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  1. #1


    Member Since
    Aug 06, 2010
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    United Kingdom
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    Question Please could someone help?
    Please could someone help I have Windows 7 Home Premium 64Bit installed on my MacBook Pro via Boot Camp but I'm having some problems because when I go to the Devices and Printers Control Panel I get this and then if I right click and select Troubleshoot from the dropdown menu I get this and if I click on the "Apply This Fix" it fails to install the driver and I get the following and if I click on "View detailed information" I get the following?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
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    49,096
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Have you installed the drivers from your Snow Leopard DVD? And have you updated your version of Boot Camp to 3.2? (you do that from within Windows 7)

  3. #3


    Member Since
    Aug 06, 2010
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    Quote Originally Posted by chscag View Post
    Have you installed the drivers from your Snow Leopard DVD? And have you updated your version of Boot Camp to 3.2? (you do that from within Windows 7)
    Yes I have tried reinstalling the drivers numerous times to no avail and I do have Boot Camp 3.2. Someone on another forum said that it was a "USB driver issue" and that I needed to "re-install bios, and usb drivers"? Do you or anyone else know how to go about doing this? Also would this fix the "Generic PnP Monitor"? Thanks.

    Tom

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
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    49,096
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Mac machines do not have or use a BIOS so that advice is not applicable. The USB drivers should have been installed along with other drivers from your Snow Leopard DVD. If you've already installed BC 3.2 you have the latest. I really do not understand why you're getting that USB error.

    Have you tried opening the hardware tree in Windows 7 to see what it indicates about the USB bus? You can access the hardware tree from Control Panel, System, Hardware devices.

    The Generic PNP Monitor entry is normal for Windows. You do not need to worry about that.

  5. #5


    Member Since
    Aug 06, 2010
    Location
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    Quote Originally Posted by chscag View Post
    Mac machines do not have or use a BIOS so that advice is not applicable. The USB drivers should have been installed along with other drivers from your Snow Leopard DVD. If you've already installed BC 3.2 you have the latest. I really do not understand why you're getting that USB error.

    Have you tried opening the hardware tree in Windows 7 to see what it indicates about the USB bus? You can access the hardware tree from Control Panel, System, Hardware devices.

    The Generic PNP Monitor entry is normal for Windows. You do not need to worry about that.
    Ok thanks chscag. Here's is the window showing the Universal Serial Bus Controllers.

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