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Apple Care Service

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Member Since: Jul 14, 2008
Location: Scotland, UK
Posts: 675
martyp is a jewel in the roughmartyp is a jewel in the rough
Mac Specs: nMP 6-core/32Gb/D700/512Gb: rMBP 15" 2.3GHz/16Gb/512Gb: iPhone 6 128Gb: iPad Air 2 128Gb: NEC PA322U

martyp is offline
Hi everyone,

A few days ago my Apple BT aluminum keyboard started having a problem with the caps lock button. No matter what I did the thing wouldn't work - no light, no key registration nothing. Every other button worked fine though?

So, I called apple care yesterday spoke to someone in about 10 seconds - gave my Mac serial no, walk through a few things and he was happy the keyboard was bust and said a new one will be on its way.

Received the replacement today, basically less than one day turnaround! Two thumbs up to apple for that. Should have a Mac Pro in Spring and it will definitely be purchased from the apple store - service is superb.
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Member Since: Dec 13, 2008
Location: UK
Posts: 107
TinyEric is on a distinguished road
Mac Specs: MacBook, iSight, Intel Core 2 Duo, 2.4 GHz, 2GB, 160GB HD.

TinyEric is offline
That is great... I have only ever had to use Apple service once and it was a fantastic experience for me too...
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