Results 1 to 14 of 14
  1. #1


    Member Since
    Dec 10, 2010
    Posts
    1
    Unhappy iPhone stolen at APPLE STORE!...Seriously!
    So, I went to the apple store to get my Iphone 3gs 32gig repaired. I handed it to the lady at the Genius Bar and she synced it to her computer to update it. While waiting, she walked away and I knew this would take long, I pulled out my laptop and started working on it. 45 minutes later the lady is not back and I ask another genius bar representative where is my Iphone? And it is no where to be found. It went missing. Seriously! Oh it gets interesting. The lady that was assisting me was the assistant-manager, 2nd in command!
    She does not know what happened to it. I do not know what happened to it I handed over to apple genius bar to take care of it. She and her employees looked for it but could not find it. Thus she filled out a missing report with her company and said that she cannot watch the cameras. Someone will contact me tomorrow with what happened to my phone.

    Next day rolls around it's after 6pm and no phone call. I went back to the apple store. She was off and there is another manager. He tries to see what he can do and comes back with no reply but offers me a refurbished 3gs Iphone. I accepted it for now until they can find what has happened to my phone. Should I have accepted the refurbished Iphone? Am I entitled to a new Iphone?

    This has disturbed me because personally I would like my old phone back but if they cannot find it, I should be entitled to a new Iphone, right?
    I need advice as to how should I approach this situation.

    Please be nice - this is my 1st post.

  2. #2

    1991-C4's Avatar
    Member Since
    Jun 17, 2010
    Location
    Missouri
    Posts
    343
    Specs:
    2 iPod Touches and iPad
    Quote Originally Posted by cruzerminime View Post
    Am I entitled to a new Iphone?
    You are entitled to a functionally identical iPhone, period.

    Apple's service policy clearly states, "During service Apple may exchange your iPhone with an iPhone that is new or equivalent to new in performance and reliability."

  3. #3


    Member Since
    Jun 02, 2008
    Posts
    709
    You got a phone and the refubs are like new so I wouldn't worry about it. However, I do think that they should have offered you somthing for your time.

  4. #4


    Member Since
    Dec 09, 2010
    Location
    STL, MO
    Posts
    8
    Specs:
    Mid 2009 MacBook Pro, 17", 8GB RAM, 2TB External Samsung, 2TB External Seagate,
    I think you are entitled to a brand new phone, regardless of whether the refurbished ones are the same. I have a refurbished 8GB 3G now, and it works just fine, never had any problems with it whatsoever, however, I would have still wanted a brand new one since they lost the one that you initially took in there. Especially for an assistant manager to lose it, not to say that people never make mistakes, but I would have still been frustrated simply be being without a phone. (As lame as that sounds, we all know what it's like to not have a phone even for a few hours- you don't realize how much you miss it until it's gone.) You should definitely be entitled to a new phone, and I'd speak to as managers and supervisors as I could until I got a new one. Just my opinion.

  5. #5

    Village Idiot's Avatar
    Member Since
    Apr 04, 2007
    Location
    Durtburg, WV
    Posts
    2,641
    Specs:
    Sooper Fast!
    I'd be more worried about the info on the phone. If you don't have a lock on it, anyone can access whatever is one there.

    I have important business contacts and info on my phone along with a portfolio of my photography work. That's not something I'd want just any one in the world to get a hold of.
    Chaotic Evil, Level 1 IT-Tech

    Slough Roast Blog
    Capitol Sound Blog

  6. #6

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,911
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by Village Idiot View Post
    I'd be more worried about the info on the phone. If you don't have a lock on it, anyone can access whatever is one there.

    I have important business contacts and info on my phone along with a portfolio of my photography work. That's not something I'd want just any one in the world to get a hold of.
    Yeah, I would demand that they do a remote wipe at the very least.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  7. #7

    Chris H.'s Avatar
    Member Since
    Oct 03, 2009
    Location
    Albuquerque, New Mexico
    Posts
    2,641
    Quote Originally Posted by cwa107 View Post
    Yeah, I would demand that they do a remote wipe at the very least.
    You would think they would offer that when they first noticed it missing.

     iPad Air 2 - iOS 9.3
     iPhone 6 64GB - iOS 9.3
     Mac mini early 2009 - OS X El Capitan 10.11.4
     MacBook unibody/white late 2009 - OS X El Capitan 10.11.4

  8. #8

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,548
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    With the latest version of iOS, assuming the phone was running it, can't they also locate the phone??

    Regards

  9. #9


    Member Since
    Jan 27, 2007
    Location
    *Brisvegas*
    Posts
    5,658
    Specs:
    17 inch 2 GHz C2D imac (5,1) with 3GB DDR2 RAM, X1600 (128MB memory) GPU - OSX 10.6.3
    Quote Originally Posted by 1991-C4 View Post
    You are entitled to a functionally identical iPhone, period.

