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kaybee 01-16-2009 09:43 PM

My story with Applecare and my Apple Store
Thank you Apple.

My journey started out last Friday, when i experienced screen banding on my early 08 Macbook Pro. I booked an appointment for the next day. I take it in and show them the banding issues and they took it in for repairs.

After 4 days waiting for a replacement screen to come in, i get a call yesterday to pick it up.

I go today to pickup up my laptop and i test it out in the store. I noticed that the back light on the screen was not working. So they took it in again, and i was really frustrated at not having a laptop for a week because i really needed it for school. I remained calm and talked nicely to the employee.

I get a call about 30 minutes ago saying that they could not fix the issue. They tried replacing the screen again, logic board etc. Nothing fixed the issue.


I am going to pick it up tomorrow morning as they are doing data migration to the new laptop.


dtx 01-16-2009 09:48 PM

awesome story and great experience! make me that much happier that I choose to get the $300 AppleCare!

Awesome job Apple!

Kash 01-16-2009 09:57 PM

I need something like this to happen to my Macbook before AppleCare runs out so that I can get the aluminum Macbook...

Davidk02 01-17-2009 01:04 PM

I wasn't to optimistic when the story first started, but sounds like in the end, as with most Mac stories, there was a happy ending.

Discerptor 01-17-2009 02:25 PM

As similar thing happened to me earlier this year with my PowerBook G4. The three-year technology bump was pretty nice.

kaybee 01-17-2009 04:44 PM

I just got back from the apple store, and i love my new laptop lol.

I don't know if this is a mistake or not, but they gave me the one with a 2.53 processor, 4 gig ddr3 ram, and a 320 gb hd. I had a 2.4 ghz with 2 gig ddr2 ram and 250 gb HD.

Looks like they upgraded it for me because they still have the other model available in Unibody

Im a happy camper no mater what, i love you apple.

kaybee 01-20-2009 02:54 PM

I am really liking the unibody more than my early 08 model

I notice the speed bump and the more ram


dabears34 01-20-2009 03:35 PM

Wow thats awesome kaybee! I bet the next time you buy a Mac you get Apple care again ;)

cwa107 01-20-2009 09:07 PM

Very nice! Congrats!

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