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Poor warranty service (heresy!)


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fco1922
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Has anyone else had a bad experience regarding obtaining warranty service at the Apple store in London? I have a new Powerbook G4 and four weeks after buying it--and while I was on a business trip to Russia--the AC adapter packed up. Apple couldn't do anything about it in Russia, so I actually flew back to London to get it replaced. I went to the Apple store in London and they confirmed that it was faulty--and then said they couldn't do anything as there were no Genius Bar appointments available!! I tried again first thing Friday and still couldn't get an appointment before 6pm, which was no good as I had to fly back to Russia at 5pm. The manager refused to see me and so I had to BUY a new adapter for 55. I've never heard of anything so ridiculous. This isn't what I call good service--the Genius Bar policy seems designed to force you to buy a replacement. I'm VERY disappointed.
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sarahsboy18

 
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I've heard various things about Apple Stores.... No personal experience... However, their phone customer service team (at least in the US) has been very good to me on several occasions... Some where I didn't deserve it.

"If you had a friend who was a tightrope walker, and you were walking down a sidewalk, and he fell, that would be completely unacceptable." -Mitch Hedberg
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technologist

 
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Keep your proof of purchase, call the AppleCare line, and try to get your money refunded.
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fco1922
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You are correct: AppleCare service over the phone is excellent. It is the Apple Stores that are appalling. I've written to Apple Corporate Headquarters, as well as their headquarters in Europe (I live in London) and it will be interesting to see what happens.

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Originally Posted by sarahsboy18
I've heard various things about Apple Stores.... No personal experience... However, their phone customer service team (at least in the US) has been very good to me on several occasions... Some where I didn't deserve it.
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