New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Initial Experience with Apple - So far, so bad...


Post Reply New Thread Subscribe

 
Thread Tools
breNTx22

 
Member Since: Sep 15, 2009
Posts: 18
breNTx22 is on a distinguished road

breNTx22 is offline
So with this being my first ever apple purchase I can safely say so far i'm extremely disappointed.

Apple marked it as shipped on the 12th (bought it the 11th). I got a tracking number shortly after and tracked it (via fed ex). It eventually said estimated delivery date "Sept 15th" and then Sept 15th came and instead of delivering it they just removed the estimated delivery from the page. I wasn't frustrated yet because Apples order confirmation said it would be Delivered by the 16th so I waited until today and it's not here. Immediately after getting home from work I call fedex to ask for an update on my package because it was supposed to be here and tracking info hasn't been updated since the 12th. The rep told me they never received the package, just the billing information. So I call up apple (first time dealing with their customer service). After being transfered 3 times (in about 5 minutes) I ask for a supervisor and wait another 5 or 10 minutes as the rep fills out some form. I get in contact with a supervisor and he tells me I have to wait 3 business days (aka wait until sept 28th) and if I didn't have it by then I should contact him and at soonest i'll get it by Sept 30th which is nearly 2 weeks after I ordered it...


cliffs:
ordered first apple product ever (macbook pro) on the 11th

fedex expected delivery on 15th, Apple expected it 16th

16th comes and I still don't have it

Called fedex and they said they never received it from apple

called apple, got unsatisfactory customer service, and they said they can't check if it was shipped

All I can do now is wait until the 28th and call them again

VERY FRUSTRATED!

Unibody Macbook Pro 13.3" FB990LL/A
Snow Leopard || C2D 2.26ghz | 4 gb ||160 gigs || 9400m
##XBox Live Gamertag##
breNTx22
QUOTE Thanks
cwa107

 
cwa107's Avatar
 
Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,494
cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

cwa107 is offline
NOTE: Thread moved to appropriate forum. Not just anything goes in Anything Goes

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
QUOTE Thanks
cwa107

 
cwa107's Avatar
 
Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,494
cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

cwa107 is offline
The machines are shipped directly from the factory. As I understand it, shipping dates have slipped from time to time since demand is very high for these models at the moment.

If you want the machine right away, cancel the order and go to an Apple Store or reseller. You'll be a lot happier that way.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
QUOTE Thanks
breNTx22

 
Member Since: Sep 15, 2009
Posts: 18
breNTx22 is on a distinguished road

breNTx22 is offline
Quote:
Originally Posted by cwa107 View Post
The machines are shipped directly from the factory. As I understand it, shipping dates have slipped from time to time since demand is very high for these models at the moment.

If you want the machine right away, cancel the order and go to an Apple Store or reseller. You'll be a lot happier that way.
I would have done that however the model I ordered was:

Refurbished MacBook Pro 2.26GHz Intel Core 2 Duo - Apple Store (U.S.)

I don't think that's sold in stores.

Unibody Macbook Pro 13.3" FB990LL/A
Snow Leopard || C2D 2.26ghz | 4 gb ||160 gigs || 9400m
##XBox Live Gamertag##
breNTx22
QUOTE Thanks
gagnerants

 
gagnerants's Avatar
 
Member Since: Dec 23, 2007
Location: Claremont, Ca
Posts: 847
gagnerants is a jewel in the roughgagnerants is a jewel in the rough
Mac Specs: iPod Nano 4gb, 20" 2.66 GHz Core 2 Duo, 2GB of ram, ATI HD 2600 pro

gagnerants is offline
Also note, that since these products are in high demand they do tend to get stolen from shipping companies. On a personal note if I have to ship with fedex I always cancel my order or do not purchase through that company, they have "lost" so many of my packages within the day before it should be at my home or around that time period. What you should do is call fedex ask for their lost packages department or what ever it is called get a claim number give that to apple so they can process it and ship you a new one, and this time ask for UPS or some other company.
QUOTE Thanks
bobtomay

 
bobtomay's Avatar
 
Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 25,017
bobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond repute
Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

bobtomay is offline
deleted as it doesn't pertain to a refurb

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
QUOTE Thanks
breNTx22

 
Member Since: Sep 15, 2009
Posts: 18
breNTx22 is on a distinguished road

breNTx22 is offline
Quote:
Originally Posted by gagnerants View Post
Also note, that since these products are in high demand they do tend to get stolen from shipping companies. On a personal note if I have to ship with fedex I always cancel my order or do not purchase through that company, they have "lost" so many of my packages within the day before it should be at my home or around that time period. What you should do is call fedex ask for their lost packages department or what ever it is called get a claim number give that to apple so they can process it and ship you a new one, and this time ask for UPS or some other company.
Apple told me we must wait at least 3 business days before considering anything as "lost". 3 business days is monday the 28th.

Unibody Macbook Pro 13.3" FB990LL/A
Snow Leopard || C2D 2.26ghz | 4 gb ||160 gigs || 9400m
##XBox Live Gamertag##
breNTx22
QUOTE Thanks
bobtomay

 
bobtomay's Avatar
 
Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 25,017
bobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond repute
Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

bobtomay is offline
How does 3 business days from Wednesday the 16th get to be Monday the 28th instead of Monday the 21st?