    Apple's service policy clearly states, "During service Apple may exchange your iPhone with an iPhone that is new or equivalent to new in performance and reliability."
    Exactly. And with battery replacements of ipads and iphones etc Apple actually says you will hand in your old product and get an identical product with a new battery. But as has been stated many tomes in this topic already, Apple quality checks on refurbished products are very strict. They are anal about only shipping out the best to the customers. Very compulsive about it. But this is one compulsive disorder that you should be glad the people at Apple have.

  10. #10


    Member Since
    Apr 09, 2009
    Location
    Ithaca NY
    Posts
    2,073
    Specs:
    13 inch alMacBook 2GHz C2D 4G DDR3, 1.25GHz G4 eMac
    Quote Originally Posted by the8thark View Post
    Exactly. And with battery replacements of ipads and iphones etc Apple actually says you will hand in your old product and get an identical product with a new battery. But as has been stated many tomes in this topic already, Apple quality checks on refurbished products are very strict. They are anal about only shipping out the best to the customers. Very compulsive about it. But this is one compulsive disorder that you should be glad the people at Apple have.
    Refurbished MacBook still doing well, *knocks on wood*

  11. #11

    BatterdStarfish's Avatar
    Member Since
    Mar 07, 2010
    Location
    West Yorkshire, England
    Posts
    32
    Specs:
    27" LED iMac
    Quote Originally Posted by cruzerminime View Post
    She does not know what happened to it. I do not know what happened to it I handed over to apple genius bar to take care of it. She and her employees looked for it but could not find it. Thus she filled out a missing report with her company and said that she cannot watch the cameras. Someone will contact me tomorrow with what happened to my phone.
    Just out of curiosity did you ask why she couldnt look at the cameras ?

    Standard procedure i would of thought.

    ~Joe
    Just call Me Joe

    My First Mac; Newbie and Proud

  12. #12


    Member Since
    Jun 02, 2008
    Posts
    709
    Quote Originally Posted by BatterdStarfish View Post
    Just out of curiosity did you ask why she couldnt look at the cameras ?

    Standard procedure i would of thought.

    ~Joe
    Most companies no longer allow local employees to view the footage due to privacy rights. All it took was one fool to use it in a dressing room and most of them pulled the control back to corporate levels. I know this is the way that a few stores my wife worked in were setup. If she needed to know something, she had to get corporate involved.

    In this case, the phone probably costs less than all the effort that would be needed to get the footage so a replacement was offered.

  13. #13

    BatterdStarfish's Avatar
    Member Since
    Mar 07, 2010
    Location
    West Yorkshire, England
    Posts
    32
    Specs:
    27" LED iMac
    Quote Originally Posted by DaFlake View Post
    Most companies no longer allow local employees to view the footage due to privacy rights. All it took was one fool to use it in a dressing room and most of them pulled the control back to corporate levels. I know this is the way that a few stores my wife worked in were setup. If she needed to know something, she had to get corporate involved.

    In this case, the phone probably costs less than all the effort that would be needed to get the footage so a replacement was offered.
    Thanks for that dude, i didnt know. Your probably right. Although i wouldnt of settled for that. Its all about trust with me. Why would i go back to apple if i left my phone in the trust of the apply employees and they seem (from your post) they dont even care about it. Id want a new phone, and wouldnt go back to Apple.

    Oh and id push for the cameras. Even if it did cost more than the phone. Just to make the Corporate levels know there theft going in the store. Never know could be an employee. Lol.
    Just call Me Joe

    My First Mac; Newbie and Proud

  14. #14


    Member Since
    Jun 02, 2008
    Posts
    709
    They know about the theft, trust me.... Risk analysis is a huge part of any coporation and the manager likely called corporate as well as filing a report. That is probably why she gave him a phone. If you have a theft reported, you have to determine if your actions are going to cost more than the theft is worth. The phone is less than 1K but all the man hours to get the information needed may be well over 1K. If that is the case, drop it and simply get a new phone and give it to the person.

    As for refurb over new, I personally wouldn't care as long as it looked new and was covered under a warranty. That is just me...

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Apple Store Lost/Gave/got stolen from, MBP 15" Retina
    By Karnaq in forum Apple Notebooks
    Replies: 1
    Last Post: 11-29-2013, 08:23 AM
  2. Replies: 2
    Last Post: 01-02-2013, 02:47 PM
  3. Apple exploring 'proactive' iPhone security methods for stolen hardware
    By OneMoreThing... in forum Apple Rumors and Reports
    Replies: 1
    Last Post: 06-16-2011, 02:40 PM
  4. Apple Store iPhone 4 list
    By ericg2000 in forum iPhone Hardware and Accessories
    Replies: 0
    Last Post: 07-01-2010, 04:12 PM
  5. Apple Store iPhone 3G Activation
    By NPuter in forum iPhone Hardware and Accessories
    Replies: 1
    Last Post: 08-06-2008, 09:00 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •