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  1. #1

    revel's Avatar
    Member Since
    Jan 19, 2009
    Location
    USA
    Posts
    31
    Specs:
    Black Macbook, 2GHz Core 2 Duo, 2GB RAM, 120GB HDD
    Transferring Applecare without Documentation?
    I bought my white Macbook from someone locally a few months ago. It's been wonderful.

    By searching the serial number, I became aware that it came with Applecare until 2010.

    Hypothetically, if I had a problem with it and needed to take in to be fixed at an Apple Store, would I still get serviced knowing the Macbook has Applecare? Or would I be turned away because I did not have documentation on it?

    I have read differing reports about this. Would it really just depend on the rep at the store?

    I am not aware on how to contact her again as she was moving and needed the money. Am I out of luck because I don't have anything written?
    Proud Macbook owner.
    I revel in it.

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,001
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Do you have a bill of sale from the owner? Without some written documentation of the sale I don't believe you can get the Apple Care transferred to your name. If you can contact the original owner somehow, have her give you a bill of sale and then transfer the Apple Care to yourself.

    The customer service reps at Apple and the reps at the Apple store are reluctant to honor a warranty or Apple Care other than the original owner unless it's been transferred. The reason is obvious; the machine could be stolen.

    Regards.

  3. #3

    revel's Avatar
    Member Since
    Jan 19, 2009
    Location
    USA
    Posts
    31
    Specs:
    Black Macbook, 2GHz Core 2 Duo, 2GB RAM, 120GB HDD
    Very true. There may be a way to contact her as I do have her name (she had software registered to her as well which I didn't keep.)

    Hm. Well I wish I had thought about getting a written receipt.

    Thank you.
    Proud Macbook owner.
    I revel in it.

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