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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

10810 may have me licked on my first year, first Mac


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dtravis7

 
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Member Since: Jan 04, 2005
Location: Modesto, Ca.
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Mac Specs: iMac 2.4 C2D 10.10, iMac 2.16 C2d 10.6.8, Macbook2007 10.8.4, Mac Mini 10.8.4, iPhone 3GS Note 8!!

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Boot with the Mouse Button held down. Right after you press Power and hear the Startup sound, hold down the button on the Mouse/Trackpad and keep it down and the OSX DVD should eject. It then should boot from the hard drive. Keep us posted!
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Barbara Krueger

 
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I decided to try it all again, and it is in the process of verifying permissions again. 14 minutes.

I think I can follow the instructions, I'm just not sure at what point I need to eject the DVD.

So far I haven't been able to restart (reboot) without just powering down.
I'd like to make sure one time that I'm doing the right thing. After I verify and repair all permissions and the Macintosh HD disk, I do not do the same with BOOTCAMP, do I? It is under the Mac HD, but I'm assuming I don't touch it.

So, when the permissions repair, the disk "Macintosh HD"is verified and then repaired, then I'll choose the Macintosh HDD choice to reboot. Not the DVD that is in the computer, I'm trying to get it to restart on its own hard drive.

And if it can do that, it should be repaired?
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Barbara Krueger

 
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I just keep getting back where I started. It was good to see how the disk repair actually works, but with all that it seemed to do, I always either get stuck at the same old screen, for a brief time I appear to be able to access something via the drop-down menu, then it's back to being on and stuck.

I'll find out if it needs to be shipped back to the manufacturer. I won't even be able to look into it for a week, I was hoping for a fix that would have it up and running by the weekend. At least it is under warranty, and maybe in a few weeks it can be fixed.

Thanks so much for trying.
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MacInWin

 
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Member Since: Jul 07, 2008
Location: Winchester, VA
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Do you have anything on the Mac that is critical to you? If not, the easiest thing may be to reinstall OSX and start fresh. If you do have stuff that is critical, sending it in for repair is likely to lose that data, so reinstalling is still worth considering before you ship it anywhere.
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Barbara Krueger

 
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Yea, if all the factory can do is reinstall Mac OS X, I can do that.

Isn't this what backups are for? Before trying to reinstall the operating system, or after, should I try plugging in the external hard drive that has the most recent backups?

Should I go back to the first backup that I made? It's on a USB flash drive. It is the backup only, not the install software.

I'll see if I have time this weekend to look at a tutorial. I have an idea what to look for, at this point. Too bad Monday will be so busy, but I'll have to decide if I want to spend another day of vacation on this. Last two days wrestling with a computer was not my original plan. LOL. I may give it one more go tomorrow, and stop wherever things are by 9 a.m.

Again, thanks. I'll look over a tutorial on how to reinstall OS X and how to restore from a backed up copy.
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Ttaylor394

 
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Member Since: Feb 15, 2011
Location: West Virginia
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If you still have Apple Care, the warranty that comes with EVERY Mac, you could take it to an apple store and they will do everything to it that needs done (unless you voided the warranty...did un-authorized repair/changes, spilled something on it, dropped it).

I live 2 hours from the closest store. So hopefully you have one close, you can check here. Apple Retail Store

You can make appointments at the stores to stream line the process. People recommend that often on here.

EDIT;;
you can check here if you have AppleCare.
https://selfsolve.apple.com/GetWarranty.do
If it's past 90 days of owning it they will not help solve it over the Phone. They will schedule you an appointment to get it looked at or tell you if there is anywhere else to get it worked on.

If you don't have apple care, do what people recommend on here. A lot of knowledgeable people around these parts.
Good luck.

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Barbara Krueger

 
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I will likely have to travel to get to an apple store, I hope half an hour, not two. I can always mail it in, I suppose, too. The installer will not install. I'd honestly junk it at this point, but I've invest over $2000 in this (the cost plus office for Mac plus Math Type were the software basic purchases I needed).

This thread can be closed out, now. Thank you all for trying to help.
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dtravis7

 
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Member Since: Jan 04, 2005
Location: Modesto, Ca.
Posts: 27,838
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Mac Specs: iMac 2.4 C2D 10.10, iMac 2.16 C2d 10.6.8, Macbook2007 10.8.4, Mac Mini 10.8.4, iPhone 3GS Note 8!!

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Quote:
Originally Posted by Barbara Krueger View Post
I will likely have to travel to get to an apple store, I hope half an hour, not two. I can always mail it in, I suppose, too. The installer will not install. I'd honestly junk it at this point, but I've invest over $2000 in this (the cost plus office for Mac plus Math Type were the software basic purchases I needed).

This thread can be closed out, now. Thank you all for trying to help.
We will keep it open so you can report back. Please do. Don't junk the machine. I bet it's something quite simple that Apple can easily fix. Do let us know.
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