Results 1 to 13 of 13
  1. #1


    Member Since
    Jan 20, 2010
    Posts
    8
    Macbook air's external superdrive not working with macbook pro
    I have a macbook air and macbook pro. currently i'm only using macbook pro, and the inbuilt supedrive seems to have developed some fault, in the sense it keeps rejecting the discs i put into them (and trust me, they're all original. It even rejected the system set up disks !!!). Well, so i thought about using the external superdrive that i'd purchased with the macbook air but even that is not accepting the discs. I mean they're not going in at all.

    Can anyone help? Does macbook pro (the latest model) not support external superdrives?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    49,462
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    First, the MacBook Air Superdrive only works with the MacBook Air. See the Apple description of the drive and read the reviews. LINK One reason why most agree that it's not worth purchasing.

    Second, try cleaning the drive in your MBP. Cleaning kits are readily available at most stores which sell computers and accessories. If cleaning the drive doesn't work, then you'll probably have to replace it. Is your MBP still under warranty?

    Regards.

  3. #3


    Member Since
    Jan 20, 2010
    Posts
    8
    Thats weird cause when i called the customer care, they wernt sure whether the external superdrive worked with MBP or not. If its that definitive, they shud've known.

    Anyways, thanks for the tip. Will try the cleaning kit and if that doesnt work, yes my MBP is still under warranty.

  4. #4

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    35,804
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by vishal1982 View Post
    Thats weird cause when i called the customer care, they wernt sure whether the external superdrive worked with MBP or not. If its that definitive, they shud've known.
    I don't think that this would be the first or last time someone got incorrect info from any manufacturers or stores customer service folks.

    I do agree...this is a pretty definitive situation...and the customer service folks should know this! Of course (according to your post)...they did say they weren't sure...which is a heck of a lot better than telling you the external MBA drive would work with a MBP.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  5. #5


    Member Since
    Jan 20, 2010
    Posts
    8
    Yes, just to reemphasize, they did mention that they were not sure and that i'd have to try a couple of things to see if it'll work or not .... and quite an optimist there Mr. pigoo3 for extracting a worse outcome out of an already a bad situation !!!

  6. #6

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,981
    Specs:
    iMac 2010 27" QuadI7 OSX10.11, iMac 2008 OSX10.11, MBP Late2011OSX10.11 , iPad Air, iPhone 3GS
    This is from apple regarding the MB Air Superdrive.

    System Requirements
    MacBook Air computer

    Apple MacBook Air SuperDrive - Apple Store (U.S.)

  7. #7

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    35,804
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by vishal1982 View Post
    .... and quite an optimist there Mr. pigoo3 for extracting a worse outcome out of an already a bad situation !!!
    Some folks consider their current situation to be really really terrible...and they never really consider that things could be much much worse! That's why sometimes I like to stop & think "optimistically"...yes this situation could be worse!

    So having a problem where an external MacBook Air optical drive won't work with a MacBook Pro (because they're incompatible)...and getting questionable info from customer service folks...really isn't that bad! All of the hardware is 100% fully operational...it's not like anything is broken!

    Also...if you thought that the info you got from customer service was questionable you could have done two things straight away:

    - post a specific question here at Mac-Forums...such as, "Is an external MBA optical drive compatible with a MBP?"
    - you could have "Googled" your question...and probably gotten an answer in about 2 milliseconds!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  8. #8


    Member Since
    Jan 20, 2010
    Posts
    8
    lol ... right ... i guess did practically put up the question as u've suggested but in a slightly different light, thus this thread !!! ... "Can anyone help? Does macbook pro (the latest model) not support external superdrives?"

    and you're absolutely right abt the part where all of the hardware is 100% functional

    i usually dont rely on the customer care info but apple's one of the few ones that i actually do trust ...

  9. #9

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    49,462
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    He was given the answer and even a link to verify it. And our moderator also gave him an Apple link to verify what he was already told here. I don't know who he spoke with at customer care, but if had spoken with a technician at support they would have give him the correct answer.

    Regards.

  10. #10

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    35,804
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by vishal1982 View Post
    ... "Can anyone help? Does macbook pro (the latest model) not support external superdrives?"
    Sure...the MacBook Pro is DEFINITELY compatible with external optical drives...just not the MBA external drive.

    Just about any of these should do the trick:

    SuperDrive DVD, DVD Dual-Layer, CD-R/RW, Blu-Ray Optical Drive Solutions FireWire, USB2, eSATA

    Hope this helps,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  11. #11


    Member Since
    Jan 20, 2010
    Posts
    8
    @chscag: yup, got my answer ... thanx

    @pigoo3: now this is what i call really helpful info without even looking for it !!! thanx, this'll help ... guess i'm gonna get one tomm itself !!!

  12. #12

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    35,804
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by vishal1982 View Post
    @chscag: yup, got my answer ... thanx

    @pigoo3: now this is what i call really helpful info without even looking for it !!! thanx, this'll help ... guess i'm gonna get one tomm itself !!!
    Awesome! The folks at OWC (the link above) are really really good.

    - Good prices
    - Good return policy
    - Fast Shipping
    - And normally good/great customer service (but most likely prone to the occasional error like your previous customer service experience)!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  13. #13


    Member Since
    Jan 22, 2010
    Posts
    8
    Quote Originally Posted by pigoo3 View Post
    I don't think that this would be the first or last time someone got incorrect info from any manufacturers or stores customer service folks.

    I do agree...this is a pretty definitive situation...and the customer service folks should know this! Of course (according to your post)...they did say they weren't sure...which is a heck of a lot better than telling you the external MBA drive would work with a MBP.

    - Nick
    Nah I've worked customer service and sales or whatnot and I hate it when people just say "I don't know." without trying to find the answer, thats either lazyness or apathy, both of which is unacceptable in customer service in my opinion. I don't let people off the hook for not trying.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Macbook Pro vs Macbook Air + External Storage
    By thistlecush in forum Apple Notebooks
    Replies: 2
    Last Post: 09-11-2012, 09:24 PM
  2. Macbook Pro's SuperDrive as external drive
    By David3nk0 in forum Apple Notebooks
    Replies: 4
    Last Post: 09-01-2011, 03:26 PM
  3. Replies: 7
    Last Post: 09-29-2009, 03:09 PM
  4. Macbook Air Superdrive compatibility with regular Macbook??
    By squirrelly-girl in forum Apple Notebooks
    Replies: 4
    Last Post: 06-09-2009, 05:07 PM
  5. macbook air external superdrive
    By The Lobe in forum Apple Notebooks
    Replies: 3
    Last Post: 01-17-2008, 11:29 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •