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  1. #1

    milessthomas's Avatar
    Member Since
    Feb 28, 2007
    Location
    Charlotte, NC
    Posts
    783
    Specs:
    MBP 3.06Ghz, MBP 2.2Ghz, Mini G4, B/W G3 (Media Server), LCII, Beige G3
    I have never been so dissatisfied with Applecare
    To open this up I've had some really great experiences with applecare. They replaced the logic board on my ibook twice and then when they found that it was just not doing it they sent me a free macbook pro. That's amazing service.

    I have only had one mishap with my MBP that I've needed to send it in for so far. The superdrive stopped functioning and I sent my MBP in and they replaced it no issue.

    Now comes the part that blows me away. Today I called apple care because my lcd has a few (3-4) broken, stuck or multicolored pixels. I assume this would not be an issue and they would replace or repair the lcd. Here's the convo...

    Me: Hey I just wanted to see if I could get my screen repaired, I have 3 or 4 broken pixels...etc etc

    Rep: Well sir, I'm sorry to inform you that Apple considers 5 or less broken pixels acceptable use, you are welcome to take your mbp to a repair center and have them check to see if there are more than 5 pixels stuck.

    Me: I don't understand how that could be acceptable? It's a 2500$ laptop that I paid 349$ for the applecare warranty. For basically 3000$ I would expect it to be in complete working condition. The pixels are distracting.

    Rep: I don't see how 4 tiny little pixels could be distracting to you...

    Me: Well I find it distracting and that should be all that matters, not your opinion of how distracting it is, besides I don't see anywhere in my applecare agreement that 3-5 pixels is acceptable, nor do I see it in any other documentation I have gone over.

    Rep: Sorry, policy is policy.

    Me: Policy? Never mind I've just arrived at work I will call again tomorrow.
    Now obviously I only paid for the 350$ warranty and basically the 1500$ it was for my ibook, but still...for the 3000$ it would have been costing me how can anything but perfect be acceptable?

  2. #2

    Dysfunction's Avatar
    Member Since
    Mar 17, 2008
    Location
    Tucson, AZ
    Posts
    6,821
    Specs:
    Way... way too many specs to list.
    because there has to be a point at which acceptability is defined? I mean even the products I work with, which are multiple million dollar items.. designed to be completely redundant are still five - nines (99.999%) operational by design
    mike
    This machine kills fascists
    Got # ? phear the command line!

  3. #3

    milessthomas's Avatar
    Member Since
    Feb 28, 2007
    Location
    Charlotte, NC
    Posts
    783
    Specs:
    MBP 3.06Ghz, MBP 2.2Ghz, Mini G4, B/W G3 (Media Server), LCII, Beige G3
    I mean, maybe I'm making too much of it, but its annoying to me to see the white pixels in the middle of my work when I'm working on graphics for my works webpage...

    It just seems odd..

  4. #4


    Member Since
    Jan 24, 2009
    Location
    NJ
    Posts
    116
    Specs:
    2.8Ghz MBP
    Apple actually has a pretty good dead pixel warranty, Sony needs 12 or more and dell need 8. Just saying.

  5. #5

    milessthomas's Avatar
    Member Since
    Feb 28, 2007
    Location
    Charlotte, NC
    Posts
    783
    Specs:
    MBP 3.06Ghz, MBP 2.2Ghz, Mini G4, B/W G3 (Media Server), LCII, Beige G3
    Good to know. Doesn't help that they still annoy me though

  6. #6

    pantstofry's Avatar
    Member Since
    Jan 10, 2009
    Location
    Chicagoland Area
    Posts
    105
    Specs:
    15" MacBook Pro, 2.4 GHz Intel Core 2 Duo, Blue Hardshell Case
    Well sorry to hear that... I had a whole column of dead pixels on my MBP, and of course they repaired it, but never heard about the 5 or less policy
    Adam Z

  7. #7

    Mama Luigi's Avatar
    Member Since
    Jan 22, 2009
    Posts
    369
    Specs:
    Phenom X3 720, Radeon 4870 1GB, 6GB DDR2-800, 32" LCD TV
    That seems like too many to me. I mean, Apple charges a lot more for their computers than other companies do (not to mention their warranties are more expensive!). I'd hope that 3 or more would be enough to justify a replacement.

    I have a 20" LCD (not an Apple) that has one stuck pixel and I never really notice it. If it had two, it would be unfortunate but I'd live with it. Four, though, seems like it would be excessive.

  8. #8

    rman's Avatar
    Member Since
    Dec 24, 2002
    Location
    Los Angeles, California
    Posts
    12,584
    Specs:
    2 x 3.0GHz Quad-Core, 6GB OS X 10.6.8 | 15in MacBook Pro 2.2GHz OS X 10.6.8 | 64GB iPad 2 WiFi
    Cool
    If you search the boards, you might find a application could help in bring those pixels back to live. Also I have read, if you gently massage the around of the dead pixel, it may bring it back.
    Life isn't about waiting for the storm to pass, It's about learning to dance in the rain!

  9. #9

    Eric559's Avatar
    Member Since
    Jul 18, 2007
    Location
    Central California
    Posts
    3,185
    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    Kill two more pixels and you should be set.

    Or try rman's suggestion.
    Member Of The Month for December '08.
    It's only the internet!

  10. #10

    calenerd's Avatar
    Member Since
    Nov 30, 2007
    Location
    Sunny ol' Singapore
    Posts
    309
    Specs:
    2.4GHz Intel Core 2 Duo 20" iMac
    Just find a way to kill another pixel. The policy is crap. It's not as if the guy only has 1 dead pixel, this is inflexibility at its finest.
    The dark is passion, the light is logic.

  11. #11


    Member Since
    Aug 14, 2008
    Posts
    15
    Applecare is worth every penny. I just love the peace of mind that within 3 years, my mac is covered. If you buy one, pick one up on ebay or overstock auctions. Good luck!

  12. #12

    milessthomas's Avatar
    Member Since
    Feb 28, 2007
    Location
    Charlotte, NC
    Posts
    783
    Specs:
    MBP 3.06Ghz, MBP 2.2Ghz, Mini G4, B/W G3 (Media Server), LCII, Beige G3
    I know, I have applecare, it is applecares policy that I have to have 3-5 dead pixels to qualify for free replacement.

  13. #13

    Aptmunich's Avatar
    Member Since
    Mar 09, 2004
    Location
    Munich
    Posts
    9,073
    Specs:
    Aluminium Macbook 2.4 Ghz 4GB RAM, SSD 24" Samsung Display, iPhone 4, iPad 2
    Quote Originally Posted by milessthomas View Post
    I know, I have applecare, it is applecares policy that I have to have 3-5 dead pixels to qualify for free replacement.
    That's common industry policy from a lot of manufacturers. Of course, Apple's seems worse, as the MBP is so much more expensive than say the entry level MacBook or a low-end Dell.

    But put it this way: If you had an iBook before and received a 15" MacBook Pro basically for free, you've already been given a larger machine than most would expect (the iBook's sucessor is the 13" MacBook, not the 15" MacBook Pro).

    So you've got a 2" larger display for free. Just tell yourself those 2 pixels are in the free area

  14. #14

    IanCT's Avatar
    Member Since
    Aug 25, 2004
    Location
    California
    Posts
    497
    Specs:
    iMac 24" 2.66 C2D, 13" MacBook i7 2.9GHz, iPad 3, iPhone 4
    Massaging on and around the dead pixel area does work, I've done it before on a laptop and the dead pixel never returned.

    You could "tell" Apple over the phone that you have 6 pixels and if they only find 3 or 4 when they test it, you could argue that vibration during shipment may have gotten them to "unstick". Could happen.

  15. #15


    Member Since
    Mar 19, 2008
    Location
    in a tiny little town..
    Posts
    552
    Specs:
    2.0 uni
    Email Sjobs@apple.com include all your contact info. they will do it

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