Results 1 to 9 of 9
  1. #1


    Member Since
    Aug 29, 2008
    Posts
    5
    Scratch on new macbook pro
    Hi folks,
    I just ordered a new macbook pro online which just arrived today. I opened it out of the box and noticed a very big scratch on the mouse button and also saw that part of the plastic on the "?" button has been slight worn off. I custom configures this laptop to 72000 RPM hard disk and with all the goodies it came when I bought but now I want a replacement, I am unwilling to accept this product for which I paid $2K. Can anyone help me on what I should do to get a replacement? First of all, is it even possible? I haven't even turned on the laptop and I just packed it back after looking at the scratch. Sorry for complaining and thanks.

  2. #2

    Kash's Avatar
    Member Since
    Dec 03, 2006
    Location
    Irvine, CA
    Posts
    9,385
    Specs:
    Black Macbook C2D 2GHz 3GB RAM 250GB HD iPhone 4 iPad 3G
    If a brand new computer is not 100% perfect out of the box, then you definitely deserve a replacement. Call up Apple and explain the situation.

    June 2007
    July 2009

  3. #3

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,953
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Agreed with Kash - if it was damaged out of the box, there's no way I'd take that sitting down. I'd haul it off to an Apple Store or give Apple Care a call.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  4. #4


    Member Since
    Aug 29, 2008
    Posts
    5
    thanks guys, but there's nothing technically wrong with the machine, just that it has a scratch on the mouse button, i hope they replace it, this really sucks..

  5. #5

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,953
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    I'd be surprised if they didn't. To me, that's a major QA issue on their part. If it was anything short of perfect, it should have never shipped - and I would not expect to have my brand new $2K+ machine "repaired" rather than brand new.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  6. #6


    Member Since
    Aug 29, 2008
    Posts
    5
    does anyone know what's the procedure to return your laptop if you've purchased it online and custom configured?
    thanks

  7. #7

    Kash's Avatar
    Member Since
    Dec 03, 2006
    Location
    Irvine, CA
    Posts
    9,385
    Specs:
    Black Macbook C2D 2GHz 3GB RAM 250GB HD iPhone 4 iPad 3G
    Like I said, give Apple a call and they'll help you out. Most likely they'll send out a box for you to send the machine back. Make sure you demand, respectfully, for a replacement and don't settle on a repair.

    June 2007
    July 2009

  8. #8


    Member Since
    Aug 29, 2008
    Posts
    5
    i guess in my case the scratch can't be fixed, they have to send out a new one...but it really sucks that their quality is going down...

  9. #9

    Waterpolo820's Avatar
    Member Since
    Jan 28, 2008
    Location
    the OC, SoCal
    Posts
    536
    Specs:
    2x 2.2 C2D MBP 15", 3x Mac Classic, Mac Mini, iPhone 3G, Clamshell
    ^^I'm not surprised, Apple is usually really good about stuff like that.
    "In a world full of ordinaries,
    I will be extraordinary"

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 2
    Last Post: 04-11-2012, 05:08 PM
  2. building a macbook pro from scratch
    By football75 in forum Switcher Hangout
    Replies: 17
    Last Post: 04-04-2012, 02:51 AM
  3. Scratch Disk for Final Cut Pro 7?
    By MacLover2011 in forum Movies and Video
    Replies: 0
    Last Post: 05-26-2011, 10:49 PM
  4. OSX install from scratch on a macbook pro (late 2008)
    By .Nano. in forum Apple Notebooks
    Replies: 0
    Last Post: 12-28-2009, 08:40 PM
  5. Do MacBook Pro's Scratch Easily?
    By focalplane in forum Switcher Hangout
    Replies: 10
    Last Post: 08-21-2007, 07:12 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •