HP scanner vs OS X

FlaBill · FlaBill #1 (**permalink**)

10-08-2010, 09:30 AM

Can't get iMac 21.5 OS X ver 10.6.4 to recognize HP all in one model F4480 as a device.
It prints fine but won't scan. Attempts at Image Capture and HP Scan both fail to detect a device.
Followed HP troubleshooting instructions and re-installed Printer with no luck.
Could not find answer in HP support area.
What do you suggest?

Bill

vansmith · vansmith #2 (**permalink**)

10-08-2010, 09:39 AM

Are you using the drivers that come with OS X or are you installing drivers from HPs site? Is your scanner recognized in System Preferences > Print & Fax?

FlaBill · FlaBill #3 (**permalink**)

10-08-2010, 11:13 AM

First was using drivers from Mac, then tried new d/l from HP,
The device does show in Print/Fax of Preferences.
Bill

vansmith · vansmith #4 (**permalink**)

10-08-2010, 12:39 PM

Are you sure you installed both the printer and scanner drivers? I know that I have to install both to use each of them for my Canon printer. In other words, the "printer" driver may not include support for the scanner.

vansmith #2 (permalink)
Member Since: Oct 19, 2008 Location: Ottawa Posts: 15,289 Mac Specs: 2012 13" MBP (2.5 i5, 8GB)	10-08-2010, 09:39 AM Are you using the drivers that come with OS X or are you installing drivers from HPs site? Is your scanner recognized in System Preferences > Print & Fax? Important Links: Community Guidelines : Use the reputation system if you've been helped. M-F Blog :: Write for the blog :: M-F IRC Channel - Chats every Sunday at 8PM EST.
	QUOTE Thanks

vansmith #4 (permalink)
Member Since: Oct 19, 2008 Location: Ottawa Posts: 15,289 Mac Specs: 2012 13" MBP (2.5 i5, 8GB)	10-08-2010, 12:39 PM Are you sure you installed both the printer and scanner drivers? I know that I have to install both to use each of them for my Canon printer. In other words, the "printer" driver may not include support for the scanner. Important Links: Community Guidelines : Use the reputation system if you've been helped. M-F Blog :: Write for the blog :: M-F IRC Channel - Chats every Sunday at 8PM EST.
	QUOTE Thanks

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FlaBill #1 (permalink)
Member Since: May 15, 2010 Posts: 51 Mac Specs: iMac 21.5 9/3/10 OS X Lion ver 10.6.7 Safari ver 5.0.5(6533,21,1) or Chrome 21	10-08-2010, 09:30 AM Can't get iMac 21.5 OS X ver 10.6.4 to recognize HP all in one model F4480 as a device. It prints fine but won't scan. Attempts at Image Capture and HP Scan both fail to detect a device. Followed HP troubleshooting instructions and re-installed Printer with no luck. Could not find answer in HP support area. What do you suggest? Bill
	QUOTE Thanks

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