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Scratch on new macbook pro


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macbook420

 
Member Since: Aug 29, 2008
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Hi folks,
I just ordered a new macbook pro online which just arrived today. I opened it out of the box and noticed a very big scratch on the mouse button and also saw that part of the plastic on the "?" button has been slight worn off. I custom configures this laptop to 72000 RPM hard disk and with all the goodies it came when I bought but now I want a replacement, I am unwilling to accept this product for which I paid $2K. Can anyone help me on what I should do to get a replacement? First of all, is it even possible? I haven't even turned on the laptop and I just packed it back after looking at the scratch. Sorry for complaining and thanks.
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Kash

 
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If a brand new computer is not 100% perfect out of the box, then you definitely deserve a replacement. Call up Apple and explain the situation.


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cwa107

 
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Agreed with Kash - if it was damaged out of the box, there's no way I'd take that sitting down. I'd haul it off to an Apple Store or give Apple Care a call.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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macbook420

 
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thanks guys, but there's nothing technically wrong with the machine, just that it has a scratch on the mouse button, i hope they replace it, this really sucks..
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cwa107

 
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I'd be surprised if they didn't. To me, that's a major QA issue on their part. If it was anything short of perfect, it should have never shipped - and I would not expect to have my brand new $2K+ machine "repaired" rather than brand new.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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macbook420

 
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does anyone know what's the procedure to return your laptop if you've purchased it online and custom configured?
thanks
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Kash

 
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Like I said, give Apple a call and they'll help you out. Most likely they'll send out a box for you to send the machine back. Make sure you demand, respectfully, for a replacement and don't settle on a repair.


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macbook420

 
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i guess in my case the scratch can't be fixed, they have to send out a new one...but it really sucks that their quality is going down...
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Waterpolo820

 
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^^I'm not surprised, Apple is usually really good about stuff like that.

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