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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Awesome customer service


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monkeywhistle

 
Member Since: Feb 03, 2010
Location: Atlanta, Georgia, USA
Posts: 22
monkeywhistle is on a distinguished road
Mac Specs: Macbook Pro 2.8 unibody

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Great customer service story!

I bought my first Macbook Pro only a week ago. Unfortunately, I tried loading Windows and my entire hard drive was wiped clean. I took it to my local Apple Store in Atlanta and, although they were pretty certain that the hard drive was still good, they sent me home with a brand new computer and a free 500 gig external hard drive. What could have been a sour situation turned out to be a good experience and another thumbs up for Apple.

Of course I will start backing up everything on my new external hard drive now.
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TattooedMac

 
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Member Since: May 19, 2009
Location: Waiting for a mate . . .
Posts: 7,808
TattooedMac has a brilliant futureTattooedMac has a brilliant futureTattooedMac has a brilliant futureTattooedMac has a brilliant futureTattooedMac has a brilliant futureTattooedMac has a brilliant futureTattooedMac has a brilliant futureTattooedMac has a brilliant futureTattooedMac has a brilliant futureTattooedMac has a brilliant futureTattooedMac has a brilliant future
Mac Specs: 21" iMac 2.9Ghz 10.9.4 13"MBP 2.9Ghz i7 Yosemite 10.10 ~ iPhone5 iOS 8 ~ iPad Mini iOS 8 ~ ATV3 6.1

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Backing up IS THE WAY TO GO
And have a look at SuperDuper or Carbon Copy Cloner.
As much as Time MAchine is a good strategy and does a great job, in case the HD falis again, its advisable to have a bootable copy. Time Machine doesnt support this as the other 2 do.
I have a small partition as a bootable clone using SD and back up mu system with that as well.
Better to be safe than sorry.
But well done with the deal from 
Good to hear stories like that every now and then

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vince22SH™

 
Member Since: Feb 19, 2010
Location: Roc NY
Posts: 16
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Mac Specs: 15" MBP,2.53 GHz,4gb RAM....32 GB Ipod Touch 3G.....5th gen Ipod video 30 gb..

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nice!!! and congrats!!!
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monkeywhistle

 
Member Since: Feb 03, 2010
Location: Atlanta, Georgia, USA
Posts: 22
monkeywhistle is on a distinguished road
Mac Specs: Macbook Pro 2.8 unibody

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Thanks for the info Tat - I'll look into that.
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quin

 
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Member Since: Dec 19, 2009
Posts: 432
quin will become famous soon enough
Mac Specs: MBP 13, 2.4, 8GB, 120GB SSD OCZ

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So you're saying that might be one of the ways my MBP 13 was available on refurb...somebody did something stupid to their notebook.

I keed =P
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