HP Printer problems

dabears34 · dabears34 #1 (**permalink**)

10-06-2008, 03:04 PM

Hi all!
Ive had a really easy transition to Mac except for this little problem with my HP Photosmart C4385 printer I got from Apple. It was almost free because of the student deal when you buy a Mac. I used the install disk which didn't work and directed me to their website to download a driver. I ran the driver and it still didn't work. I will get almost completely done with the installation and it will say "Cannot find device"

. I have messed around with this for a couple of weeks and cant get anything to work. Just wondering if there is a way i can manually set up the printer, or if anyone has had a similar experience and worked through it.
thanks for putting up with my rambling

lifeafter2am · lifeafter2am #2 (**permalink**)

10-06-2008, 03:05 PM

Have you tried going into System Preferences -> Print and Fax and clicking on the little + sign and adding it that way.

dabears34 · dabears34 #3 (**permalink**)

10-06-2008, 03:08 PM

Yes I have, it cant find the printer, Is it possible its just a lemmon?

dabears34 · dabears34 #4 (**permalink**)

10-06-2008, 03:12 PM

Also is this the kind of thing I could call Apple Care for? I just figured since they sold it they might have some knowledge of the product.

lifeafter2am · lifeafter2am #5 (**permalink**)

10-06-2008, 03:13 PM

Yeah, it couldn't hurt to. I would probably at this point.

dabears34 · dabears34 #6 (**permalink**)

10-06-2008, 03:45 PM

Just got off the phone with apple care and they said it was probably a bad printer. So im going to take it into the apple store and they should replace it. Thanks for your help!

lifeafter2am · lifeafter2am #7 (**permalink**)

10-06-2008, 03:56 PM

Quote:

Originally Posted by dabears34

Just got off the phone with apple care and they said it was probably a bad printer. So im going to take it into the apple store and they should replace it. Thanks for your help!

No problem!

Hopefully that resolves it then. Check back in and let us know if that fixes it.

yoga_gal · yoga_gal #8 (**permalink**)

11-09-2008, 10:57 AM

dabears34 - I've had the exact same problem! Exactly - it sounds like. So, did Apple take it back? I just tried to return it online, and it said we were past the 21 day return period by ONE DAY. And of course, it took us 2 weeks to get the dang package from FedEx. So I'm waiting for Apple Customer Support to open this morning, and they'd better take it back, gosh darn it!!

But if you get a chance - please confirm if they admitted it's a lemon of a printer. Thx.

lifeafter2am #2 (permalink)
Member Since: Aug 25, 2006 Location: Central Florida Posts: 1,395 Mac Specs: MacBook Pro Unibody	10-06-2008, 03:05 PM Have you tried going into System Preferences -> Print and Fax and clicking on the little + sign and adding it that way. masakatsu agatsu @lifeafter2am
	QUOTE Thanks

lifeafter2am #5 (permalink)
Member Since: Aug 25, 2006 Location: Central Florida Posts: 1,395 Mac Specs: MacBook Pro Unibody	10-06-2008, 03:13 PM Yeah, it couldn't hurt to. I would probably at this point. masakatsu agatsu @lifeafter2am
	QUOTE Thanks

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dabears34 #1 (permalink)
Member Since: Jul 17, 2008 Location: Columbus, OH Posts: 410 Mac Specs: Macbook 2.4 GHZ, 2G Ram, 160 GB HD\| iPhone 4	10-06-2008, 03:04 PM Hi all! Ive had a really easy transition to Mac except for this little problem with my HP Photosmart C4385 printer I got from Apple. It was almost free because of the student deal when you buy a Mac. I used the install disk which didn't work and directed me to their website to download a driver. I ran the driver and it still didn't work. I will get almost completely done with the installation and it will say "Cannot find device" . I have messed around with this for a couple of weeks and cant get anything to work. Just wondering if there is a way i can manually set up the printer, or if anyone has had a similar experience and worked through it. thanks for putting up with my rambling
	QUOTE Thanks

dabears34 #4 (permalink)
Member Since: Jul 17, 2008 Location: Columbus, OH Posts: 410 Mac Specs: Macbook 2.4 GHZ, 2G Ram, 160 GB HD\| iPhone 4	10-06-2008, 03:12 PM Also is this the kind of thing I could call Apple Care for? I just figured since they sold it they might have some knowledge of the product.
	QUOTE Thanks

dabears34 #6 (permalink)
Member Since: Jul 17, 2008 Location: Columbus, OH Posts: 410 Mac Specs: Macbook 2.4 GHZ, 2G Ram, 160 GB HD\| iPhone 4	10-06-2008, 03:45 PM Just got off the phone with apple care and they said it was probably a bad printer. So im going to take it into the apple store and they should replace it. Thanks for your help!
	QUOTE Thanks

yoga_gal #8 (permalink)
Member Since: Nov 09, 2008 Location: Ohio Posts: 1 Mac Specs: iMac, MacBook	11-09-2008, 10:57 AM dabears34 - I've had the exact same problem! Exactly - it sounds like. So, did Apple take it back? I just tried to return it online, and it said we were past the 21 day return period by ONE DAY. And of course, it took us 2 weeks to get the dang package from FedEx. So I'm waiting for Apple Customer Support to open this morning, and they'd better take it back, gosh darn it!! But if you get a chance - please confirm if they admitted it's a lemon of a printer. Thx.
	QUOTE Thanks

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