New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus ē Advice and insight from world-class Apple enthusiasts ē Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Schweb's Lounge Forum for general conversation, chit chat, or most topics that don't fit in another forum.

An Unhappy Open Letter To Apple


Post Reply New Thread Subscribe

 
Thread Tools
Fnuffnert

 
Member Since: Nov 16, 2013
Posts: 1
Fnuffnert is on a distinguished road

Fnuffnert is offline
Since Apple wonít let me publish this letter on their forums (It was thrown out of their user forums) Iíll take my chances in publishing it here instead.

My only aim is for someone senior enough at Apple to read it and take action.
Letís see what happens. Feel free to hop on the bus and turn this ship around.


__________________________________________________ ______



Dear Apple.
I wish to express my great discomfort with your exclusion of USB/Bluetooth sync between Maverick and iOS7. To my astonishment I have abruptly realized that the company I've trusted to bring me better things in life, have taken a turn for the worse, forcing its users to use iCloud even if they don't want to.

I've been an Apple client since 1987 and have through my companies and advocacy to family, friends and associates generated millions upon millions of revenue for Apple. Seriously. Through the years my enterprises have been responsible for thousands of computers, printers, (you had those in the past), screens, laptops, iPhones, iPods, iPads, etc, etc...* It's through customers like me that Apple even survived the late 90's when your products where anything but best in class, yet the prices were way up there... We did stay loyal thou because we so much loved the basic concept of placing the user in the front seat which is what Apple technology has always doneÖ

But now... Iím worried. The user in the front seat seems to have been abandoned. Not because iCloud isnít great technology - it is!. But because this is not a technical issue, it's a philosophical and moral one. As such it relates to fundamental values in me as a human.
If it was only about a change of GUI or a change in my behaviour as a computer user, Iíd be happy to comply. I have in the past, and once getting used to how Apple thinks things should be handled, I've adapted and been OK.
But this is not a change of behaviour it's a change of values and that's where I, and many with me, draw the line.
The idea of every single person that I know and every single appointment in my calendar being sent to a data center before returning to my cell phone is just not acceptable. If I trusted governments (and that goes for ALL governments - not just the US) Iíd be happy to go along with transparent data. But so far, in the past 100 years, democratically elected governments are responsible for about 50 million more innocent deaths than any organised crime or terrorist network is, so I choose to be somewhat selective about who I share my personal data with.

I don't trust cloud services, period. Especially not in times where major IT players are under suspicion of supplying personal data to government agencies.

What you have forced upon us users is inconvenience and workflows many of us donít trust.
Yes I should have read the Terms of Use and Update Notes before upgrading to Maverick. But for nearly 30 years (!) Iíve had no reason to doubt Appleís integrity so Iíve simply trusted downloads without reading the fine print - never again!

Your reasons elude me. Big Data mining? Government agency complianceÖ why?
Others who don't mind can surely have it, but don't force me to use it against beliefs and values that are at the core of how I define myself and my freedom of choice! I will sacrifice convenience and ease of use for integrity any day of the week and to many of your most faithful client THIS IS an integrity issue.

If there isn't a fix, giving me, the user, back the power to choose for myself how and when I wish to synchronise my sensitive, personal data (calendar and contacts), then my journey with OSX will come to an end or Iíll start using smartphones from other users. There are alternatives out there and I will change my behaviour, adapt and even learn to live with lesser designs if necessary.
I'm giving until new year for Apple to bring back my freedom of choice before I start looking into other options.
*
Respectfully but disturbed and not very happy!
/Fnuffnert
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,478
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is online now
If you had wanted someone senior enough at Apple to see your letter, why then didn't you direct it via email instead to their customer service or to Apple corporate headquarters?

I moved your open letter here to this forum where we post off topic subjects. I doubt seriously anyone senior at Apple monitors our forums, but I guess there's always that off chance.
QUOTE Thanks
pigoo3

 
pigoo3's Avatar
 
Member Since: May 20, 2008
Location: U.S.
Posts: 26,606
pigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond repute
Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

pigoo3 is offline
Quote:
Originally Posted by Fnuffnert View Post
I wish to express my great discomfort with your exclusion of USB/Bluetooth sync between Maverick and iOS7.
Seems like you've been a relatively happy Apple customer since 1987. Why would you seemingly ignore 26 years of satisfied ownership...just because one thing that you would like Mavericks to do...isn't working for you.

