12-25-2010, 01:13 AM

I'm sure threads along this line have been posted before, but I just wanted to make the community aware that the awesomeness of Apple continues.

So I've had a considerable number of drop-off and mail in repairs over the 2 years, 4 month life of my MBP. Something in the area of 5 or 6, with at least 4 logic board replacements and at least one monitor replacement, not to mention 1 to 2 speaker replacements. Now, this number of replacements is definitely uncommon. I was a bit frustrated with the way things had gone over the life of my computer, considering I (and by "I", I mean my parents) paid over $2000 for the computer before my freshmen year of college. Despite this I could never really work myself into enough of a temper to really voice my full disappointment to the apple genius I had spoke to most recently to set up my most recent repair (although it didn't help he was about 6'3" and 300 lbs, a bit intimidating to say the least). However, when my computer was ready for pick up, I decided enough was enough. I decided to get my father involved. He understood what I had been through with my computer (and yes, he does understand computers - despite being 60 yrs old, he's been working on them for over 30 yrs and has stayed current) so he already had his own frustration with the whole situation. So I discussed the matter with him for a bit, talking about how it was ridiculous how many times I've had to get my computer repaired and how the cost of the computer should suggest a level of quality inconsistent with the number of repairs, and, when he was good and riled up, I asked him to go to the store with me to pick it up and confront them about the situation. To shorten this story up, after he expressed his concerns with the way things had gone with my computer (passionately to say the least), the apple store was very willing to do everything they could to rectify the situation. I walked out about an hour and half later with a new MBP (15.6", 2.8 GHz i7, 500GB HD, 4GB RAM, 512MB Graphics card, and a high-res matte screen) for free.

I just want to say thank you to Apple for having a customer service policy that allows for such awesomeness to happen, and thank you to my dad for taking the time to go with me and do all the complaining for me that resulted in this awesome early Christmas present.

MERRY CHRISTMAS!

12-25-2010, 01:50 AM

I like Apples. Apple as a computer company KISSES PINK PONIES

Jk Mac users, jk :p

I love macs since they have silly fart-like noises and are pretty beatiful to look at. Has better animations that MS stole for vista and windows 7 :p

Also safari ftw. MS is good for their games and xbox. LOL @ minesweeper

12-25-2010, 03:19 AM

Pretty good story, Consider yourself very lucky they did that for you. Thats a nice machine they set you up with also. Sounds good for you! Merry Christmas!

- Mike

12-25-2010, 06:36 AM

I have been an Apple user since the '90s....Mac anyway. I used Apple II's years before. Anywho, a similar thing happened to me this year. I had a mid '07 iMac which had been into the Apple store for repair 4 times in the last 4 months of it's life. The night before Applecare was due to expire, it acted up again. Got on the phone to Apple, and within an hour, a senior engineer offered to replace my iMac with a brand new iMac....3 years of Applecare. It was an early Xmas! I have had this happen once before, but not with a 3 year old machine.

There is a reason Apple is #1 in customer service and tech support in the world! This is it. They know how to treat customers!

I never even suggested a new machine, nor was looking for it. They offered! As soon as my iMac was in Fedex's system, a new iMac was on it's way to me. 3 days later, it was on my doorstep!

Alright Apple! You've won a lifetime customer!

Harry

12-25-2010, 06:55 AM

Originally Posted by CarlConti08

... I decided to get my father involved. He understood what I had been through with my computer (and yes, he does understand computers - despite being 60 yrs old...
MERRY CHRISTMAS!

Maybe because instead of despite... There are a lot of us 60 year olds out here that still know at least a little something. At least when senility or bad eyesight isn't getting the best of us.

Congrats on the new rig.

12-25-2010, 04:44 PM

ROFL. I guess I can say "I represent that".

12-25-2010, 04:50 PM

And what about us poor, discriminated against seventy + year olds?

12-25-2010, 04:51 PM

Haha well in all my joy and slight drunken buzz when I posted this originally i used the "B-Word" to describe how my dad complained (Starred out no less), and as a result I got a warning from the admins. Oh well I don't give a shhh– I mean crap (oops, almost let one of those naughty swear words slip again).

Just thought that was a bit humorous.

Hope everyone's enjoying their holiday today!

PS: I got a kindle! Wooohooo!

12-26-2010, 03:57 AM

LOL @ "KISSES PINK PONIES" I forgot what I typed there that was over the border...was it just sucks? How's that bad?

12-27-2010, 04:31 AM

Never really considered other products until I got an iPhone. I had iTunes, and an iPod on my Windows PC, but switched to Mac this year. Can't complain one bit, now I got several Apple products just because they are such great devices!

12-30-2010, 08:45 PM

I like Apple too