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  1. #1


    Member Since
    Sep 15, 2009
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    Initial Experience with Apple - So far, so bad...
    So with this being my first ever apple purchase I can safely say so far i'm extremely disappointed.

    Apple marked it as shipped on the 12th (bought it the 11th). I got a tracking number shortly after and tracked it (via fed ex). It eventually said estimated delivery date "Sept 15th" and then Sept 15th came and instead of delivering it they just removed the estimated delivery from the page. I wasn't frustrated yet because Apples order confirmation said it would be Delivered by the 16th so I waited until today and it's not here. Immediately after getting home from work I call fedex to ask for an update on my package because it was supposed to be here and tracking info hasn't been updated since the 12th. The rep told me they never received the package, just the billing information. So I call up apple (first time dealing with their customer service). After being transfered 3 times (in about 5 minutes) I ask for a supervisor and wait another 5 or 10 minutes as the rep fills out some form. I get in contact with a supervisor and he tells me I have to wait 3 business days (aka wait until sept 28th) and if I didn't have it by then I should contact him and at soonest i'll get it by Sept 30th which is nearly 2 weeks after I ordered it...


    cliffs:
    ordered first apple product ever (macbook pro) on the 11th

    fedex expected delivery on 15th, Apple expected it 16th

    16th comes and I still don't have it

    Called fedex and they said they never received it from apple

    called apple, got unsatisfactory customer service, and they said they can't check if it was shipped

    All I can do now is wait until the 28th and call them again

    VERY FRUSTRATED!
    Unibody Macbook Pro 13.3" FB990LL/A
    Snow Leopard || C2D 2.26ghz | 4 gb ||160 gigs || 9400m
    ##XBox Live Gamertag##
    breNTx22

  2. #2

    cwa107's Avatar
    Member Since
    Dec 20, 2006
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    NOTE: Thread moved to appropriate forum. Not just anything goes in Anything Goes
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  3. #3

    cwa107's Avatar
    Member Since
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    The machines are shipped directly from the factory. As I understand it, shipping dates have slipped from time to time since demand is very high for these models at the moment.

    If you want the machine right away, cancel the order and go to an Apple Store or reseller. You'll be a lot happier that way.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  4. #4


    Member Since
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    Quote Originally Posted by cwa107 View Post
    The machines are shipped directly from the factory. As I understand it, shipping dates have slipped from time to time since demand is very high for these models at the moment.

    If you want the machine right away, cancel the order and go to an Apple Store or reseller. You'll be a lot happier that way.
    I would have done that however the model I ordered was:

    Refurbished MacBook Pro 2.26GHz Intel Core 2 Duo - Apple Store (U.S.)

    I don't think that's sold in stores.
    Unibody Macbook Pro 13.3" FB990LL/A
    Snow Leopard || C2D 2.26ghz | 4 gb ||160 gigs || 9400m
    ##XBox Live Gamertag##
    breNTx22

  5. #5

    gagnerants's Avatar
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    Also note, that since these products are in high demand they do tend to get stolen from shipping companies. On a personal note if I have to ship with fedex I always cancel my order or do not purchase through that company, they have "lost" so many of my packages within the day before it should be at my home or around that time period. What you should do is call fedex ask for their lost packages department or what ever it is called get a claim number give that to apple so they can process it and ship you a new one, and this time ask for UPS or some other company.

  6. #6

    bobtomay's Avatar
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    deleted as it doesn't pertain to a refurb
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  7. #7


    Member Since
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    Quote Originally Posted by gagnerants View Post
    Also note, that since these products are in high demand they do tend to get stolen from shipping companies. On a personal note if I have to ship with fedex I always cancel my order or do not purchase through that company, they have "lost" so many of my packages within the day before it should be at my home or around that time period. What you should do is call fedex ask for their lost packages department or what ever it is called get a claim number give that to apple so they can process it and ship you a new one, and this time ask for UPS or some other company.
    Apple told me we must wait at least 3 business days before considering anything as "lost". 3 business days is monday the 28th.
    Unibody Macbook Pro 13.3" FB990LL/A
    Snow Leopard || C2D 2.26ghz | 4 gb ||160 gigs || 9400m
    ##XBox Live Gamertag##
    breNTx22