Don't you think that you're over-reacting just a little bit??

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
QUOTE Thanks
bobtomay

 
bobtomay's Avatar
 
Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 25,017
bobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond repute
Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

bobtomay is offline
I don't believe it's over-reacting. Not even a little bit.

There are a lot of people that don't want everything they do, everyone they know, every place they travel, what music they listen to, movies they watch, books they read, what types of things they purchase to be available to just anyone that has access to some server out there some where.

I have to ask, what does 26 years of satisfied ownership matter when an operating system removes any way for you to sync your own personal information from one device to another without putting it out there on some server out in the wild blue where people you don't know, have never met, will never meet have access to it?

I want to know, why can't I sync my address book contact info from my own computer to my own phone without giving all that info to someone else?

And I don't care that it was a non-standard protocol that allowed me to do it in the past - I only want to do it now - without giving my private info and the private info of the people I know to 3rd parties. What right do those 3rd parties have in demanding the only way I can have my contacts on my phone (without having to manually put them all in - talk about going backwards) is by giving someone else that info?

There is no reason that anyone needs to know where I went to dinner 3 weeks ago Tuesday night - unless I give them that info.
There is no reason that info needs to be stored on a server in never never land in order for my gps to work.

I could go on...

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
QUOTE Thanks
vansmith

 
vansmith's Avatar
 
Member Since: Oct 19, 2008
Location: Toronto
Posts: 17,827
vansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond repute
Mac Specs: 2012 13" MBP (2.5 i5, 8GB)

vansmith is offline
Quote:
Originally Posted by Fnuffnert View Post
To my astonishment I have abruptly realized that the company I've trusted to bring me better things in life, have taken a turn for the worse, forcing its users to use iCloud even if they don't want to.
That's your fatal flaw - nothing in iOS forces you to use iCloud (source: I own two iOS devices, neither of which use iCloud).

Quote:
Originally Posted by Fnuffnert View Post
But so far, in the past 100 years, democratically elected governments are responsible for about 50 million more innocent deaths than any organised crime or terrorist network is, so I choose to be somewhat selective about who I share my personal data with.
You must have some really interesting contact info.

Important Links: Community Guidelines : Use the reputation system if you've been helped.
M-F Blog :: Write for the blog
Writing a Quality Post
QUOTE Thanks
cwa107

 
cwa107's Avatar
 
Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,500
cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

cwa107 is offline
I sync my iOS7 iPhone with USB all the time. I didn't realize you could do it with Bluetooth... but I'd say if you're truly paranoid, putting your data out, over the air probably defeats the point.

Am I missing something?

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
QUOTE Thanks
Exodist

 
Exodist's Avatar
 
Member Since: Nov 26, 2012
Location: Agusan del Norte, Philippines
Posts: 680
Exodist is a jewel in the roughExodist is a jewel in the roughExodist is a jewel in the rough
Mac Specs: L2012 Mini, i7 2.6Ghz, 8GB RAM, 256GB SSD + 1TB HDD, dual 23" LED Displays

Exodist is offline
I have to say I am not thrilled about it. People break into "secure" servers and data centers daily. I am not a Cloud fan in the least. Regardless of who's running it. Also not a fan of Facebook, sadly I do use it. Same difference none the less.

But honest question would be, does the datacenter keep the information. Or simply pass the information along to the device(s) connected to the iCloud.

Now regardless if the information is stored on the cloud for any given amount of time. Honestly this is just terribly inefficient data management. In a world where users are charge so much for bandwidth and amount of data downloaded from the net. This could be costly. Many iPhone users who may use this service as well don't have Data contracts and only use their phone for basic apps and phone service. This would force them to have expensive data contracts for something they didn't have to have in the past. Beside, syncing this information via blue tooth in your home saves bandwidth and can be more secure.

Not to mention, those who are traveling may make key notes for a speech on the macbook then want to transfer it to the tablet. If they don't have internet, they can't.. So IMHO this is just bad idea.

