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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

"iphoto quit unexpectedly"


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Bale

 
Member Since: Jan 14, 2011
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Hi everyone,

Had a software update earlier in the week (don't know if that's had any baring on the problem or not) and haven't used my iphoto for a few weeks but went to fire it up this evening and all I can get is a message box saying "iphoto quit unexpectedly" and 3 buttons to 'Report.... Ignore..... Reopen'

Have tried 'Reopen' but instantly does the same thing.

Have also tried a couple of the more basic fixes I found on this and other forums but no change.

Up until this evening I was using iphoto fine without any problems ( version 9.1.1 if this helps)

Your help as always would be very much appreciated.
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osxx

 
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Have you tried Repair Disk Permissions in Disk Utility? I also hit report each time something like this happens if they get
enough of them they usually send out a fix just food for thought.
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Bale

 
Member Since: Jan 14, 2011
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Hi,

Thanks for the reply.

Gave your suggestion a try - seemed to find plenty of things to repair but unfortunately didn't fix the iphoto problem.

Have sent Apple a report.

Anyone got any other suggestions ?

Thnx
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Buzzard2010

 
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Hold down the "cmd"+"alt" keys and click iPhoto, if it loads it should give you a window to repair the iphoto library, click this and see if it repairs the problem.

- Simon


If you have been helped, don't forget to use the Reputation system at the top right of their post.
May 2011
Nominated: March 2011 & April 2011
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Bale

 
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Hi,

Just tried that and while it does appear, it's gone in a split second - far too quick for me to be useable.

Thanks
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Buzzard2010

 
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Another option would be to re-install iLife, see if that solves the problem. Your files should stay intact and un-touched, but you can always back them up to an external drive to be 100% safe.

- Simon


If you have been helped, don't forget to use the Reputation system at the top right of their post.
May 2011
Nominated: March 2011 & April 2011
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Bale

 
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How do i do that ?

Do i need to uninstall first and if so, do i uninstall just iphoto or ilife completely ?

Thanks
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Bale

 
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Hi Guys,

Ok, tried to reinstall iPhoto.

Moved the current copy of iPhoto to the trash - inserted iLife disc - customized and chose to install just iPhoto.

All good.

Was prompted to update software before it would run. So i updated.

Should probably mention at this point that i didn't trash my iPhoto library, so this remains.

Rebooted and fired up Iphoto - exactly the same !!

No change whatsoever. Still "iPhoto quit unexpectedly"

Does this mean the problem lies within my iPhoto library ?

Running out of ideas so would really appreciate some feedback.

Thnx
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Buzzard2010

 
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You could move your iphoto library to your desktop and try opening iPhoto to see if it is the problem.

- Simon


If you have been helped, don't forget to use the Reputation system at the top right of their post.
May 2011
Nominated: March 2011 & April 2011
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Bale

 
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As a quick addition to my last post ;

I've just tried to fire up iMovies and i'm getting the same from that as well - "iMovie quit unexpectedly".

I have as yet not really used iMovies (other than a quick look through it when i first got my Macbook Pro a few weeks ago) so i don't even have an iMovies library.

Same as iPhoto - all was fine when i last tried it a couple of weeks ago.
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Bale

 
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Hi,

Gave it a try but still the same !!
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Buzzard2010

 
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Did you get the machine new? From Apple? If so I would take it to an Apple store or genius bar to get it looked at there, it will be covered by warranty.

- Simon


If you have been helped, don't forget to use the Reputation system at the top right of their post.
May 2011
Nominated: March 2011 & April 2011
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Bale

 
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Hi,

Macbook Pro is new and under warranty but was hoping to save myself the 40 min drive to my nearest Genius Bar !

I've now realised that i have this problem with not only iPhoto and iMovies but with Quicktime as well - same message ".......quit unexpectedly. Report... Ignore....Reopen"

Have done an Apple Hardware Test and that's come back fine.
Have logged in as another user - same outcome.
Have reinstalled iPhoto - same outcome.
Have held down alt/cmd while opening iphoto - same outcome.
Have deleted the apple.com/plist - same outcome.

Have read loads about this problem on various forums now but have yet to hear of anyone that has a solution.

Anybody out there with some experience of this issue who has solved it ?

Thanks everyone
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chas_m

 
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It sounds to me like your install of the system -- 10.6, snow leopard -- is pooched.

I could tell you to do a system restore, but honestly that 40 minutes would be MUCH better spent driving to the Apple Store. You paid for that warranty and a superior computer -- and you are not getting what you paid for.
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Bale

 
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I've bit the bullet and booked an appointment at the genius bar for saturday afternoon.

Will post on here if I get a result - it may save someone else the grief i've had this week !!

Thanks everyone for all your help
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