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  1. #1


    Member Since
    Aug 22, 2008
    Posts
    181
    Poor Customer Service at Cherry Hill Mall Apple Store
    Ok, a little over a month ago I inquired about the shape of the new keyboard that came with my new Imac. See it here

    I discovered that the keyboard came defected. I called Apple and they gave me two options, they can mail me a brand new one or I can take it to any Apple retail and receive a new one in exchange for the defected one. I opt to do the latter.

    So today, I reserved to be seen by a genius and I tell you, the guy must of thought I was stupid or something. First, the guy manually twists the keyboard into its rightful shape as a solution to the problem. I told the guy that that was unacceptable and that I was here to get a new keyboard in exchange for the defected one. Secondly, he tells me that they don't have any in stock and that I had to order one ( I could of done that through the phone). I told him that that was also unacceptable based on the information I was told over the phone. After all of that, he finally gives me a new keyboard.

    What did he think I was, illiterate??

  2. #2

    Eric559's Avatar
    Member Since
    Jul 18, 2007
    Location
    Central California
    Posts
    3,185
    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.

  3. #3


    Member Since
    Aug 22, 2008
    Posts
    181
    Thanks...just did.

  4. #4

    Eric559's Avatar
    Member Since
    Jul 18, 2007
    Location
    Central California
    Posts
    3,185
    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    Quote Originally Posted by Macswitcha View Post
    Thanks...just did.
    Great

    Maybe they will send your a coupon like Carl's Jr does.

  5. #5


    Member Since
    Sep 08, 2008
    Posts
    27
    Specs:
    24" iMac 3.06 ghz 4gb Ram 1tb, Ipod Touch 1g, iPhone 3G, iBook G4 1.2ghz 1.25 GB
    I guess everyone tends to have bad days, especially retail workers. It's not an excuse but just because it is an Apple store doesn't make them immune to being cranky.

  6. #6

    CrimsonRequiem's Avatar
    Member Since
    Jul 24, 2008
    Posts
    6,004
    Specs:
    MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB
    I like how he lied to your face and then gave you the new keyboard.

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