02-22-2011, 01:17 PM

Originally Posted by Doug b

Most of these kinds of returns are sold as refurbs, so I have zero problem with it. Refurbs are just as good as any new product and come with the same warranty and option to get Apple Care. And at a reduced price, no one is really losing out in the end.

Doug

Definitely agree on the refurbs!

I just got a 70-300mm AFS Vr from B&H for about a third less than new. It came in the factory packaging from the Nikon refurb center and as far as I can see it looks absolutely brand new.
Got to try it out this weekend and it is one sweet lens!

02-22-2011, 01:23 PM

Originally Posted by Razormac

Definitely agree on the refurbs!

I just got a 70-300mm AFS Vr

Very nice Great choice

2nd time in a week i have felt envious lol

Be sure to post in the PoTM thread

02-22-2011, 01:25 PM

Originally Posted by Doug b

Most of these kinds of returns are sold as refurbs, so I have zero problem with it. Refurbs are just as good as any new product and come with the same warranty and option to get Apple Care. And at a reduced price, no one is really losing out in the end.

Doug

Not really. Apple loses. They take it back at full price refund, resell for refurb price, so they lose money.

02-22-2011, 01:29 PM

Originally Posted by jakerich

Not really. Apple loses. They take it back at full price refund, resell for refurb price, so they lose money.

Umm isnt there a 15% restocking fee or there abouts to cover just this thing ?? Hmm i think there is, so that makes a full refund not so full

Cheers

02-22-2011, 01:31 PM

Hello everyone this is my first post on this forum and I just had a quick question. I am a recent owner of a macbook pro 13" 2.66ghz that I purchased almost 2 weeks ago and im loving it so much. This is my first apple computer ive ever owned and its just amazing but heres the deal. I am aware that this is the april 2010 model of the macbook pro with the core 2 duo, and all the recent news about the new sandy bridge models has me worried. I wasnt under the impression that a new model would hit the market so fast but I guess thats just technology. My main use of this macbook is for the adobe master collection and maybe a game or two nothing to heavy; I have until the 25th of feb to bring this macbook back and rumor has it that the new one hits stores on the 24th. I know no one knows what the new line will REALLY include but lets say they do put an i5 chip in the 13inch would it be worth it to return? I know the specs I have now are good enough to run the CS5 suite but having an SSD just for osx to boot up and light peak sound really good. Sorry to rant guys just got settled in my mac and kinda sucks a new one is coming out with same price tag. Would you take it back if an i5 is standard? Thanks in advance.

02-22-2011, 01:36 PM

I thought that if it's returned within a certain time period it's totally free.

02-22-2011, 01:38 PM

Welcome to M-F dirty.

Now this isnt to have a dig at you but have a read of this thread Should i return my MBP ?? and pay particular attention to Nicks (pigoo3) post.

We ahve already had so many threads asking about the rumours. Thats all they are until Apple announce the release. So read his post and it might clear up a few things for you. Good luck which ever way you decide to go and be sure to return here to the forum
On running intensive Apps . . . I use to have a White MB with 1GB originally until i upgraded and it rans CS PS4 flawlessly. Now my MBP 13" 2.4 with 4 GB Ram plays nice with CS PS5 and i dont have a i5 or i7. So what ever you chuck at these babies is fine . . .
Cheers

02-22-2011, 01:49 PM

Originally Posted by TattooedMac

Umm isnt there a 15% restocking fee or there abouts to cover just this thing ?? Hmm i think there is, so that makes a full refund not so full

Cheers

Even if there is a restocking fee, that would have to cover the reboxing, refurb testing labor costs, I suspect. I still think Apple loses on the deal.

02-22-2011, 01:50 PM

Originally Posted by TattooedMac

Welcome to M-F dirty.

Now this isnt to have a dig at you but have a read of this thread Should i return my MBP ?? and pay particular attention to Nicks (pigoo3) post.

We ahve already had so many threads asking about the rumours. Thats all they are until Apple announce the release. So read his post and it might clear up a few things for you. Good luck which ever way you decide to go and be sure to return here to the forum
On running intensive Apps . . . I use to have a White MB with 1GB originally until i upgraded and it rans CS PS4 flawlessly. Now my MBP 13" 2.4 with 4 GB Ram plays nice with CS PS5 and i dont have a i5 or i7. So what ever you chuck at these babies is fine . . .
Cheers

thanks alot for the info bud, i appreciate it, i dont know much about macs but from what ive seen for myself with my MB pro it runs adobe apps way better than windows.

02-22-2011, 01:55 PM

Originally Posted by Oneironaut

I thought that if it's returned within a certain time period it's totally free.

Apple recently revised their return policy and there is no mention of a restocking fee. At least here in the US. I don't know about the UK, Australia, NZ, Canada, or anywhere else.

Here is their US sales and return policy: LINK

02-22-2011, 01:58 PM

Originally Posted by chscag

Apple recently revised their return policy and there is no mention of a restocking fee. At least here in the US. I don't know about the UK, Australia, NZ, Canada, or anywhere else.