There is just to much Cloud and internet requirements for computers these days. I was brought up when the internet was Arpanet and only a few select colleges had access to it. While I was happy to get internet in high school days, I now think the world is to network connected. I hate to see the day when I can't even log into my own computers without internet. There has to be a stoping point.


NEW!! Exodist Photography Video Blog
***If someone helps you, please don't forget to use the reputation system.***
QUOTE Thanks
vansmith

 
vansmith's Avatar
 
Member Since: Oct 19, 2008
Location: Toronto
Posts: 17,827
vansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond repute
Mac Specs: 2012 13" MBP (2.5 i5, 8GB)

vansmith is offline
Quote:
Originally Posted by Exodist View Post
But honest question would be, does the datacenter keep the information. Or simply pass the information along to the device(s) connected to the iCloud.
They have to (here's a discussion of how information is stored on the servers). It would be impossible to service otherwise. Think of it this way - say you push out a new contact on your iPhone but your iPad isn't on. if it's not stored on the server, where would it go? How would the iPad know there is a new contact? If this is possible, I'd love to know how!

Quote:
Originally Posted by Exodist View Post
Honestly this is just terribly inefficient data management. In a world where users are charge so much for bandwidth and amount of data downloaded from the net. This could be costly.
I suppose but it's important to consider what's being synced. First, only new/modified information is synced across devices. Second, much of that contact is low bandwidth. Calendar appointments, contact info, etc. are all text based. One of my larger vCards is only 49KB which would only have to be synced in its entirety once. If you had 1000 contacts with as much details as the one I sized up (two phone numbers, four email addresses, home address and a short note), that would be 49MB of syncing. Once synced (wi-fi perhaps?), you'd have small syncs after that. I imagine calendar appointments would similar in fashion.

Quote:
Originally Posted by Exodist View Post
Not to mention, those who are traveling may make key notes for a speech on the macbook then want to transfer it to the tablet. If they don't have internet, they can't.. So IMHO this is just bad idea.
You can sync documents without a network connection.

Quote:
Originally Posted by Exodist View Post
There is just to much Cloud and internet requirements for computers these days
It's a blessing and a curse. It certainly isn't the perfect solution for everything but it sure makes a lot of life a lot more convenient. To each their their on.

Important Links: Community Guidelines : Use the reputation system if you've been helped.
M-F Blog :: Write for the blog
Writing a Quality Post
QUOTE Thanks
bobtomay

 
bobtomay's Avatar
 
Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 25,017
bobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond repute
Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

bobtomay is offline
Quote:
Originally Posted by vansmith View Post
That's your fatal flaw - nothing in iOS forces you to use iCloud (source: I own two iOS devices, neither of which use iCloud).
I'd be real interested in learning how to sync contacts between 10.9 and iOS 7 without iCloud.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
QUOTE Thanks
vansmith

 
vansmith's Avatar
 
Member Since: Oct 19, 2008
Location: Toronto
Posts: 17,827
vansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond repute
Mac Specs: 2012 13" MBP (2.5 i5, 8GB)

vansmith is offline
If you're looking not to use iCloud specifically, you can use Google's contact syncing. If you're looking to avoid the cloud altogether, DeviceSync will do calendar (here though it's one way) or you could set up a simple CalDAV or CardDAV server on your local machine (here's one). You could also get Mavericks Server and click your way through creating a local server on your Mac.

Admittedly, many of the solutions say to use Google instead which, for this conversation, defeats the purpose if you're looking to avoid cloud based services. Also, many of my solutions aren't elegant (easy) - they get the job done and have some nice benefits (wireless syncing on your network and seamless sync between devices) but they aren't intuitive.

Also, as an aside, there's a certain irony in seeing this all unravel especially in light of those fallacious complaints that Android forces you to sync info with Google.

Important Links: Community Guidelines : Use the reputation system if you've been helped.
M-F Blog :: Write for the blog
Writing a Quality Post
QUOTE Thanks
chas_m

 
chas_m's Avatar
 
Member Since: Jan 22, 2010
Location: Victoria, BC
Posts: 16,678
chas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond repute
Mac Specs: 2012 MBP, Black speakers, Black Benq second monitor, black(ish) iPhone 5s, Black 2012 iPad, etc.

chas_m is offline
As I understand the issue, the deprecated SyncService was discontinued in the initial release of 10.9.

