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Entourage problem message

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Member Since: Aug 04, 2007
Posts: 2
cementguy49 is on a distinguished road

cementguy49 is offline
After an update to my Microsoft Office, I am not able to access Entourage. I am running an iMac Core Duo and whenever I doubleclick on the Entourage icon, I get a message that says "Cannot open this identity with this version of Entourage". I have uninstalled and reinstalled MS Office and cannot shake this problem. Anyone know what is going on?
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Member Since: Aug 04, 2007
Posts: 258
pjhutch has a little shameless behaviour in the past

pjhutch is offline
Sounds like you have not removed the preference files from ~\Library\Preferences for Entourage for that user.
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Member Since: Aug 04, 2007
Posts: 2
cementguy49 is on a distinguished road

cementguy49 is offline
I just received an email from Microsoft. They suggested that this was the result of not having an update installed. They directed me to a working program, i.e. Word and to click on install updates. I did that and all is working great. Thanks to all who viewed and responded.

Fred C.
Boston, MA
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