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
QUOTE Thanks
gagnerants

 
gagnerants's Avatar
 
Member Since: Dec 23, 2007
Location: Claremont, Ca
Posts: 847
gagnerants is a jewel in the roughgagnerants is a jewel in the rough
Mac Specs: iPod Nano 4gb, 20" 2.66 GHz Core 2 Duo, 2GB of ram, ATI HD 2600 pro

gagnerants is offline
Quote:
Originally Posted by breNTx22 View Post
Apple told me we must wait at least 3 business days before considering anything as "lost". 3 business days is monday the 28th.
That is why you call fedex and get them started on the claim process so that why Apple will be dealing with them, I have been through this before with fedex you spend about 2 hours on the phone dealing with them and about 10 minutes with the company to hand over the claim id number. About 3 days latter fedex will call and say they can't find it and then say that this never happens.... By that time apple should have already have one sitting in your hot little hands. The biggest thing to remember is that is to remind the people NICELY that if this problem isn't solved within a fair amount of time that you will not give them repeat bussines and you will advise your family to do so as well. Although you will almost never have to go to that, because most companies already understand that and want to serve you.
QUOTE Thanks
DarkestRitual

 
Member Since: Apr 09, 2009
Location: Ithaca NY
Posts: 2,073
DarkestRitual is just really niceDarkestRitual is just really niceDarkestRitual is just really niceDarkestRitual is just really nice
Mac Specs: 13 inch alMacBook 2GHz C2D 4G DDR3, 1.25GHz G4 eMac

DarkestRitual is offline
Someone doesn't know how to count/read the calendar... that's how.
QUOTE Thanks
breNTx22

 
Member Since: Sep 15, 2009
Posts: 18
breNTx22 is on a distinguished road

breNTx22 is offline
Quote:
Originally Posted by gagnerants View Post
That is why you call fedex and get them started on the claim process so that why Apple will be dealing with them, I have been through this before with fedex you spend about 2 hours on the phone dealing with them and about 10 minutes with the company to hand over the claim id number. About 3 days latter fedex will call and say they can't find it and then say that this never happens.... By that time apple should have already have one sitting in your hot little hands. The biggest thing to remember is that is to remind the people NICELY that if this problem isn't solved within a fair amount of time that you will not give them repeat bussines and you will advise your family to do so as well. Although you will almost never have to go to that, because most companies already understand that and want to serve you.
If they said they never received the package then I don't think they would let me open up a "lost package" report but i'll try anyway.

Unibody Macbook Pro 13.3" FB990LL/A
Snow Leopard || C2D 2.26ghz | 4 gb ||160 gigs || 9400m
##XBox Live Gamertag##
breNTx22
QUOTE Thanks
ZorroAMG

 
ZorroAMG's Avatar
 
Member Since: Oct 23, 2005
Location: Vancouver Canada
Posts: 522
ZorroAMG is a jewel in the roughZorroAMG is a jewel in the rough
Mac Specs: | '09 24" iMac 3.06 8GB | '09 iPhone 3GS 32GB | '09 ATV 1.16TB | '07 23" ACD | '06 15" MBP |

ZorroAMG is offline
So let me get this straight, you are totally upset with apple because it didn't arrive the exact day it was supposed to? Wow. I predict a lot of disappointment in your life, considering this has to be the first time you've ever dealt with the postal system.

Deep breaths.

QUOTE Thanks
southchatham

 
Member Since: May 15, 2008
Location: Cape Cod
Posts: 112
southchatham is on a distinguished road
Mac Specs: 2006 macbook, 2009 mac mini

southchatham is offline
I ordered a refurb mac mini on the 11th also. I got it on the 15th. What does the tracking info say? Does it say departed fedex location. Or just billing info recieved. Remember if it has departed ( mine came from tennessee) they ship fedex ground and you won't get any more tracking info until it reaches your local fedex depot. Seems like your worrying a little to soon. Go by tracking, not expected delivery.

Also I noticed you said you were at work. They will not deliver without a signature. I left a note on the door authorizing delivery. Maybe they tried to deliver it.
QUOTE Thanks
pigoo3

 
pigoo3's Avatar
 
Member Since: May 20, 2008
Location: U.S.
Posts: 26,573
pigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond repute
Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

pigoo3 is offline
"OP"...you have to remember most of this "problem" is with Fed Ex...NOT Apple.

Once Apple ships the package...they can't control what Fed Ex does with it.

And to give some support to Fed Ex...they deliver millions & millions of packages. And occasionally a package will get "lost"...nobody's perfect!

Unfortunately...in this case, it happens to be your computer...but don't blame Apple!!!

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
QUOTE Thanks
deathcloud

 
deathcloud's Avatar
 
Member Since: Aug 25, 2009
Location: Jacksonville FL
Posts: 232
deathcloud is on a distinguished road
Mac Specs: 13'' Macbook Pro 2.26 Ghz Intel Core 2 Duo 2 GB 1067 Mhz DDR3 500 GB 7200rpm HD

deathcloud is offline
That sucks... I actually had a terrific time with shipping via fed ex. Apple estimated June 26th and it came actually June 22nd! It came EARLY! WTF? When does that happen? I was so excited.

Sorry to ruin ur parade with my story haha. But sometimes you win, sometimes you don't. I would call fedex like some of the others stated. And again you blaming apple would be like me selling you a baseball card and shipping it postal service, then it getting lost, and then you blaming me for it. Clearly it wasn't my fault but the postal services fault. So again, dont blame apple its out of their hands. Unless of course it didn't even leave the Apple warehouse.
QUOTE Thanks

Post Reply New Thread Subscribe


« Mail + iCal question | Safari doesn't display some pages correctly »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

All times are GMT -4. The time now is 04:09 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?