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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Brand new iMac, frustrated


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kickstand54

 
Member Since: Jan 09, 2011
Posts: 7
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Mac Specs: 27" iMac 2.93GHZ QUAD-CORE i7 - 16GB RAM - 2TB HD - iPad 3rd Gen 64GB - iPhone 4s 32GB

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My new imac just arrived today. I replaced the 2x2 sticks of memory with 4x4 GB from OWC. When I boot it up I get a grey screen that looks like this:



I tried reinstalling the original memory that came with the computer and I get the same thing. Did I damage something while installing the RAM?

Not sure how to proceed and would like some advice before contacting Apple Care.

Thanks!
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iPear

 
Member Since: Oct 26, 2010
Posts: 13
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it's the MOUSE on the picture... it says: TURN THE MOUSE ON

You probably have wireless mouse... yes? well.. just turn the mouse on
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Raz0rEdge

 
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Member Since: Jul 17, 2009
Location: MA
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Mac Specs: 27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3

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Umm..your iMac came with a mouse..a Magic Mouse..take it out..turn it upside down..release the panel there and pop the 2 batteries that came with with it into it. Put the panel back on and notice the small slider next to the round hole? Slide the button to the top..notice the green light that shows up now..

Amazingly your iMac will now proceed and you can use a mouse..

If something THIS basic (and covered by documentation) is going to frustrate you and this is your first Mac, you're in for quite a ride..

Regards
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bobtomay

 
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Member Since: Dec 22, 2006
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Note: resized image.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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kickstand54

 
Member Since: Jan 09, 2011
Posts: 7
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Mac Specs: 27" iMac 2.93GHZ QUAD-CORE i7 - 16GB RAM - 2TB HD - iPad 3rd Gen 64GB - iPhone 4s 32GB

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Thanks guys. I was frustrated because I was worried that I damaged something while installing the RAM. I had no clue what that picture was as I had the track pad out (didn't even unpack the mouse to be honest) albeit not turned on.

Never went from such frustration to a feeling of sheer stupidity in such a short time.
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chscag

 
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Member Since: Jan 23, 2008
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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Quote:
Never went from such frustration to a feeling of sheer stupidity in such a short time.
It happens to the best of us. Welcome to the Mac Forums and enjoy your new iMac (along with the wireless mouse).
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MacInWin

 
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Member Since: Jul 07, 2008
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Quote:
Originally Posted by kickstand54 View Post
Never went from such frustration to a feeling of sheer stupidity in such a short time.
Usually, my frustration comes from sheer stupidity, mostly my own, sometimes others. And it happens all too often!

Welcome to the place, enjoy the iMac. I'm still loving mine after two years!
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RobFERN

 
Member Since: Feb 19, 2009
Posts: 38
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Mac Specs: 24"

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kick,

welcome to the forums. Know this, the days of getting frustrated are over with Macs. Frustration only happens with windoze pos's!

Enjoy your Mac to the fullest.

Rob

Once you go Mac, you never go back!
Windows is nothing but a POS!
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Raz0rEdge

 
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Quote:
Originally Posted by RobFERN View Post
kick,

welcome to the forums. Know this, the days of getting frustrated are over with Macs. Frustration only happens with windoze pos's!

Enjoy your Mac to the fullest.
Totally not true..I know it's very "chic" to try to bash the opposing OS on any OS-specific forum, but there are countless people (like me) who use Mac, Windows and Linux on a daily basis with absolutely NO frustration. i am equally productive on all of those OS' without any problems..

My work laptop running Windows usually has uptimes of over 6 months before I decide to turn it off for some reason, my Linux server at work runs about the same time until some OS update requires a restart.

So please save your "windoze" comments, as they surely don't add to the discussion..

Regards
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