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07-24-2011, 11:54 AM #1
- Member Since
- Mar 06, 2010
- Posts
- 36
HELP!...How DO I Access App Store and iTunes
How do I first-time access the App Store and the iTunes store?
When I click on the App Store icon in the dock (or select it under the Apple icon) it opens a screen but it is empty and grayed out - including the search window. In short..it seems "Dead".
I have never visited the App Store or iTunes before today. Is there a special registration process located at some other place I need to do first? I do have a verified Apple ID.
I am running Mac OS X v10.6.7 on iMac dual Core 2 Duo at 2.66 GHz w/8GB, and this is the first problem in two years since it was set-up.
Any helpful suggestions?
Thanks,
Jellytoes
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07-24-2011, 12:06 PM #2
- Member Since
- Mar 06, 2010
- Posts
- 36
How to Access App Store and iTunesHow do I first-time access the App Store and the iTunes store?
When I click on the App Store icon in the dock (or select it under the Apple icon) it opens a screen but it is empty and grayed out - including the search window. In short..it seems "Dead".
I have never visited the App Store or iTunes before today. Is there a special registration process located at some other place I need to do first? I do have a verified Apple ID.
I am running Mac OS X v10.6.7 on iMac dual Core 2 Duo at 2.66 GHz w/8GB, and this is the first problem in two years since it was set-up.
Any helpful suggestions?
Thanks,
Jellytoes
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07-24-2011, 12:54 PM #3
I had trouble also with the app store. After talking to tech support, I had to take mine in to the local apple store. Once there, only 1 of the techs at the genious bar had the tools needed to get it running. Took about an hour. I hope your's has a simpler fix!
2011 MacBook Pro 13" i5, 8/300 gig 27" + 23" disp
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07-24-2011, 01:18 PM #4
- Member Since
- Mar 06, 2010
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- 36
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07-24-2011, 02:03 PM #5
- Member Since
- Nov 15, 2009
- Location
- North Louisiana, USA
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- 12,818
- Specs:
- 2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone 8+, 2015 iMac 16 GB 10.13 beta
Something is a bit odd but I wonder why it required a trip to the local store. Are either of you experiencing other odd behavior?
Also have either of you used Software Update to update the OS lately. Once in a while it will bork something up.
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07-24-2011, 02:15 PM #6
That was the only problem I had with my brand new in-the-box MBP 2011 early 13". Everything else works perfectly, even running Windows server 2008 in a Virtual Machine works very well. That said, getting the app store running was a severe experience for me - there is something definitely different about the app store that I haven't seen with any other app.
One of the things apple phone support told me to do was to upgrade the OS, and he gave me a link to the specific upgrade for my new machine. After doing that, my machine mis-behaved in a number of new and frustrating ways. In short, phone support couldn't fix it.
Like I said - I had to take it to the store to get it fixed. They re-installed the OS from scratch, and (still no app store) installed some sort of special version of the app store for me. Since then, it's been perfect - but I'm sure not going to do any kind of OS "upgrade" from here on out.2011 MacBook Pro 13" i5, 8/300 gig 27" + 23" disp
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07-24-2011, 02:24 PM #7
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07-24-2011, 02:29 PM #8
Try updating to 10.6.8. I'd manually download the 10.6.8 Update Combo and apply that.
Mac OS X 10.6.8 Update Combo
Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
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Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac » Adware Removal Guide | Uninstall MacKeeper
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Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.
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07-24-2011, 03:27 PM #9
lol - I'd like to know too. The software for the fix came from a ruggedized encrypted USB hard drive which had a collection of "special tools and fixes", according to the tech. No question about it, he is the 1 "go-to" guy for that store. Maybe all of the bigger apple stores has one? I don't know, I'm just glad somebody was able to fix it.
2011 MacBook Pro 13" i5, 8/300 gig 27" + 23" disp
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07-24-2011, 03:34 PM #10
- Member Since
- Nov 15, 2009
- Location
- North Louisiana, USA
- Posts
- 12,818
- Specs:
- 2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone 8+, 2015 iMac 16 GB 10.13 beta
I ask because I left a machine at an authorized Apple retailer once (before Apple stores) because it wouldn't boot from any utility/system disc I had. When I picked it up he gave me a similar statement. Less than a week later when the machine started acting up I took it elsewhere. The second guy basically said bull feathers. There may be such a thing now.
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07-24-2011, 07:30 PM #11
- Member Since
- Jan 23, 2008
- Location
- Keller, Texas
- Posts
- 55,273
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- 2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra
@Jellytoes:
Do not post the same question more than once. You now have two threads concerning your initial question. I have merged them together. Always post back to the same thread and not start another or cross post. Thanks.
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