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  1. #1


    Member Since
    Sep 19, 2008
    Posts
    5
    Super stressed..
    I have just purchased my first Mac and i am having problem after problem with no one right now able to help me!

    My issue is this.

    I have had to install a new router and i want to download AOL. I have so far installed the NETGEAR router...but..when trying to download AOL its telling me that the modem isn't found.

    I've contacted netgear who say the router is obviously working fine, so its not their problem. I have called AOL and they won't help me because i have installed a new router on a mac, both of which they don't know anything about and my last port of call is here....

    Any ideas?

  2. #2


    Member Since
    Jan 02, 2008
    Posts
    2
    Hello,

    Are you trying to use a router with dial up internet?

  3. #3


    Member Since
    Sep 19, 2008
    Posts
    5
    I have broadband.

  4. #4

    skaheadpunk's Avatar
    Member Since
    Jan 12, 2008
    Location
    Leicester, England
    Posts
    1,760
    Specs:
    MacBook, iPod Classic, 8GB 3G iPhone, Time Capsule
    You have AOL broadband?

    Was it set up with your Mac before you got the router? What exactly is the whole set up you've got going?

  5. #5


    Member Since
    Sep 19, 2008
    Posts
    5
    I am TRYING to install AOL broadband with the CD, but its just not happening. Also i have downloaded Mozilla and it keeps disappearing from the desktop when i shut down. Why would this be?

  6. #6

    skaheadpunk's Avatar
    Member Since
    Jan 12, 2008
    Location
    Leicester, England
    Posts
    1,760
    Specs:
    MacBook, iPod Classic, 8GB 3G iPhone, Time Capsule
    Have you actually installed Mozilla (ie, copied it to your Applications folder)?

    Right, so you stick the AOL disk in and what happens?

  7. #7


    Member Since
    Sep 19, 2008
    Posts
    5
    It says the modem cannot be found.

    How to i transfer mozilla to the applications file?

  8. #8

    Eric5964's Avatar
    Member Since
    Aug 31, 2008
    Location
    Michigan
    Posts
    12
    Specs:
    iMac, MacBook, IPad 2 , IPhone 4
    Do you have a firewall on?
    Every time that I have had a problem with a router or modem, I turn the firewall off...get it going...then turn the firewall back on...

    EricE

  9. #9

    Tarek's Avatar
    Member Since
    Sep 18, 2008
    Location
    Cairo, Egypt
    Posts
    804
    Specs:
    15" MacBook Pro 2.4 GHz Intel Core i5
    Quote Originally Posted by sarahc View Post
    It says the modem cannot be found.

    How to i transfer mozilla to the applications file?
    Every time you sir download a program, some kind of a disk appears on your desktop. All you should do is open that disk, of course you will see the Icon and name of the program you downloaded so you can double click and open it, instead just drag it into the 'Applications' folder if it's in the same window. You can also just single click the Icon of the program you downloaded 'inside the disk', copy it and paste it in the Applications folder.

    Keyboard shortcuts:

    Copy is command + C

    Paste is command + V

    Just gave you the above tips since you are a new Macintosh user, just like myself.

    There is a keyboard shortcut to open the Applications folder, but I guess the easier way for new users is to open 'Macintosh HD' on the desktop, then double click the Applications folder. :]

  10. #10


    Member Since
    Apr 07, 2008
    Posts
    187
    It is not very clear what you are trying to achieve here. I'd suggest that you let Firefox out of the topic and let's focus on the AOL ...

    What do you mean by "install AOL" ? It looks like your internet connection is already set up, so what do you exactly need AOL for ?

    Tex

  11. #11

    eric's Avatar
    Member Since
    Nov 04, 2006
    Location
    twin cities, mn, usa
    Posts
    8,708
    also, who is your internet service provider, is it actually aol or are you piggybacking aol on someone else (like comcast or att)?
    Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
    ["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]

  12. #12

    louishen's Avatar
    Member Since
    Oct 22, 2007
    Location
    London
    Posts
    8,968
    Specs:
    Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver
    Sounds like she has previously used a broadband modem, and her settings need to change away from a modem and towards the router

    Unfortunately I cannot help, since I dont have a router.


    Does this help? http://help.aol.co.uk/configure-your...09041909990001

  13. #13


    Member Since
    May 27, 2006
    Location
    Concord, NC
    Posts
    445
    Specs:
    Macbook Pro 17" 2.6GHz 4GB RAM
    I agree with louishen- your settings are likely set for dial-up.

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