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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

internet glitch - Help!


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crimpa

 
Member Since: Jun 25, 2011
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i have recently bought a macbook pro and have had internet glitches since i got it. On many websites there are lines running down the screen and words and letters are obscured, have giant gaps in between them and across the page, and words are on top of each other. This is really annoying and frustrating as things are unreadable. It happens the worst in my hotmail account. emails are almost impossible to read. firefox is the browser i use but i have discovered the glitch is apparent in chrome and safari aswell. i have taken my laptop into mac and none of the support guys can figure it out.
Please help!! any suggestions??

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Lifeisabeach

 
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All of those weird lines involve the letter 'h", and you have other instances of some letters missing. Not every 'h" is showing the weird line (EDIT: actually all lower-case 'h' characters are, but not the upper-case ones), but what this suggests to me is that a font on your system is corrupt, or perhaps the cache is. First thing to try is deleting the font cache. You can do this with Onyx, under the Cleaning menu.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu). Also advise us if you have any antivirus or "cleaning" software installed on your Mac. If you are using MacKeeper, you are hereby advised to uninstall it.
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Links to commonly recommended software and instructions: Onyx | Apple Hardware Test | How to test your hard drive | How to reveal the User Library
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Having issues with Safari? Adware is on the rise. See this guide on how to remove it: The Safe Mac Adware Removal Guide
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Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.
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Lifeisabeach

 
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If deleting the font cache doesn't work, try running Font Book, select all fonts, then "Validate" them from the menu. If you get any errors, please report back what they are in detail. Also try logging into an alternate user and see if the problem persists there. That will help determine if this is a system-wide issue or isolated to one user account, and from there we can more easily root the culprit out.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu). Also advise us if you have any antivirus or "cleaning" software installed on your Mac. If you are using MacKeeper, you are hereby advised to uninstall it.
------
Links to commonly recommended software and instructions: Onyx | Apple Hardware Test | How to test your hard drive | How to reveal the User Library
------
Having issues with Safari? Adware is on the rise. See this guide on how to remove it: The Safe Mac Adware Removal Guide
------
Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.
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crimpa

 
Member Since: Jun 25, 2011
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great will try your suggestions now...thanx a million.
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crimpa

 
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yup it was a corrupt font. tahoma. i erased it and the problem is fixed. firefox and my email are working. thanks so much. that has been bugging me for months.
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chscag

 
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Now that you have the answer to your problem... please do not cross post to another forum with the same question. Always keep the subject to one thread and post back to the same thread. Your cross post was deleted.

Thanks for your cooperation.
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Lifeisabeach

 
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Quote:
Originally Posted by crimpa View Post
yup it was a corrupt font. tahoma. i erased it and the problem is fixed. firefox and my email are working. thanks so much. that has been bugging me for months.
Awesome! Be sure to swing by the Apple Store and give those geniuses my love.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu). Also advise us if you have any antivirus or "cleaning" software installed on your Mac. If you are using MacKeeper, you are hereby advised to uninstall it.
------
Links to commonly recommended software and instructions: Onyx | Apple Hardware Test | How to test your hard drive | How to reveal the User Library
------
Having issues with Safari? Adware is on the rise. See this guide on how to remove it: The Safe Mac Adware Removal Guide
------
Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.
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