Here is their US sales and return policy: LINK

WOW Ok then Sorry to all. I hadnt looked at a revised Apple Policy Document. It was only 4-5 weeks ago that i pointed someone to the restocking fee

This is good to know now, if there a change in that direction.

Similar document here in Aust too Charlie

Thanks for the update

Cheers

02-22-2011, 02:16 PM

Originally Posted by jakerich

Even if there is a restocking fee, that would have to cover the reboxing, refurb testing labor costs, I suspect. I still think Apple loses on the deal.

Something else that always needs to be factored into a conversation such as this is "gross margin". The difference between what it costs a company to produce a product & what they sell the product for at retail.

As you will see in the first link below...Apple has a gross margin of somewhere around 41.7%. In other words, Apple sells $583 worth of stuff for $1,000.

Why Apple's Gross Margins Are So High | Markets | Minyanville.com

In this 2nd link...it is suggested that Apple has a gross margin of anywhere from 42.9% to over 60% on products such as the iPad & iPhone.

Apple makes $208 on each $499 iPad - Computerworld

The bottom line is...even if Apple did have a 15% restocking fee (which "chscag" verified there is not one currently)...with gross margins of 41.7% to over 60%...Apple still makes money on returned items & refurbished items...they just don't make as much money.

I also wanted to mention that this "gross margin" is not all profit...part of the gross margin also pays for the operation of Apple Stores, corporate headquarters costs, employee salaries, advertising, etc.

- Nick

02-22-2011, 02:24 PM

Originally Posted by pigoo3

Something else that always needs to be factored into a conversation such as this is "gross margin". The difference between what it costs a company to produce a product & what they sell the product for at retail.

As you will see in the first link below...Apple has a gross margin of somewhere around 41.7%. In other words, Apple sells $583 worth of stuff for $1,000.

Why Apple's Gross Margins Are So High | Markets | Minyanville.com

In this 2nd link...it is suggested that Apple has a gross margin of anywhere from 42.9% to over 60% on products such as the iPad & iPhone.

Apple makes $208 on each $499 iPad - Computerworld

The bottom line is...even if Apple did have a 15% restocking fee (which "chscag" verified there is not one currently)...with gross margins of 41.7% to over 60%...Apple still makes money on returned items & refurbished items...they just don't make as much money.

I also wanted to mention that this "gross margin" is not all profit...part of the gross margin also pays for the operation of Apple Stores, corporate headquarters costs, employee salaries, advertising, etc.

- Nick

Thanks Nick,
That makes me feel better about it all. I'm not a legalist, just don't want to take advantage when the problem is my own indecision.

02-22-2011, 02:38 PM

Originally Posted by Razormac

Thanks Nick,
That makes me feel better about it all. I'm not a legalist, just don't want to take advantage when the problem is my own indecision.

As we all know...companies are in business to make money...not lose money!

I can just about guarantee, that companies constantly examine & revise their return policies to make sure things are "in line" with industry standards (the computer industry in this case)...and "in line" from a profit/loss perspective.

Since Apple (rather recently) has revised their return policy (eliminating the restocking fee...at least in the US)...Apple probably still makes a profit (gross margins mentioned in my earlier post) when they resell these returned computers (most likely as refurbished units).

Plus by eliminating the restocking fee...Apple continues to:

- separate themselves from their competitors (who do charge a restocking fee)
- create a lot of "goodwill" with consumers
- and continues to put customer service high on their list of priorities!

- Nick

p.s. I wish I had as much luck as you when it comes to refurbished camera products. I purchased a refurbished Nikon D80 & two auto focus lenses a while back...and the auto focus motor in one of the lenses "crapped-out"...with VERY little use on it since purchase!

02-22-2011, 04:02 PM

Originally Posted by pigoo3

As we all know...companies are in business to make money...not lose money!

I can just about guarantee, that companies constantly examine & revise their return policies to make sure things are "in line" with industry standards (the computer industry in this case)...and "in line" from a profit/loss perspective.

Since Apple (rather recently) has revised their return policy (eliminating the restocking fee...at least in the US)...Apple probably still makes a profit (gross margins mentioned in my earlier post) when they resell these returned computers (most likely as refurbished units).

Plus by eliminating the restocking fee...Apple continues to:

- separate themselves from their competitors (who do charge a restocking fee)
- create a lot of "goodwill" with consumers
- and continues to put customer service high on their list of priorities!

- Nick

p.s. I wish I had as much luck as you when it comes to refurbished camera products. I purchased a refurbished Nikon D80 & two auto focus lenses a while back...and the auto focus motor in one of the lenses "crapped-out"...with VERY little use on it since purchase!

Nikon/Nikkor lenses have a very long warranty. Did you purchase from an authorized dealer and has the lens been properly diagnosed? Often there are use error issues. None of my Nikon bodies or lenses have broken even under very heavy use. About 30K photos a year. I even have many ebay N lenses and those are all fine too.