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Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

A simple question...


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iPetar

 
Member Since: Apr 22, 2008
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Suppose you take your brand-new iMac to a maintenance store because it appears you have a "glitch", or whatever. And suppose your iMac is in a perfect condition -- not a scratch. So, after a certain period of time, let's say you come back to pick up your fixed, "glitch-free" computer. But then, you notice that the maintenance workers have been kinda sloppy. Suppose, they've been so sloppy and reckless that they damaged the back of the iMac plastic covering and scratched the gentle aluminum casing on top with their tools or due to miss handling. What kind of reaction to that, YOU think would be appropriate? Would I have the right to ask for a new computer from the store?

What is your opinion?

Thank you.

iAm!
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S.SubZero

 
Member Since: Mar 24, 2008
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They should be liable to repair anything they damaged. New computer might be overkill, but it may be easier for them in the long run. Was it an Apple Store?
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iPetar

 
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Quote:
Originally Posted by S.SubZero View Post
They should be liable to repair anything they damaged. New computer might be overkill, but it may be easier for them in the long run. Was it an Apple Store?
No, it was a local store that sells Apple computers with a licence.

iAm!
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getuptogetdown

 
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If it was really this bad I would call them before holding onto it for too long and let them know you aren't happy and want a replacement.

Loving my MBP more and more everyday
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harryb2448

 
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Do as suggested immediately. The longer you leave it the bigger the denial they will go into.
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totalpardo
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and, if at all possible, stick with apple direct in the future.
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Likugha

 
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I would take it back to the store immediately, ask for the manager first off then politely tell him to fix my "expletive" computer now
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