I would bet serious money that Apple will restore local sync in a future update. I believe we're in a transition period, not a permanent change. As much as Apple likes and wants people to use iCloud, it understands that some people will not and thus turn it off but still need to get contacts/etc over to mobile devices. If nothing else, enterprise users would force such an option if Apple wasn't already switching over to one already.

In short, relax and breathe out, folks. Give it a little time, write Tim Cook a polite letter on the topic, watch what happens. I think ultimately this will be a tempest in a teacup (as have so many little crises before this).
QUOTE Thanks
Exodist

 
Exodist's Avatar
 
Member Since: Nov 26, 2012
Location: Agusan del Norte, Philippines
Posts: 680
Exodist is a jewel in the roughExodist is a jewel in the roughExodist is a jewel in the rough
Mac Specs: L2012 Mini, i7 2.6Ghz, 8GB RAM, 256GB SSD + 1TB HDD, dual 23" LED Displays

Exodist is offline
Chas_m has a good point. 10.9 is a new release. Just as past versions like previous 10.8 gained features and bug fixes as patches were released. I suspect 10.9 will as well. Also, from a developers standpoint. Often existing features may conflict with newer ones. The company has to decide which is more important to release to the public. If the company gets miss directed, then a polite letter can be what they are looking for in forms of feedback. Tim Cook seems like a good and understandable person who cares about what his customers think. He not an idiot like Steve Balmer..


NEW!! Exodist Photography Video Blog
***If someone helps you, please don't forget to use the reputation system.***
QUOTE Thanks
Toft

 
Member Since: Nov 17, 2013
Posts: 4
Toft is on a distinguished road

Toft is offline
I agree to Fnuffnert.

We trusted Apple as a serious provider of operating systems, practical facilities and expensive but nice computers of various kinds. We did not expect Apple to venture into the kind of business where whoever it may be are encouraged to spy on their customers. It is sick and bad business.
QUOTE Thanks
vansmith

 
vansmith's Avatar
 
Member Since: Oct 19, 2008
Location: Toronto
Posts: 17,827
vansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond repute
Mac Specs: 2012 13" MBP (2.5 i5, 8GB)

vansmith is offline
At no point are you required to use these services. Simply skip iCloud sync and move on.

Important Links: Community Guidelines : Use the reputation system if you've been helped.
M-F Blog :: Write for the blog
Writing a Quality Post
QUOTE Thanks
5tevie

 
Member Since: Oct 30, 2010
Location: Blackburn, Lancs, North West England
Posts: 321
5tevie is on a distinguished road
Mac Specs: Mac Mini Aluminium running at 2.4 GHz.

5tevie is offline
Nick wrote ..... Seems like you've been a relatively happy Apple customer since 1987. Why would you seemingly ignore 26 years of satisfied ownership...just because one thing that you would like Mavericks to do...isn't working for you.
Don't you think that you're over-reacting just a little bit??
.................................................. ......................................

Nick, I have great respect for you as a Mac techie but I think you may have missed the point here.
Just consider that you have a friend that you met at Junior school. All through your school days you helped each other to get through exams and suchlike. Then you both joined the Army and trained for all eventualities. You were both sent to Afghanistan where you saved each other's lives more than once. Then you came back home and your best friend went to the town centre and used a shotgun to kill 10 people.
Question ..... Do you still trust him like you did while you were both still in the Army?
OK, I know it's extreme to say the least but the basic facts could happen in real life.

The trouble with letting people like me loose on the interweb with a debit card is that I now have the latest Mac Mini Aluminium running at 2.4 GHz with 8 GB of DDR3 RAM, 320 HDD and OS X 10.6.5 all wired up to a 70" LED screen ...... And not the faintest idea of how to use it.
QUOTE Thanks

Post Reply New Thread Subscribe


« Journalling vs. Blogging vs. Forums ?? | can i get some advice on this girl i like from dating site? »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Finder won't start laurag OS X - Operating System 5 04-13-2012 05:46 PM
[How To] Macintosh Keyboard Short Cuts hype.it Switcher Hangout 25 06-09-2009 09:53 PM
Open Letter to Apple Saint Mark Switcher Hangout 23 08-15-2006 03:15 AM

All times are GMT -4. The time now is 01:14 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?