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  1. #1

    Member Since
    Jul 29, 2011
    Red face Mac won't shut down
    I am new to Mac and am having problems with my new Mac not shutting down automatically. When I try to close down it just keeps on with the small wheel turning I have to close down manually. Have I got a setting wrong. Also can't insert a disc into my dvd drive is this a setting or bad drive. I went back to local apple agent where I purchased and they told me it would take 2 months to fix as they have to send it away. I don't want to be without computer for two months

  2. #2

    PatM's Avatar
    Member Since
    Jun 27, 2011
    Late 2013 MBP 15" I7 2.3 Ghz 16 GB Ram 500 GB SSD Retina
    What kind of Mac do you have? Please provide all of the details of the unit that you own. It sure sounds like there is a problem. It should shut down pretty quickly. As well it also sounds like you have a problem with the disk drive. The issues may or may not be related. Did you buy it used or new? Have you added any software or anything else to your system?
    15 " 2013 MBP OS X Ver. 10.9.1 16 GB Memory, 500 GB SSD, Retina, 2.3 Ghz I7, 30GB IPhone 5, 2012 Mini Cooper JCW Coupe, 2014 Toyota Corolla, 2007 Trailblazer, 2 RC Planes, 1 fantastic wife who puts up with my toys. Still Married After 30 Years.

  3. #3

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Nambucca Heads Australia
    iMac, i7 4GHz, 32GB memory, 1TB Blade Drive, OS X.13.4
    Depending on precisely how old the machine is, contact Apple by phone in your local area. Describe your problems and bitterly complaint two months is completely out of the question and if less than one month old you want it exchanged.

    How far is it to an Apple store, if available?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  4. #4
    Contrary to harryb's advice, I would try being patient and polite first, but yes you should call Apple. Two months is ridiculous unless you are living in the Yukon or some such remote location.

  5. #5

    pigoo3's Avatar
    Member Since
    May 20, 2008
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by chas_m View Post
    Two months is ridiculous unless you are living in the Yukon or some such remote location.
    Heyyy...I think we have one of those (where's McYukon)!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  6. #6

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Keller, Texas
    2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra
    The OP didn't say where he lives, but I agree with 2 months being a long time to be without a machine. It's also likely it wasn't purchased from an Apple store but rather from an Apple dealer.

    I also agree with chas_m (one of those rare times.... ) that being polite will accomplish more.

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