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  1. #1
    retrieving history

    Member Since
    May 21, 2010
    Posts
    3
    retrieving history
    Hi everyone,

    My name is Chris and I'm new to this forum. I'm not a "newbie" as I've had my Mac for 3 and a half years....and it is true that once you go Mac you will never go back!!

    I'm wondering if anyone can help me out. I guess I must have my "history" set to one month. Unfortunately I need to retrieve something a little further back.

    I have a very expensive set of Jaybird headphones and I sent the (broken) charger back via USPS with receipt confirmation. I looked it up and saw that it was received and I guess tossed or lost the little slip. Jaybird is now denying that they received it. I'm thinking that if I can get to that history I may be saved.

    Thanks in advance if anyone can help on this one.

    P.S. Jaybird......loved them when they work....worst company ever!!!!!

  2. #2
    retrieving history
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,262
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    There's no way to retrieve that history. It long been overwritten, probably several times. I know it's too late, but when you return an item always use UPS or FedEx rather than USPS. Both UPS and FedEx keep records of receipt and name of recipient which are available on line.

    The only thing I can suggest is to see if you can get a copy of the receipt elsewhere. Unless you mailed it via Certified Mail return receipt requested or insured the item, the postal service will have no record of who the person was that received it.

    Regards.

  3. #3
    retrieving history

    Member Since
    May 21, 2010
    Posts
    3
    Thanks....I know it wasn't very heads up of me, but it was worth a try. :-)))

  4. #4
    retrieving history
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,965
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Um, not necessarily. Are you using Time Machine? If so, and if it goes back that far (two big IFs), then you might be able to retrieve the history file from before the day you deleted the relevant entry.

    Otherwise, chscag is right. You'd need to check with USPS to see what their records show, they should be able to retrieve that data for you.

  5. #5
    retrieving history

    Member Since
    May 21, 2010
    Posts
    3
    Thanks,

    I will ask at the Post Office, but as I lost my receipt and can only guess at a date it is doubtful.

    The sad thing is that this is over a $12 charger, without which my $200 bluetooth earphones don't work. I sent it back as an RMA because when I went to the website to just purchase one I found that they were no longer selling the chargers...even though they were still selling the headphones!! I had only had the product 10 months and realized it was still under warranty so tried to get one that way.

    I know this is more info than necessary but rather than waste my time trying to get Jaybird to support their products, I will now put the effort in to make sure everyone on the planet is aware of their lousy customer service!!!!

    Thanks for the replies!!

    Chris

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