Uninstall/reinstall

carrielkoch · carrielkoch #1 (**permalink**)

06-18-2009, 04:27 PM

I am trying to install my Adobe CS4 package on my Macbook, and I got as far as the second cd when it closed out the setup process. So I tried to drag all Adobe apps to trash and reinstall, but I keep getting an error when I put the first cd in and attempt again.

I installed it on my iMac a few months ago with no problems at all.

Any thoughts/advice? (Thanks in advance!)

This is the error message:
"Critical errors were found in setup for Adobe Creative Suite 4 Design Premium:

undefined
The installer database is invalid: please re-install the product from the original media"

carrielkoch · carrielkoch #2 (**permalink**)

06-18-2009, 04:52 PM

I also tried he Adobe Installers in the Utilities to uninstall, and the same error pops up again. Ugh!

vansmith · vansmith #3 (**permalink**)

06-18-2009, 05:48 PM

Try this script from Adobe to clean up your botched uninstallation.

carrielkoch · carrielkoch #4 (**permalink**)

06-18-2009, 07:05 PM

I guess my biggest problem is that it won't uninstall the program in the first place. :-/ I tried to run that script, but without it uninstalled it won't help me.

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carrielkoch #1 (permalink)
Member Since: Jun 18, 2009 Posts: 5	06-18-2009, 04:27 PM I am trying to install my Adobe CS4 package on my Macbook, and I got as far as the second cd when it closed out the setup process. So I tried to drag all Adobe apps to trash and reinstall, but I keep getting an error when I put the first cd in and attempt again. I installed it on my iMac a few months ago with no problems at all. Any thoughts/advice? (Thanks in advance!) This is the error message: "Critical errors were found in setup for Adobe Creative Suite 4 Design Premium: undefined The installer database is invalid: please re-install the product from the original media"
	QUOTE Thanks

carrielkoch #2 (permalink)
Member Since: Jun 18, 2009 Posts: 5	06-18-2009, 04:52 PM I also tried he Adobe Installers in the Utilities to uninstall, and the same error pops up again. Ugh!
	QUOTE Thanks

carrielkoch #4 (permalink)
Member Since: Jun 18, 2009 Posts: 5	06-18-2009, 07:05 PM I guess my biggest problem is that it won't uninstall the program in the first place. :-/ I tried to run that script, but without it uninstalled it won't help me.
	QUOTE Thanks

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