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  1. #1


    Member Since
    May 15, 2010
    Posts
    66
    Specs:
    iMac 21.5 9/3/10 OS X Mavericks 10.9.1 Firefox 26,0 iPad, iPod Touch
    HP scanner vs OS X
    Can't get iMac 21.5 OS X ver 10.6.4 to recognize HP all in one model F4480 as a device.
    It prints fine but won't scan. Attempts at Image Capture and HP Scan both fail to detect a device.
    Followed HP troubleshooting instructions and re-installed Printer with no luck.
    Could not find answer in HP support area.
    What do you suggest?

    Bill

  2. #2

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,736
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Are you using the drivers that come with OS X or are you installing drivers from HPs site? Is your scanner recognized in System Preferences > Print & Fax?
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  3. #3


    Member Since
    May 15, 2010
    Posts
    66
    Specs:
    iMac 21.5 9/3/10 OS X Mavericks 10.9.1 Firefox 26,0 iPad, iPod Touch
    First was using drivers from Mac, then tried new d/l from HP,
    The device does show in Print/Fax of Preferences.
    Bill

  4. #4

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,736
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Are you sure you installed both the printer and scanner drivers? I know that I have to install both to use each of them for my Canon printer. In other words, the "printer" driver may not include support for the scanner.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

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