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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Firefox slow today


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cowbrain

 
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Hello,

Using Firefox (version 3.5.3) on Leopard.
Wireless on a Macbook.

All working well until yesterday.
Now: very slow loading of pages - some don't even make it and time-out.

All the other PCs in the house are still working well. (All PCs, this is the only Mac).
Network has been rebooted and other usual quick fixes tried - network working well in the house, but only this Macbook slow. (It's usually faster!)

When I was a Wind0ws user, I could click on a repair box for the wireless network. Is there a Mac equivalent?

I realise that this is Wind0wsthink: but is it worth trying uninstalling Firefox and putting in a fresh install?

Any advice welcomed.
Thanks, CB

Macbook black - core 2 duo 2.4Ghz - 4GB ram - 500GB@7200rpm - OS X 10.5.8
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chscag

 
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The slowdown probably has nothing to do with Firefox but to check... use Safari instead. Are you experiencing the same slowdowns?

Regards.
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cowbrain

 
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Thanks for reply, chscag. Hadn't thought of that.

Tried it and: yes, same slow loading and hanging. Safari had previously been working fast and efficiently. (although unused for over a month, as Firefox is my browser of choice)

Could this be a hardware issue, (eg) airport card? This Macbook is the only machine in the house with wireless issues.
All software is fully updated.

Cheers, CB
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chscag

 
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It's possible the airport card is having problems but let's leave that for last.

Have you made any changes to the MacBook in the past several days? Updates? New software?

Slow loading of web pages can sometimes be traced to DNS problems, however, if you haven't made any changes (that you are aware of) to the DNS settings they should be OK. Have you tried powering down your router and then back on again?

Do you know how to PING an address? Try a PING and report the results back here.

To PING: Applications -> Utilities -> Network Utility.app

Click on the Ping tab at the top. Type in a web address that you normally go to. Select - "Send only 3 Pings". Then click on the Ping tab to the right.

Copy the results and post them here.

Regards.
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cowbrain

 
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Thanks for the help, chscag. Much appreciated.

No. No new software, no changes or updates that I am aware of.

Pinging a common address (hotmail) 3 times produced this:

Ping has started ...

PING origin.mail.live.com (64.4.20.184): 56 data bytes

--- origin.mail.live.com ping statistics ---
3 packets transmitted, 0 packets received, 100% packet loss


Didn't know Network Utility existed, looks like a useful tool - once I get to understand it!

Thanks again, CB
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cowbrain

 
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Sorry, forgot to add:
Yes, have tried powering router on and off and restarting Macbook - to no avail
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McBie

 
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Are the browsers also slow when you connect the Mac wired ( via Ethernet ) or are they only slow when browsing wireless ?

Cheers ... McBie

A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
The problem is not the problem. The problem is your attitude towards the problem. You understand ?
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jram

 
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Try moving in the same room as the router, if it speeds up, just face the MB towards the router when your in a different room. This happened to me, just fixed itself.
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cowbrain

 
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Thank you very much for replies.

Using an ethernet cable doesn't help the issue - which, I guess, is good news as it may mean that my hardware (airport card) is not at fault?

I have also tried moving the Macbook to the router (I'm right beside it now) but the slow loading still continues.

In the bottom bar, as the pages are loading, I'm getting text which includes unexpected (to me) names such as: a.tribalfusion.com ?

A quick Google of this (or a slow Google, in my case) associates this name with medium risk virus or adware? If I was still a Wind0ws user, I'd be deep into the works of Norton/AVG etc by now and trying to pull this out.
Could it be that my browser has been hijacked? I'm still relatively new to Mac and imagined I was immune to this?

Thanks again for replies.
Much appreciated.
Cheers, CB
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McBie

 
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if it is slow wired or wireless, then the next point to look at would be the router or the ISP connection.

Is there a way to have your Mac as the only device connected to the router ( as a test ) and see if that improves things ?

Cheers ... McBie

A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
The problem is not the problem. The problem is your attitude towards the problem. You understand ?
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cowbrain

 
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Thanks, McBie.

But I should add that everyone else in the house (I'm in shared works accommodation at the moment with wireless internet provided) is still getting good wireless reception and performance on their machines (all PCs). And I had excellent wireless reception/performance until a couple of days ago. My Macbook seems to be the only machine which has developed an issue.

