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Waituke 08-04-2011 12:37 AM

Mac won't shut down
I am new to Mac and am having problems with my new Mac not shutting down automatically. When I try to close down it just keeps on with the small wheel turning I have to close down manually. Have I got a setting wrong. Also can't insert a disc into my dvd drive is this a setting or bad drive. I went back to local apple agent where I purchased and they told me it would take 2 months to fix as they have to send it away. I don't want to be without computer for two months

PatM 08-04-2011 12:44 AM

What kind of Mac do you have? Please provide all of the details of the unit that you own. It sure sounds like there is a problem. It should shut down pretty quickly. As well it also sounds like you have a problem with the disk drive. The issues may or may not be related. Did you buy it used or new? Have you added any software or anything else to your system?

harryb2448 08-04-2011 01:19 AM

Depending on precisely how old the machine is, contact Apple by phone in your local area. Describe your problems and bitterly complaint two months is completely out of the question and if less than one month old you want it exchanged.

How far is it to an Apple store, if available?

chas_m 08-04-2011 03:14 AM

Contrary to harryb's advice, I would try being patient and polite first, but yes you should call Apple. Two months is ridiculous unless you are living in the Yukon or some such remote location.

pigoo3 08-04-2011 12:06 PM


Originally Posted by chas_m (Post 1277823)
Two months is ridiculous unless you are living in the Yukon or some such remote location.

Heyyy...I think we have one of those (where's McYukon)!;)

- Nick

chscag 08-04-2011 01:52 PM

The OP didn't say where he lives, but I agree with 2 months being a long time to be without a machine. It's also likely it wasn't purchased from an Apple store but rather from an Apple dealer.

I also agree with chas_m (one of those rare times.... ;) ) that being polite will accomplish more.

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