks

Aqua #7 (permalink)
Member Since: Sep 05, 2007 Location: Canada Posts: 448 Mac Specs: Macbook Pro, 2.4GHz Core2 Duo 10.6.8, MacMini	08-16-2011, 06:39 PM Have you tried using spotlight or finder? Or you can try Needful Things: Applications (I find it really good for better, deeper searches) - you might be able to find what you're looking for easier and it shows all files, right click on a file and it will show you where it is. “invincible ignorance” is an example of ignorance that can not be removed by any amount of evidence. It's now a widespread form of pollution. (Revised quote) An apple a day, keeps the psychiatrist away.. If you play a Windows install CD backwards it has satanic verses
	QUOTE Thanks

Aqua #8 (permalink)
Member Since: Sep 05, 2007 Location: Canada Posts: 448 Mac Specs: Macbook Pro, 2.4GHz Core2 Duo 10.6.8, MacMini	08-16-2011, 06:39 PM oops that prog is called easyfind “invincible ignorance” is an example of ignorance that can not be removed by any amount of evidence. It's now a widespread form of pollution. (Revised quote) An apple a day, keeps the psychiatrist away.. If you play a Windows install CD backwards it has satanic verses
	QUOTE Thanks

chas_m #9 (permalink)
Member Since: Jan 22, 2010 Location: Victoria, BC Posts: 13,807 Mac Specs: 2009 MacBook Pro, Black speakers, Black Benq second monitor, black iPhone 4, Black 2012 iPad, etc.	08-17-2011, 02:16 AM The use of the term "serial" by the OP leads me to think that perhaps this is pirated software. I would recommend (whether it is or not) to follow the uninstall instructions provided by cradom, and then get in touch with the developer about how to go about installing a clean, updated version. Cheers, chas_m -- My essay for switchers and newbies
	QUOTE Thanks

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CaptainPete #1 (permalink)
Member Since: Aug 16, 2011 Posts: 4	08-16-2011, 02:47 PM New mac user, love it so far, I have a program I downloaded called Videoglide, I didnt have a serial so I used the demo. Now I have the program with a serial but the serial goes for an earlier version, I thought I deleted it but when I try the install disc i get a message that a newer version is already installed, I can for the life of me find it anywhere and cant install the program, any help would be appreciated, Pete
	QUOTE Thanks

CaptainPete #5 (permalink)
Member Since: Aug 16, 2011 Posts: 4	08-16-2011, 05:00 PM thanks vansmith, I tried that but still get the error that a newer version is already installed.
	QUOTE Thanks

cradom #6 (permalink)
Member Since: Feb 14, 2004 Location: South-East Texas Posts: 1,816 Mac Specs: 21in Dual core 3 ghz iMac, 13in Macbook - Mountain Lion on both	08-16-2011, 06:18 PM From the uninstall ReadMe: Uninstallation To remove almost all the software installed by VideoGlide For Mac OS X, run the "VideoGlide Uninstall" application. VideoGlide Uninstall will remove all the kernel extensions, startup items and QuickTime components related to the VideoGlide software. The following folders will not be removed: ~/Library/Preferences/EchoFX Preferences The ~/Library/Preferences/EchoFX Preferences folder is left intact in case you wish to reinstall the software at a later date. However, this folder may also be dragged to the Trash if desired.
	QUOTE Thanks

CaptainPete #10 (permalink)
Member Since: Aug 16, 2011 Posts: 4	08-17-2011, 10:41 AM Easyfind did the trick, unfortunately I think it is a pirated disk (eBay). I have already sent 2 emails to the company. I think I am going to start over and pay the $29 or whatever for the program, Its not worth my time or the consequences messing around with illegal software, my son bought this without my knowledge, its a good lesson for him.
	QUOTE Thanks

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