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  1. #1


    Member Since
    Mar 14, 2011
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    6
    In a very merry pickle :)
    So... I'm a recent convert to macs and already have made a mess of my cpu

    First I downloaded divx, but decided to get rid of it. Deleted a whole lot of random files marked 'divx'... and now quicktime doesn't work. So I thought I'd download apptrap... didn't realise it only worked before you dragged files to the trash... now I'm not sure whether I got apptrap off my system completely.

    Did I also mention that I downloaded Windows Office for Mac- didn't have key. So I downloaded another copy, wasn't sure whether Macs overwrote the previous download so I deleted a file that was installed the first time. Now the new version doesn't work. Also, downloaded an app that searches for duplicate files, but as before- don't know whether that app is totally gone.

    So:

    1) How can I know whether programs are completely uninstalled? eg: Divx, apptrap, "Duplicate file search"...

    2) How to fix possibly missing components of Windows Office and Quicktime?

    Complicated enough for you? Any help would be great!

  2. #2


    Member Since
    Jan 04, 2010
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    Specs:
    MBP 15"matt, 2.8GHz, 500GB, 4GB RAM
    I'd reinstall the operating system to start fresh.

    Secondly, I'd buy office for mac instead of downloading it...

  3. #3

    Sawday's Avatar
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    Nov 19, 2006
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    iMac: 24" Aluminium, 2.8 GHz, 4Gb RAM. iPad2, iPad mini2, iPhone5s
    'Windows Office for Mac' - Surely some mistake as such a beast doesn't exist!!
    Experience teaches you to recognise a mistake when you make it again.

  4. #4


    Member Since
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    Quote Originally Posted by Sawday View Post
    'Windows Office for Mac' - Surely some mistake as such a beast doesn't exist!!
    I can assure you that Microsoft makes Office, Powerpoint etc for Macs

    I'd reinstall the operating system to start fresh.

    Secondly, I'd buy office for mac instead of downloading it...
    So, restore factory settings? :O

    And yes, the copy of office is paid for over the internet through a discount offer for the company my dad works for.

  5. #5


    Member Since
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    Quote Originally Posted by Confuzzled View Post
    I can assure you that Microsoft makes Office, Powerpoint etc for Macs



    So, restore factory settings? :O
    Well as you've only just changed to mac, and you've done something that'll be quite hard to rectify, a fresh install is probably best IMO.

    Do you have a time machine backup of your system?

    And yes, the copy of office is paid for over the internet through a discount offer for the company my dad works for.
    Ah ok. Well I'm not sure how to help with that one now as I own iWork.

  6. #6

    schweb's Avatar
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    Quote Originally Posted by Confuzzled View Post
    And yes, the copy of office is paid for over the internet through a discount offer for the company my dad works for.
    Then you need to contact that company and ask them for the product key. They should have emailed it to you if you purchased it online.
    schweb | community leader
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  7. #7

    toMACsh's Avatar
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    Jul 30, 2009
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    Quote Originally Posted by Sawday View Post
    'Windows Office for Mac' - Surely some mistake as such a beast doesn't exist!!

    To the OP, it's Microsoft Office for Mac.

  8. #8

    McBie's Avatar
    Member Since
    Apr 26, 2008
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    Belgium
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    2013 MBA 13" - OS X 10.11.latest
    Also to the OP .... a suggestion ....

    Before you start another adventure like that, be sure to read up and do a bit of research on the basics of the OS you are using.
    It will be time well spent.

    Cheers ... McBie
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  9. #9

    TattooedMac's Avatar
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    May 19, 2009
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    Waiting for a mate . . .
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    Quote Originally Posted by McBie View Post
    Also to the OP .... a suggestion ....

    Before you start another adventure like that, be sure to read up and do a bit of research on the basics of the OS you are using.
    It will be time well spent.

    Cheers ... McBie
    Totally agree with Marc's suggestion hear. Like even for me the other day couldnt dl anything via iTunes bc as i found out later, i trashed 1 Just 1 folder and set my system into confusion. I trashed a Shared folder from Users and the OS didnt know what to do there. So if your Not sure ASk before hand.

    IMO i would install Apptrap again as it sits in preferences and is unobtrusive. With AppTrap installed Dragging a App to the trash AppTrap will do the rest, BUT if the App has a uninstaller i suggest to use that . . . .

    Cheers
    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  10. #10

    harryb2448's Avatar
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    Specs:
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    As advised Office 20011 product key will have been emailed to Dad's work place so you might ask nicely if he can track it down for you, subject to the company approving you obtaining the software this way.

    Then pop your operating system discs into the computer, boot and hold down "C' after the chimes, erase the hard drive and do a clean install. This will wipe everything but at least you will have an up and running system.

    You do have the install discs of course?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  11. #11

    Aqua's Avatar
    Member Since
    Sep 05, 2007
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    Whenever you order anything from over the net, it's best to make a copy or download it to some sort of external drive, partition or cd (including the email with the product file). That way if you need to reinstall the OS or problems occur then you will be OK.. Being a switcher myself, I found Macs to be different in thier handling and it's much better until you understand it to have Time machine, Carbon Copy Cloner or something of the like..

    You also may have to look for your preference files that are associated with the products. Also be careful with the App deletion programs as some delete files that may just have the word mentioned in a file (It's the same in MS world)..

    A good free powerful program for searching for and in files is Easyfind.
    invincible ignorance is an example of ignorance that can not be removed by any amount of evidence. It's now a widespread form of pollution. (Revised quote) An apple a day, keeps the psychiatrist away.. If you play a Windows install CD backwards it has satanic verses

  12. #12

    Sawday's Avatar
    Member Since
    Nov 19, 2006
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    iMac: 24" Aluminium, 2.8 GHz, 4Gb RAM. iPad2, iPad mini2, iPhone5s
    Quote Originally Posted by toMACsh View Post

    To the OP, it's Microsoft Office for Mac.
    That's exactly what I was alluding to. I use it myself.
    Experience teaches you to recognise a mistake when you make it again.

  13. #13


    Member Since
    Mar 14, 2011
    Posts
    6
    Thanks for all the feedback! From everything I've read on the thread..I think I'll just go the factory settings way to fix the lingering files I'm trying to get rid of (And make sure I watch what I download next time).

    As for Microsoft Office... I'm hoping I'll be able to reinstall, as I have the product key even though the program isn't on disk.

    I am such a Mac-virgin I'm pretty familiar with Windows OS, the only thing that I've found annoying with the Mac so far is that there isn't an automatic uninstall program ...

    Quote Originally Posted by Aqua View Post
    Whenever you order anything from over the net, it's best to make a copy or download it to some sort of external drive, partition or cd (including the email with the product file).
    Yeah I didn't make a copy... but I DO have the product key. So hopefully I can re-install the program

    Then pop your operating system discs into the computer, boot and hold down "C' after the chimes, erase the hard drive and do a clean install. This will wipe everything but at least you will have an up and running system.

    You do have the install discs of course?
    Yes I do... and I haven't really done too much with the cpu yet anyway.. Only downloaded some pretty cool apps for Dashboard like aquarium

  14. #14


    Member Since
    Mar 14, 2011
    Posts
    6
    Quote Originally Posted by AlexSno View Post
    Hehe. Don't worry! Happened to me 2 when i 1st got a MAC (not at this scale but it happens).
    Hahaa yeah trying to fix something but managed to make the problem worse, never ending cycle

  15. #15


    Member Since
    Mar 14, 2011
    Posts
    6
    by the way, since i already have this thread up- is it completely ridiculous that my Macbook heats up to 74 deg cel when i websurf? I mean, I'm only on things like trademe and facebook .... !

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