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  1. #1


    Member Since
    Sep 03, 2009
    Posts
    127
    Specs:
    13" Unibody Macbook Pro, Iphone 4 16G
    Angry Security Suite Virus
    So, I have a virus on my HP desktop, it's the "Security Suite" virus. Essentially it pops up as if it is an Anti-Virus software and it claims your computer is infected and doesn't allow you to open anything. Most of the threads online say to boot your computer in safe mode with networking and then run Malwarebytes Anti-Malware software, but guess what, it doesn't work, somehow the virus has it set up to where it just won't run like that, with networking, or just in safe mode in general. I really don't want to have to save and reinstall everything, so I'm wondering if anyone has any ideas or if they have dealt with this.

    I already have Malwarebytes on my computer from a previous time I had something like this happen, this virus just seems to be a little bit more tough.

    Any help is greatly appreciated. Thanks, Adrian

  2. #2

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,465
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    One of our office computers has one of those things on it.

    None of the following have been able to get rid of it.
    McAfee Corporate
    Spybot
    Malwarebytes
    SuperAntiSpyware

    Put up a post on bleepingcomputers several days ago and no response.
    Time to blow it away and reinstall.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  3. #3


    Member Since
    Sep 03, 2009
    Posts
    127
    Specs:
    13" Unibody Macbook Pro, Iphone 4 16G
    ****! So did you every get these programs to run? Did they just not find the infected files?

    If I could get the darn programs to open in the first place it would put me a step forward.

  4. #4

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Haven't run across one of these yet that couldn't be nuked by Malwarebytes (malwarebytes.org).

    Just be sure to download it to a flash drive first, then boot the machine in safe mode and install from the flash drive. Update the product once it's installed, then run the FULL scan and not the quick scan.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  5. #5

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,465
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    Already had McAfee and Spybot on the machine. Had to boot into Safe Mode to install and run most of them.

    Forgot, also ran MSE - it will not install or uninstall in safe mode, but you can scan from safe mode. It found 8 trojans that neither McAfee nor Malwarebytes found. I was impressed with it.

    The one that's left, allows us to use the machine partially. At least I think there's only one left. You just can't click on a google search return without it re-directing you somewhere else. It does work if you copy and paste the link. The fake scan only pops up about once a week and it runs under svchost. It doesn't run all the time, but once it starts it hogs 99% of the CPU. I'm so far behind it's going to be another week before I can work on a reinstall on that one.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  6. #6

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    21,713
    Specs:
    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    Microsoft Security Essentials for me on my Dell Latitude. It is not a resource hog, easy (and fast) to update, provides all security precautions, anitvirus, spyware, malware etc and is simply a great price - FREE!

  7. #7


    Member Since
    Sep 03, 2009
    Posts
    127
    Specs:
    13" Unibody Macbook Pro, Iphone 4 16G
    My main issue is that I can't get into safe mode for some reason, after I select run windows in safe mode with networking it flashes a black screen then restarts and only lets me select start windows normally. So then I'm back at square one, so If i can get it into safe mode I might be able to do something

  8. #8

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by ace.13unibody View Post
    My main issue is that I can't get into safe mode for some reason, after I select run windows in safe mode with networking it flashes a black screen then restarts and only lets me select start windows normally. So then I'm back at square one, so If i can get it into safe mode I might be able to do something
    That's unfortunate. Another option might be to build a Windows PE/BartPE boot disc or Flash Drive to boot the machine from. Then, run Malware Bytes from a Flash drive.

    A word of advice.... run a browser with an Ad Blocker. These things are distributed via animations that appear to be a legit virus scanner. The user installs the malware by authorizing the supposed removal tool to install.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  9. #9


    Member Since
    Feb 25, 2009
    Posts
    2,112
    Specs:
    Late 2013 rMBP, i7, 750m gpu, OSX versions 10.9.3, 10.10
    Yeah, Along with cwa on this - you really need a clean OS to check the drive, certain infections will happily hide or block detection from other programs (including many times block their updating).

    Another option if you don't want to build your own PE boot disc/drive is to get Hiren's BootCD which comes with a lightweight Windows XP with various tools on it to help you clean your system.
    My Macs: Late 2013 rMBP w/ 750m, 16Gig ram; 2013 Mac Pro 6 core w/ D700, 16Gig Ram; Mac mini G4, 1.25 GHz, 512m ram (server); Late 2011 11" MBA, 1.8GHz i7, 4Gig Ram, 256Gig SSD, HD3000; Powerbook 12" G4 1.33GHz running Linux; Apple TV (1080p version)

  10. #10


    Member Since
    Sep 03, 2009
    Posts
    127
    Specs:
    13" Unibody Macbook Pro, Iphone 4 16G
    Uh Oh!!!! I just restarted my computer and tried to start it in safe mode and I got the message:

    Windows could not start because the following file is missing or corrupt: <Windows root>/system32/hal.dll. Please reinstall a copy of the above file

  11. #11

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by ace.13unibody View Post
    Uh Oh!!!! I just restarted my computer and tried to start it in safe mode and I got the message:

    Windows could not start because the following file is missing or corrupt: <Windows root>/system32/hal.dll. Please reinstall a copy of the above file
    Your OS is toast. HAL.dll is the Hardware Abstraction Layer, one of the fundamental components of Windows.

    You've got two options to recover your data - remove the drive and hook it up to another machine externally, or boot the machine using a recovery disc of some sort.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  12. #12


    Member Since
    Sep 03, 2009
    Posts
    127
    Specs:
    13" Unibody Macbook Pro, Iphone 4 16G
    The good thing is that I have a majority of my "important" things on my mac, and just pictures and music on this, but I have the music on a disk, and most of the pictures on Facebook, so I'll probably just reinstall windows

  13. #13


    Member Since
    Sep 03, 2009
    Posts
    127
    Specs:
    13" Unibody Macbook Pro, Iphone 4 16G
    Well more issues now, I inserted a HP restore disk i made a couple years ago and hit "F" for full recovery, deleting everything, now it's on the HP recovery page but nothing is coming up, its just a blue screen. Is this the "blue screen of death"? I still have a pointer but nothing else is showing up

    Update: I ejected the disk while it was on the page and now it's saying "Formatting hard disk partition" and now it's doing something, so i dont know what that was all about

    Update again: It's not working, haha. I think when I ejected the disk it went into regular system recovery, but that didn't work and I had to restart, now i'm back at the blue screen

  14. #14


    Member Since
    Sep 03, 2009
    Posts
    127
    Specs:
    13" Unibody Macbook Pro, Iphone 4 16G
    So I finally just gave up myself and sent it to a guy I know and he is going to install windows 7 onto it for $20, deal!!! Too bad all my old files are gone

  15. #15

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by ace.13unibody View Post
    So I finally just gave up myself and sent it to a guy I know and he is going to install windows 7 onto it for $20, deal!!! Too bad all my old files are gone
    Sounds like a pirated copy to me. Look out for Product Activation issues.

    I know a lot of IT people think that the Enterprise version of Windows 7 doesn't require activation, but they're wrong. Since Vista, a local Activation Server is required.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

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