How can Apple customer service be closed?

icapture · icapture #1 (**permalink**)

05-02-2009, 10:05 PM

I mean come on Apple, you are a multi billion dollar company - dont you think you can have someone by a phone on a saturday afternoon to help me with my bluetooth? Tisk Tisk.

Dysfunction · Dysfunction #2 (**permalink**)

05-02-2009, 10:30 PM

well, they could simply migrate their CS to India.

icapture · icapture #3 (**permalink**)

05-02-2009, 11:14 PM

Quote:

Originally Posted by Dysfunction

well, they could simply migrate their CS to India.

indians gotta eat too right?

Dysfunction · Dysfunction #4 (**permalink**)

05-02-2009, 11:20 PM

sure, but I prefer US based support. I have to deal with foreign helpdesk support at work often enough. Besides, sooner or later we all have to be able to have jobs

Indians work for a very VERY small fraction of what Americans do, so they could have 24/7/365 support and save tons of cash that way.

Eric559 · Eric559 #5 (**permalink**)

05-03-2009, 04:20 AM

Quote:

Originally Posted by icapture

I mean come on Apple, you are a multi billion dollar company - dont you think you can have someone by a phone on a saturday afternoon to help me with my bluetooth? Tisk Tisk.

You should do it then.

vansmith · vansmith #6 (**permalink**)

05-03-2009, 09:35 AM

Quote:

Originally Posted by Dysfunction

Indians work for a very VERY small fraction of what Americans do, so they could have 24/7/365 support and save tons of cash that way.

Except for the ethical implications of moving overseas and paying people unjustifiably low wages

.

Closed on a Saturday? They are people too and generally people like to have some time off in a week. They aren't robots. Would you like to work 24/7/365?

EGGO · EGGO #7 (**permalink**)

05-04-2009, 01:25 AM

Quote:

Originally Posted by vansmith

Except for the ethical implications of moving overseas and paying people unjustifiably low wages

.

Closed on a Saturday? They are people too and generally people like to have some time off in a week. They aren't robots. Would you like to work 24/7/365?

Maybe we can tell retail stores this...or...like them, have people that work on the weekend but have free days on other days of the week.

Dysfunction #2 (permalink)
Member Since: Mar 17, 2008 Location: Tucson, AZ Posts: 6,534 Mac Specs: 2008 and 2011 15" mbps, late 11 iMac, iPhone 4s, and too many ipods and other stuff	05-02-2009, 10:30 PM well, they could simply migrate their CS to India. mike This machine kills fascists Got # ? phear the command line!
	QUOTE Thanks

Dysfunction #4 (permalink)
Member Since: Mar 17, 2008 Location: Tucson, AZ Posts: 6,534 Mac Specs: 2008 and 2011 15" mbps, late 11 iMac, iPhone 4s, and too many ipods and other stuff	05-02-2009, 11:20 PM sure, but I prefer US based support. I have to deal with foreign helpdesk support at work often enough. Besides, sooner or later we all have to be able to have jobs Indians work for a very VERY small fraction of what Americans do, so they could have 24/7/365 support and save tons of cash that way. mike This machine kills fascists Got # ? phear the command line!
	QUOTE Thanks

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icapture #1 (permalink)
Member Since: May 09, 2008 Posts: 18	05-02-2009, 10:05 PM I mean come on Apple, you are a multi billion dollar company - dont you think you can have someone by a phone on a saturday afternoon to help me with my bluetooth? Tisk Tisk.
	QUOTE Thanks

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