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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Can I use the Genius Bar if I did not purchase at Apple store?


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Dougiebaby

 
Member Since: Oct 06, 2009
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Is genious support available to those who purchased online or at another merchant (like Best Buy)?

Thanks,
Doug
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Dysfunction

 
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if it's under warranty, or you have apple care.. absolutely. Not sure about how it would work outside that, might be billable.

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J.Fo

 
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I've been to the Genius Bar a couple times. The most recent visit took place a little over a month ago. I was there to fix a problem with my iPhoto library not syncing to my iPhone. Neither the MacBook nor the iPhone were purchased at the Apple Store. I did not get charged for their services. My guess is that it's because this was a software related issue and not a hardware problem.
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ImageX

 
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Just to further clear things up, it doesn't matter if you purchased your product online, in store or at Best Buy etc. If the product is still under warranty either through the standard warranty or Apple Care extended warranty, the Genius Bar will help you as long as it's an Apple product. Like Dysfunction mentioned, if your product is out of warranty, you may have to pay a fee to be helped.

"The early bird gets the worm, but the second mouse gets the cheese."

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Oneironaut

 
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I got my MBP at Best Buy and my AppleCare ran out months ago, but I've gotten help at the Genius bar lots of times since then. They even replaced my Magsafe power adapter for free (because they knew that they were a fire hazard).
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FiosFiend

 
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Actually, you don't even need to be under warranty to use the Genius Bar. I took a 3 year old ipod there for a problem and they helped me out with no question. I had to make a reservation but that was it, no charge and no question about warranty.

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ImageX

 
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^ Good to know.

"The early bird gets the worm, but the second mouse gets the cheese."

Remember to use the Reputation System!
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