New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Switcher Hangout The place for switchers to discuss their new machines, and how to work with OS X. General support can be had here for newbie stuff, like "How do I restart my new iMac?" :)

Questions about Apple Protection Plan


Post Reply New Thread Subscribe

 
Thread Tools
edokid

 
Member Since: Aug 28, 2004
Posts: 231
edokid is on a distinguished road

edokid is offline
Hey, just a question for you guys. I have an IBM ThinkPad and normally I'd never purchase an extended warranty but I did for it and now I'd never buy a laptop without it. I had trouble with my HDD and battery and got new ones within days. The only thing is at Apple it says you can call phone support, and bring it into a Apple Repair centre if you have problems. With IBM, I'd just call, say "My battery only lasts 15 minutes now instead of 3 hours" and they'd say "Okay we'll mail you a new one just send us the old one back in the box we provide." No questions asked. The Apple site makes it sound like you need to bring it in and have it tested and such. One of the things I liked about the IBM plan is being able to get problems fixed with no questions asked. Is this how it works with Apple? Because if you need to bring it into a repair centre and leave it up to their judgement then I'd probably not get it. I realize after a year or so batteries degrade but that's why IBM suggests their warranty so you can get a new one. Just don't want to run into hassles since its not cheap! Thanks!
QUOTE Thanks
VastDeathmaster
Guest
 
Posts: n/a

Though I am sure others will say that Apple Care is "the bestest" (someone once said they drop kicked their iPod across the room and it was covered under Applecare. Yet I have yet to experience any good coming from AC. My view is that you have got to have proof that you got a lemon computer or other Apple product before they will repair or replace it under extended warranty. If they can find that the problem is user error, they will not cover it.

It sounds like IBM has a nice deal and recently Dell has come up with a nice warranty too. But when I got my eMac, I didn't get the extended warranty because of the bad service I have had with Apple Care. (my 2 cents)
QUOTE Thanks
edokid

 
Member Since: Aug 28, 2004
Posts: 231
edokid is on a distinguished road

edokid is offline
Okay thanks for the tip. Yeah with IBM I'd call and be like "My computer keeps freezing and the hard drive makes a clicking noise when it does." And the guy was like, "When a HDD makes noise its defective we'll send you a new one." If it's not that easy with Apple then I'll probably save my $364 lol.
QUOTE Thanks
trpnmonkey41

 
Member Since: Jul 22, 2003
Location: Hamilton College
Posts: 7,003
trpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to behold
Mac Specs: 20" iMac C2D 2.16ghz, 13" MacBook 2.0ghz, 60gb iPod vid, 1gb nano

trpnmonkey41 is offline
If you are getting a PowerBook or iBook I highly recommend the AppleCare. If something goes wrong after the year you are pretty much screwed because it is tough to do personal repairs on them. I bought the AppleCare and it has saved me over 600 in repair costs that I would have had if I didn't buy the service. I had the battery latch jam on me. Went to my local AppleStore since they know me pretty well there and they sent it in with the order. they said 1-2 weeks to get it back. 3 days later the apple store calls and say that they have it in the store if I want to come pick it up and make sure its all good (I chose this option instead of sending it to my house). Went to the store and they completely replaced the casing on it (which is nice considering there were a couple dings and marks). Without applecare it would have cost 420 dollars to repair it. The other service issue was with a faulty combo drive which they were able to fix in the store and give it back to me 1 hour later.

Don't forget to use the new User Reputation System
QUOTE Thanks
edokid

 
Member Since: Aug 28, 2004
Posts: 231
edokid is on a distinguished road

edokid is offline
Another quick question. Can you purchase AppleCare any time? Like they offer it on their site as a separate product and so it would make sense to me that after a year when the 1 year warranty is up I could add it on. Just because it's making the powerbook a little steep right now to add that expense on immediately. Thanks!
QUOTE Thanks
rman

 
rman's Avatar
 
Member Since: Dec 24, 2002
Location: Los Angeles, California
Posts: 12,591
rman has much to be proud ofrman has much to be proud ofrman has much to be proud ofrman has much to be proud ofrman has much to be proud ofrman has much to be proud ofrman has much to be proud ofrman has much to be proud ofrman has much to be proud ofrman has much to be proud of
Mac Specs: 2 x 3.0GHz Quad-Core, 6GB OS X 10.6.8 | 15in MacBook Pro 2.2GHz OS X 10.6.8 | 64GB iPad 2 WiFi

rman is offline
Leemoreau, you would have to buy Apple Care before the 1 year warranty is up.

Life isn't about waiting for the storm to pass, It's about learning to dance in the rain!
QUOTE Thanks
Murlyn

 
Murlyn's Avatar
 
Member Since: Jun 11, 2003
Location: Mount Vernon, WA
Posts: 4,909
Murlyn is a name known to allMurlyn is a name known to allMurlyn is a name known to allMurlyn is a name known to allMurlyn is a name known to allMurlyn is a name known to allMurlyn is a name known to all
Mac Specs: MacBook Pro 2.6 GHz Core 2 Duo 4GB RAM OS 10.5.2

Murlyn is offline
So any time during that year you can purchase it.. so yeah go ahead and buy later
QUOTE Thanks

Post Reply New Thread Subscribe


« outlook and applemail | downloading »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
[How To] Macintosh Keyboard Short Cuts hype.it Switcher Hangout 25 06-09-2009 09:53 PM
Dvorak: Apple to go Intel within 18 Months schweb Apple Rumors and Reports 48 04-03-2005 06:04 PM
Apple care plan cefurod Apple Notebooks 0 06-23-2004 04:11 AM
Apple CFO Speaks about current,future finances schweb Apple Rumors and Reports 2 04-17-2003 03:38 PM
Apple Says R&D Key to Gaining Marketshare schweb Apple Rumors and Reports 0 03-10-2003 11:06 PM

All times are GMT -4. The time now is 02:45 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?