New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

/cry white screen of death!!!


Post Reply New Thread Subscribe

 
Thread Tools
skedar

 
Member Since: Dec 25, 2007
Posts: 32
skedar is on a distinguished road

skedar is offline
yesterday my macbook crashed completely while playing WoW so i had to force shutdown as force quit wouldnt show up. now when i boot up it does the "bong" sound then just stays white and does not show the cursor.

i have tried having the OSX install disk 1 and 2 and leopard disk in and holding down "c".
I also tried holding the "option" key down during start up and all that did was give me the cursor but still the white screen.

i was going to call the support line but then realised that costs money
can anyone help me please.
QUOTE Thanks
Hit

 
Member Since: Jul 04, 2008
Posts: 136
Hit is an unknown at this point
Mac Specs: Macbook 2.4Ghz

Hit is offline
The only thing I could think of is take it to an Apple store
QUOTE Thanks
skedar

 
Member Since: Dec 25, 2007
Posts: 32
skedar is on a distinguished road

skedar is offline
how long does the warranty last cos i know that the phone service costs money after about 2 months. and anyway i have 2 apple stores near me .
One in Manchester (UK), and one in the Trafford Centre (UK)
QUOTE Thanks
dadsgravy

 
dadsgravy's Avatar
 
Member Since: Jul 19, 2006
Location: Astoria, Or
Posts: 266
dadsgravy has a spectacular aura about
Mac Specs: MacBook,2Ghz CD,1.5GBRAM,100GBHD,SL.PowerbookG4 12"1Ghz,768MbRAM,40GBHD,Leopard.imac G3 400Mhz,10.4

dadsgravy is offline
You have 90 days of phone support and a one year hardware warranty.

Sounds like your hard drive to me. Just replaced mine after it did the same thing. Wasn't playing wow though. Crashed right in the middle of sending an email about pork chops.

Never did have those pork chops.
QUOTE Thanks
jroller

 
Member Since: Jul 26, 2008
Posts: 87
jroller is on a distinguished road

jroller is offline
Quote:
Originally Posted by dadsgravy View Post
You have 90 days of phone support and a one year hardware warranty.

Sounds like your hard drive to me. Just replaced mine after it did the same thing. Wasn't playing wow though. Crashed right in the middle of sending an email about pork chops.

Never did have those pork chops.
If you are in your one-year warranty period, this sounds like a great time to go ahead and invest in the AppleCare extended warranty. It is a requirement for all laptops, in my opinion.

There are a couple of things you might try. You've already tried the boot disk. Have you tried running fsck (file system check) on boot? There is an explanation of it on the Fix My Mac link in my signature, if you haven't. (A good thing to know how to do anyway.)

If you have (or know anyone who has) DiskWarrior, it would be my next recommendation and is also a great resource to have in your library (but it's not free...).

Try fsck and let us know if that works.

My Macs: MacbookPro, MacPro, Lab of 30 various Macs
My Sites:Apple-inspired Tees ~ iSwitched ~ Fix My Mac~ Apple Buyer's Guide
QUOTE Thanks
scottyc

 
Member Since: Jul 25, 2008
Posts: 30
scottyc is on a distinguished road

scottyc is offline
If it does happen to be your hard drive and you are no longer under warranty, I know you can purchase a new hard drive (upgraded) fairly inexpensively. I know this because I have been shopping around with intentions of upgrading. And you'll definitely save yourself some money if you can do it yourself. There are plenty of fully illustrated install guides on the web.
QUOTE Thanks
Discerptor

 
Discerptor's Avatar
 
Member Since: Aug 02, 2005
Posts: 1,229
Discerptor is a name known to allDiscerptor is a name known to allDiscerptor is a name known to allDiscerptor is a name known to allDiscerptor is a name known to allDiscerptor is a name known to allDiscerptor is a name known to all
Mac Specs: 2.6GHz Core i7 15" MacBook Pro - 8GB DDR3 SDRAM - 750GB 7200 RPM HDD - GeForce 650M GT 1GB VRAM

Discerptor is offline
Have you tried booting into safe mode by holding down "Shift" as you turn on the computer? Alternatively, I'd try resetting the PRAM by holding Cmd+Option+P+R as the computer starts up (and keeping the buttons held until the second time you hear the startup bong), or resetting the SMC by completely unplugging your computer from everything, shutting it off and taking out the battery for 30 seconds, then holding the power button for five seconds before putting the battery/power plug back in and turning it on again.
QUOTE Thanks

Post Reply New Thread Subscribe


« "Mail feature" in macbook | the funkship has landed, baby »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
HELP!! White line across the screen! terpfan Apple Notebooks 3 07-04-2011 06:19 PM
What are some of your favorite song lyrics? D3v1L80Y Schweb's Lounge 69 08-26-2009 02:34 AM
Grey screen of death? mapexvenus OS X - Operating System 8 10-23-2007 06:33 AM
screen of death theearofvangogh Apple Notebooks 4 06-25-2007 03:48 AM
G5 screen of death...in 7 languages thekwiat Apple Desktops 1 09-25-2003 03:26 PM

All times are GMT -4. The time now is 11:49 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?