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  1. #1


    Member Since
    Dec 25, 2007
    Posts
    32
    Unhappy /cry white screen of death!!!
    yesterday my macbook crashed completely while playing WoW so i had to force shutdown as force quit wouldnt show up. now when i boot up it does the "bong" sound then just stays white and does not show the cursor.

    i have tried having the OSX install disk 1 and 2 and leopard disk in and holding down "c".
    I also tried holding the "option" key down during start up and all that did was give me the cursor but still the white screen.

    i was going to call the support line but then realised that costs money
    can anyone help me please.

  2. #2


    Member Since
    Jul 04, 2008
    Posts
    136
    Specs:
    Macbook 2.4Ghz
    The only thing I could think of is take it to an Apple store

  3. #3


    Member Since
    Dec 25, 2007
    Posts
    32
    how long does the warranty last cos i know that the phone service costs money after about 2 months. and anyway i have 2 apple stores near me .
    One in Manchester (UK), and one in the Trafford Centre (UK)

  4. #4

    dadsgravy's Avatar
    Member Since
    Jul 19, 2006
    Location
    Astoria, Or
    Posts
    266
    Specs:
    MacBook,2Ghz CD,1.5GBRAM,100GBHD,SL.PowerbookG4 12"1Ghz,768MbRAM,40GBHD,Leopard.imac G3 400Mhz,10.4
    You have 90 days of phone support and a one year hardware warranty.

    Sounds like your hard drive to me. Just replaced mine after it did the same thing. Wasn't playing wow though. Crashed right in the middle of sending an email about pork chops.

    Never did have those pork chops.

  5. #5


    Member Since
    Jul 26, 2008
    Posts
    87
    Quote Originally Posted by dadsgravy View Post
    You have 90 days of phone support and a one year hardware warranty.

    Sounds like your hard drive to me. Just replaced mine after it did the same thing. Wasn't playing wow though. Crashed right in the middle of sending an email about pork chops.

    Never did have those pork chops.
    If you are in your one-year warranty period, this sounds like a great time to go ahead and invest in the AppleCare extended warranty. It is a requirement for all laptops, in my opinion.

    There are a couple of things you might try. You've already tried the boot disk. Have you tried running fsck (file system check) on boot? There is an explanation of it on the Fix My Mac link in my signature, if you haven't. (A good thing to know how to do anyway.)

    If you have (or know anyone who has) DiskWarrior, it would be my next recommendation and is also a great resource to have in your library (but it's not free...).

    Try fsck and let us know if that works.
    My Macs: MacbookPro, MacPro, Lab of 30 various Macs
    My Sites:Apple-inspired Tees ~ iSwitched ~ Fix My Mac~ Apple Buyer's Guide

  6. #6


    Member Since
    Jul 25, 2008
    Posts
    30
    If it does happen to be your hard drive and you are no longer under warranty, I know you can purchase a new hard drive (upgraded) fairly inexpensively. I know this because I have been shopping around with intentions of upgrading. And you'll definitely save yourself some money if you can do it yourself. There are plenty of fully illustrated install guides on the web.

  7. #7

    Discerptor's Avatar
    Member Since
    Aug 02, 2005
    Posts
    1,229
    Specs:
    2.6GHz Core i7 15" MacBook Pro - 8GB DDR3 SDRAM - 750GB 7200 RPM HDD - GeForce 650M GT 1GB VRAM
    Have you tried booting into safe mode by holding down "Shift" as you turn on the computer? Alternatively, I'd try resetting the PRAM by holding Cmd+Option+P+R as the computer starts up (and keeping the buttons held until the second time you hear the startup bong), or resetting the SMC by completely unplugging your computer from everything, shutting it off and taking out the battery for 30 seconds, then holding the power button for five seconds before putting the battery/power plug back in and turning it on again.

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