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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Will this DEFINITELY work


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kestral

 
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I have bought a second hand MacBook Pro and I switch it on and a box comes up with guest account and Macbook pro.If I click on Guest Account the box wobbles and nothing else happens.If I click on Macbook pro a box comes up requiring a password.
I have been given a password by the previous owner but it does not work.I put the password in and the box wobbles and nothing else happens.I have contacted the previouse owner and he has had "a stab" at some more passwords none of wich work.The prevoiuse owner has said"I should put the disc in and reboot the computer holding the C button down and follow the instructions to reset".I don't mind doing that but I must know that it will reset and I will have NO problems.If there is anyway that it will not reset I shall just ask for a refund.Thanks for your help.
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bobtomay

 
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Do as he suggests to reset the password.

Or just do a clean install to get rid of all the previous owners junk.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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kestral

 
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Quote:
Originally Posted by bobtomay View Post
Do as he suggests to reset the password.

Or just do a clean install to get rid of all the previous owners junk.
There are two grey discs one says "Mac OS X install DVD" and the other "Applications install DVD".Which one do I use?Thanks
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BrianLachoreVPI

 
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Quote:
Originally Posted by kestral View Post
There are two grey discs one says "Mac OS X install DVD" and the other "Applications install DVD".Which one do I use?Thanks

The Mac OS X install DVD
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kestral

 
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Quote:
Originally Posted by BrianLachoreVPI View Post
The Mac OS X install DVD
I intalled the OS X DVD it was running I pressed key C but it just stays on the login box nothing happens.
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Moss

 
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Quote:
Originally Posted by kestral View Post
I intalled the OS X DVD it was running I pressed key C but it just stays on the login box nothing happens.
You have to insert it, turn off your Mac, and then press the power button. After you press the power button hold down C. This will boot off of the CD, instead of the HDD so that you can actually run utilities, or do a clean install if you wish.

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kestral

 
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Quote:
Originally Posted by Moss View Post
You have to insert it, turn off your Mac, and then press the power button. After you press the power button hold down C. This will boot off of the CD, instead of the HDD so that you can actually run utilities, or do a clean install if you wish.
Thats got it going I have gone to utilities and reset password it says"select the mac OS X disc which contains a password to rest" there is a picture of a Macbook and a Mac os X DVD. which one do I click on. Or do you recomend a clean install.Thanks again.
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Moss

 
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Quote:
Originally Posted by kestral View Post
Thats got it going I have gone to utilities and reset password it says"select the mac OS X disc which contains a password to rest" there is a picture of a Macbook and a Mac os X DVD. which one do I click on. Or do you recomend a clean install.Thanks again.
The MacBook HDD is the startup disc for the computer, and contains the password information. You need to select that instead of the Mac OS X DVD.

I, personally, suggest a clean install. If you purchased this computer used from a stranger, there shouldn't be any data on it that is particularly useful to you. If I were in your situation, I'd do a clean install and call it good. Now, that's just my opinion. I don't know if there's anything worth saving on that machine or anything.

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kestral

 
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I have clicked on the Macbook icon HDD and tried to change the password but when I click save it says"the password entered has not been saved for the user Macbook pro(user).You may not have permission to edit this disk or a general failure has occured.?
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Moss

 
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Hmm... Not sure about a GUI work around for that one. There is a way to do this via single user mode, but I'm not sure that is the best/only solution to this just yet. Does anyone have any other suggestions before doing password resets via single user mode?

Also, what version of OS X is this?

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kestral

 
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It's mac OS X Version 10.6.6.It has allowed me into the sysyem even though I got the message shown in my previouse post.I have got the Screen up with the black and purple on it and can click onto the top bar ect everything seems OK.I get a message when I login saying "system was unable to unlock key chain" it then goes on to say how to create a new key chain.Is this key chain thing important?
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Moss

 
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Keychain is the built in password manager for OS X. I do recommend setting a new one up. It will make your life easier. I will post directions if you need them, I am currently on my iPhone so I will keep this reply relatively short.

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kestral

 
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Quote:
Originally Posted by Moss View Post
Keychain is the built in password manager for OS X. I do recommend setting a new one up. It will make your life easier. I will post directions if you need them, I am currently on my iPhone so I will keep this reply relatively short.
If you could post directions it would be great.I am totally new to Macs and am a lot lost.Thanks.
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Moss

 
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Okay, no problem.

Follow these steps provided by Apple.

Alternative Method:
Go to your user folder (I believe you said your user was named Macbook Pro, mine is James as you will see in the screen shot), then go to Library.

Inside your Library folder will be a folder called Keychains. You need to take this Keychains folder and drag it into the trash. You then need to restart your computer, or just log out and back in. A new Keychains folder will be created.


Click for large view - Uploaded with Skitch

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kestral

 
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Many thanks that has worked.Just got to learn all the things on the Macbook now!
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