Southampton Apple Store (VERY POOR)

chrisiw · chrisiw #1 (**permalink**)

01-14-2008, 09:16 AM

Hi Guys
If any of you guys have ever tried to contact the Apple Store Southampton UK by telephone, did you give up in the end as they just do not bother to answer, this is not what I call good service, in the end I contacted the Kingston store, where service is first class. This is not the first time I have had problem with getting an answer from the Southampton Store and its about time it was sorted out.

Chris

MacHeadCase · MacHeadCase #2 (**permalink**)

01-14-2008, 09:24 AM

Find on the Apple.com UK website the feedback form and tell them your experience. That's the best thing you can do.

If Apple needs to look into the quality of customer service over there, it's best they know about it.

chrisiw · chrisiw #3 (**permalink**)

01-14-2008, 10:02 AM

Quote:

Originally Posted by MacHeadCase

Find on the Apple.com UK website the feedback form and tell them your experience. That's the best thing you can do.

If Apple needs to look into the quality of customer service over there, it's best they know about it.

Thanks for the info, I will do that.

chrisiw · chrisiw #4 (**permalink**)

01-16-2008, 11:30 AM

I did report the problem on the website, and have been very impressed with the speed at which that store manager has emailed me wishing to contact me by phone.
Chris

James- · James- #5 (**permalink**)

01-16-2008, 01:10 PM

Ive been to the shop and suprised that they have not got a password on there internet connection! there were about 6 people sitting outside browsing the web!

James- #5 (permalink)
Member Since: Dec 26, 2007 Location: UK Posts: 378 Mac Specs: white Macbook, Ipod nano 1st&3rd gen	01-16-2008, 01:10 PM Ive been to the shop and suprised that they have not got a password on there internet connection! there were about 6 people sitting outside browsing the web! "What you know you know, what you don't ant worth knowing!" Me
	QUOTE Thanks

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Southampton Apple Store (VERY POOR)

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chrisiw #1 (permalink)
Member Since: Mar 06, 2007 Location: Isle of Wight UK Posts: 252 Mac Specs: iMac, iPad, MacBook Pro.	01-14-2008, 09:16 AM Hi Guys If any of you guys have ever tried to contact the Apple Store Southampton UK by telephone, did you give up in the end as they just do not bother to answer, this is not what I call good service, in the end I contacted the Kingston store, where service is first class. This is not the first time I have had problem with getting an answer from the Southampton Store and its about time it was sorted out. Chris
	QUOTE Thanks

MacHeadCase #2 (permalink)
Guest Posts: n/a	01-14-2008, 09:24 AM Find on the Apple.com UK website the feedback form and tell them your experience. That's the best thing you can do. If Apple needs to look into the quality of customer service over there, it's best they know about it.
	QUOTE Thanks

chrisiw #4 (permalink)
Member Since: Mar 06, 2007 Location: Isle of Wight UK Posts: 252 Mac Specs: iMac, iPad, MacBook Pro.	01-16-2008, 11:30 AM I did report the problem on the website, and have been very impressed with the speed at which that store manager has emailed me wishing to contact me by phone. Chris
	QUOTE Thanks

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