I'm assuming, therefore, that the router and ISP are functioning well and the problem is with my machine - or software - or configuration etc?

Thanks for reply and I will post any further relevant info I come across.

Cheers, CB
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jtdolphins

 
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I had a problem similar to this. Turned out my old router wasn't fully compatible with my Mac. My router was 5-6 years old or so and was due to be replaced.

One thing is that these things only happened at home. Might check out other wireless networks.

Since I upgraded to a new router I have had no problems.
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cowbrain

 
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Thanks for info, jtdolphins.

But I have taken the Macbook into work today (a different wireless network) and it behaves the same there - while other peoples' laptops (Mac and PC) were working well.
Also, it has been working excellently on this current wireless network (and router) for months - until this problem started a couple of days ago.

But thanks again for idea.
All help appreciated.
Cheers, CB
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chscag

 
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Quote:
Originally Posted by cowbrain View Post
Thanks for info, jtdolphins.

But I have taken the Macbook into work today (a different wireless network) and it behaves the same there - while other peoples' laptops (Mac and PC) were working well.
Also, it has been working excellently on this current wireless network (and router) for months - until this problem started a couple of days ago.
The PING test you did definitely shows you're not getting through. (100% packet loss.)

Go into System Preferences, Network, and remove any networks that might be showing for the Airport connection tab. And place a check in the box that says "Ask to join new networks".

Now go into the "Security" preference panel, click on Firewall, and make sure that Firefox and Safari are allowed to access the internet.

Reboot the machine. Go back into the Network preference panel and try to set up a connection that you know is working - either at your office or at home.

We'll assume your router, and hardware are OK. I suspect something has either changed your system settings or some gremlins have entered into your computer. We may have to call on an exorcist!

One thing we seemed to have forgotten... are the networks you're trying to access encrypted? (WEP, WPA, WPA2) If so, make sure you're using the correct pass phrase or hex password.

Post back.

Regards.
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cowbrain

 
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Many thanks, chscag. I'm learning a lot and your help is much appreciated.

I followed your steps - but I'm afraid I'm still running slow.

Yes, they are both encrypted networks and require passwords to access them. I have the correct password entered and have access.
I don't know which encryption (from your list) they are on, though. (Can I find this out?)
Although, I haven't changed any settings on the machine and (sorry to repeat myself) it has a history of working well on these networks and is alone in its fault.

Some ping tests have yielded different results (I'll paste them below, in case they are significant), but pages are still loading slow.

However, I bought extended warranty with this Macbook. I think my package includes telephone help from Apple. (This could be the exorcist you mention!?) I'll try to look into it and call them - time permitting - and post back any reply/advice/news.

Meanwhile, I will keep looking.
All help is much valued and I cannot thank you enough for your time.

Cheers CB

Here are the results of some successful and some unsuccessful pings - taken in succession.


ping has started ...

PING mac-forums.com (69.20.37.125): 56 data bytes
64 bytes from 69.20.37.125: icmp_seq=0 ttl=115 time=88.999 ms
64 bytes from 69.20.37.125: icmp_seq=1 ttl=115 time=89.729 ms
64 bytes from 69.20.37.125: icmp_seq=2 ttl=115 time=87.676 ms

--- mac-forums.com ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max/stddev = 87.676/88.801/89.729/0.850 ms



Ping has started ...

PING a1230.b.akamai.net (217.79.96.228): 56 data bytes
64 bytes from 217.79.96.228: icmp_seq=0 ttl=60 time=15.815 ms
64 bytes from 217.79.96.228: icmp_seq=1 ttl=60 time=13.491 ms
64 bytes from 217.79.96.228: icmp_seq=2 ttl=60 time=14.640 ms

--- a1230.b.akamai.net ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max/stddev = 13.491/14.649/15.815/0.949 ms


Ping has started ...

PING lb1.www.ms.akadns.net (207.46.193.254): 56 data bytes

--- lb1.www.ms.akadns.net ping statistics ---
3 packets transmitted, 0 packets received, 100% packet loss


Ping has started ...

PING hp-core.ebay.com (66.135.217.240): 56 data bytes

--- hp-core.ebay.com ping statistics ---
3 packets transmitted, 0 packets received, 100% packet loss
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