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  1. #1

    khcrazy10's Avatar
    Member Since
    Apr 04, 2013
    Location
    Canada
    Posts
    32
    Specs:
    Macbook Pro Retina 15" 2.7 GHz Intel Core i7 with 16 GB DDR3 Ram running OS X 10.8.4 Mountain Lion
    Bluetooth issues windows 7 MBPr
    Okay so I had my bluetooth keyboard and mouse working just fine the other night. I remember windows doing some updates when I shut it down and the next time I started it up my mouse and keyboard no longer worked... I'm using a logitech mouse and the apple bluetooth wireless keyboard.

    Here's what I've tried:

    Attempting to re-set up the keyboard and mouse (windows can't seem to find either)
    Seeing if it works in OS X Mountain Lion (which it does)
    Changing the Batteries (since mountain lion said they were low)
    Reinstalling the bluetooth driver in the boot camp drivers folder I got when I installed windows (it says Not Needed No device for update present)

    So what can I do to get my mouse and keyboard working again?

    Thanks

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,187
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Try resetting both the PRAM and SMC.

  3. #3

    khcrazy10's Avatar
    Member Since
    Apr 04, 2013
    Location
    Canada
    Posts
    32
    Specs:
    Macbook Pro Retina 15" 2.7 GHz Intel Core i7 with 16 GB DDR3 Ram running OS X 10.8.4 Mountain Lion
    No luck! If I didn't know any better, I'd say the bluetooth card had entirely disappeared from the windows side of my mac o.0

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,187
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    It's been awhile since I've used Windows 7, so I may be a bit rusty here.... but see if you can open your hardware tree from Windows and have it scan for new hardware devices. If that doesn't work to pickup the BT controller, you might have to try a repair install.

    Does the BT controller show up at all in the hardware tree? Sometimes the hardware will show up but will have an exclamation mark over it meaning it's not working or a driver is missing. Also, I wonder if the Windows updates you did have anything to do with the missing BT controller?

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