  8. #8

    bobtomay's Avatar
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    How does 3 business days from Wednesday the 16th get to be Monday the 28th instead of Monday the 21st?
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  9. #9

    gagnerants's Avatar
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    Quote Originally Posted by breNTx22 View Post
    Apple told me we must wait at least 3 business days before considering anything as "lost". 3 business days is monday the 28th.
    That is why you call fedex and get them started on the claim process so that why Apple will be dealing with them, I have been through this before with fedex you spend about 2 hours on the phone dealing with them and about 10 minutes with the company to hand over the claim id number. About 3 days latter fedex will call and say they can't find it and then say that this never happens.... By that time apple should have already have one sitting in your hot little hands. The biggest thing to remember is that is to remind the people NICELY that if this problem isn't solved within a fair amount of time that you will not give them repeat bussines and you will advise your family to do so as well. Although you will almost never have to go to that, because most companies already understand that and want to serve you.

  10. #10


    Member Since
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    Someone doesn't know how to count/read the calendar... that's how.

  11. #11


    Member Since
    Sep 15, 2009
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    Quote Originally Posted by gagnerants View Post
    That is why you call fedex and get them started on the claim process so that why Apple will be dealing with them, I have been through this before with fedex you spend about 2 hours on the phone dealing with them and about 10 minutes with the company to hand over the claim id number. About 3 days latter fedex will call and say they can't find it and then say that this never happens.... By that time apple should have already have one sitting in your hot little hands. The biggest thing to remember is that is to remind the people NICELY that if this problem isn't solved within a fair amount of time that you will not give them repeat bussines and you will advise your family to do so as well. Although you will almost never have to go to that, because most companies already understand that and want to serve you.
    If they said they never received the package then I don't think they would let me open up a "lost package" report but i'll try anyway.
    Unibody Macbook Pro 13.3" FB990LL/A
    Snow Leopard || C2D 2.26ghz | 4 gb ||160 gigs || 9400m
    ##XBox Live Gamertag##
    breNTx22

  12. #12

    ZorroAMG's Avatar
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    So let me get this straight, you are totally upset with apple because it didn't arrive the exact day it was supposed to? Wow. I predict a lot of disappointment in your life, considering this has to be the first time you've ever dealt with the postal system.

    Deep breaths.

  13. #13


    Member Since
    May 15, 2008
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    Specs:
    2006 macbook, 2009 mac mini
    I ordered a refurb mac mini on the 11th also. I got it on the 15th. What does the tracking info say? Does it say departed fedex location. Or just billing info recieved. Remember if it has departed ( mine came from tennessee) they ship fedex ground and you won't get any more tracking info until it reaches your local fedex depot. Seems like your worrying a little to soon. Go by tracking, not expected delivery.

    Also I noticed you said you were at work. They will not deliver without a signature. I left a note on the door authorizing delivery. Maybe they tried to deliver it.

  14. #14

    pigoo3's Avatar
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    "OP"...you have to remember most of this "problem" is with Fed Ex...NOT Apple.

    Once Apple ships the package...they can't control what Fed Ex does with it.

    And to give some support to Fed Ex...they deliver millions & millions of packages. And occasionally a package will get "lost"...nobody's perfect!

    Unfortunately...in this case, it happens to be your computer...but don't blame Apple!!!

    - Nick
    - Too many "beachballs", read this: Beachballs
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  15. #15

    deathcloud's Avatar
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    That sucks... I actually had a terrific time with shipping via fed ex. Apple estimated June 26th and it came actually June 22nd! It came EARLY! WTF? When does that happen? I was so excited.

    Sorry to ruin ur parade with my story haha. But sometimes you win, sometimes you don't. I would call fedex like some of the others stated. And again you blaming apple would be like me selling you a baseball card and shipping it postal service, then it getting lost, and then you blaming me for it. Clearly it wasn't my fault but the postal services fault. So again, dont blame apple its out of their hands. Unless of course it didn't even leave the Apple warehouse.

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