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Schweb's Lounge Forum for general conversation, chit chat, or most topics that don't fit in another forum.

I have no complaints with Apple !


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timmy_toad

 
Member Since: Mar 15, 2011
Location: Flitwick, Beds, UK
Posts: 315
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Mac Specs: MBP, iPad2 + iPhone4S

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Hi All, TWO and a quarter years ago i purchased a 15" MacBookPro Early 2011 with 2 years Apple Care on top of the standard 1 year.

A month ago it Died permanently, my Apple Store fixed it by replacing the Motherboard complete and the Screen Lid, a week later it Died permanently again !!!!!!

I was a little disappointed with the reliability by this time, as you can imagine !.

Apple did me proud, on reflection i suppose it WAS the ONLY thing they could do for me, they gave me a brand new 15" MacBookPro Mid 2012 with 2 years Apple Care on top of the standard 1 year.

The ONLY thing that i can see that has changed in the Spec is a 500gig drive instead of the 750gig drive i had before !.

I like my Apple

Tim
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pigoo3

 
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Member Since: May 20, 2008
Location: U.S.
Posts: 26,312
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Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

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Very nice!

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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chscag

 
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Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,076
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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Still the world's best customer service!
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iggibar

 
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Member Since: Apr 20, 2009
Location: C-Town
Posts: 4,063
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Mac Specs: Mac Pro 4.1 15" MBP. 13" MBP. 17" PB. Power Mac G5. Galaxy Note 3

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True that. I've never been let down by Apple's customer service.

“If you are distressed by anything external, the pain is not due to the thing itself but to your own estimate of it; and this you have the power to revoke at any moment.” Marcus Aurelius
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jt1968

 
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Member Since: May 05, 2013
Location: Los Angeles, CA
Posts: 77
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Mac Specs: MacBook Pro 15" Retina, 8GB RAM, 250GB SSD, Intel i7 2.3GHz.

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Quote:
Originally Posted by iggibar View Post
True that. I've never been let down by Apple's customer service.
They've always been good to me. When I had my iPhone 4, I was an iDevice newbie. I thought at one point that my battery was faulty because it seemed like it was discharging at a too-rapid rate. The girl at the Genius Bar was very helpful, and explained how keeping too many apps open on the phone can rapidly drain the battery. LOL! I also broke my iPhone 4S screen only a few months after buying it (I also bought AppleCare for it). They replaced the phone, no questions asked.

I've dealt with many different tech companies (laptops, phones, etc), and Apple has the absolute best customer service, hands down.

-----------------------------------------------------------------------------------------------------------------------
iPhone 5s 64GB / iPad 4th Gen. 64GB / iPad Mini 2 64GB / MacBook Pro 15" w/ Retina Display
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rabbitjetta

 
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Member Since: Nov 08, 2010
Location: Indiana
Posts: 940
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Mac Specs: 13" Retina Pro, iPhone 5, iPad 4, iPod touch 3-5, iMac 27

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My retina display MacBook Pro was 2 months old and kept having wifi issues and locking up, called them they sent a box the next day and I had a brand new MacBook in 5 days.
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ursus262

 
Member Since: Dec 27, 2011
Posts: 33
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Ooh! Timmy! You're only up the road from me. I'm in Luton. Did you go to the Apple Store in Milton Keynes? I went there the other day and they are pretty good.
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MBPi5

 
Member Since: Sep 28, 2011
Location: Michigan
Posts: 39
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Mac Specs: Intel core i5, 120gb SSD, 2.3GHZ, 4gb RAM, Macbook Pro 13 inch 2011 model

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Apple has an unwritten golden rule that no customer leaves the store unhappy. Ive experienced this two times both with iphone

13" Macbook Pro intel core i5
Iphone 4S.
SR
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timmy_toad

 
Member Since: Mar 15, 2011
Location: Flitwick, Beds, UK
Posts: 315
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Mac Specs: MBP, iPad2 + iPhone4S

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Quote:
Originally Posted by ursus262 View Post
Ooh! Timmy! You're only up the road from me. I'm in Luton. Did you go to the Apple Store in Milton Keynes? I went there the other day and they are pretty good.
Yeah, i go to the Apple Store at Milton Keynes, i find it excellent, it is close by to a couple of excellent Coffee Bars (and Toilets), and if i take the missus with me, i get to park in a Blue Badge bay which a very close by, and it only takes me about 20 to 25 minutes

Tim
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chas_m

 
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Member Since: Jan 22, 2010
Location: Victoria, BC
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Mac Specs: 2009 MBP, Black speakers, Black Benq second monitor, black(ish) iPhone 5s, Black 2012 iPad, etc.

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I am very fortunate that the only issue I have ever had with Apple equipment was a swollen Blackbook battery (years out of warranty). By the time I took it round to an Apple store to have a look, they no longer had any black batteries to replace it with, so the guy gave me a recommended website that sold replacement ones at a good price.

The reliability of Apple equipment and the smiles I see when I'm visiting Apple Stores is one of the things that keeps me a loyal customer, geez nearly 30 years now!!
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