Windows - Problems with Vista Install/Can't Find File!

AKumler11 · AKumler11 #1 (**permalink**)

05-29-2008, 01:27 AM

I am need of some desperate help. I have been trying to install Windows Home Premium Vista on my MacBook Pro for about 2 months now. I create a 60GB partition and start the installation according to Apple's Boot Camp guide.

Windows eventually starts up and asks for basic info like what language I want. After this it goes to a screen where it says "Install Now". It takes me to a screen where I enter the product key. I do so then a couple seconds later it comes up with an error message that states that it cannot retrieve a "install.wim" file and closes installation.

I checked the cd, and it is there where it is supposed to be. I am curious because maybe it has to do with not asking me what partition I want to put Windows on, I don't know! I need some help! Thanks

-AK

mrplow · mrplow #2 (**permalink**)

05-29-2008, 02:35 AM

The 2 most common causes of this problem are:
1. Faulty disc
2. DVD ROM firmware out of date

As you have a reasonably new MBP and others have successfully installed Vista on the same version MBP I'd suggest that you may have a faulty disc. Worth getting it exchanged and re-trying.

AKumler11 · AKumler11 #3 (**permalink**)

05-29-2008, 11:57 AM

Ok, thanks! Would I call Windows about this or would I try to return it to where I bought it? (Best Buy)

mrplow · mrplow #4 (**permalink**)

05-29-2008, 12:44 PM

I'd call Microsoft as a first call

chscag · chscag #5 (**permalink**)

05-29-2008, 02:46 PM

Quote:

Originally Posted by AKumler11

Ok, thanks! Would I call Windows about this or would I try to return it to where I bought it? (Best Buy)

Take it back to Best Buy first before calling Microsoft. Best Buy will exchange opened software or operating system disks for a like copy if they prove to be defective. They will not, however, issue a refund.

Regards.

AKumler11 · AKumler11 #6 (**permalink**)

05-30-2008, 11:38 AM

Awesome, well I tried exchanging it at Best Buy, but it has been deleted from their inventory. So once I got home I called Microsoft and they will be sending me a new disc here in 3-5 business days! Thanks

AKumler11 #1 (permalink)
Member Since: May 29, 2008 Posts: 15	05-29-2008, 01:27 AM I am need of some desperate help. I have been trying to install Windows Home Premium Vista on my MacBook Pro for about 2 months now. I create a 60GB partition and start the installation according to Apple's Boot Camp guide. Windows eventually starts up and asks for basic info like what language I want. After this it goes to a screen where it says "Install Now". It takes me to a screen where I enter the product key. I do so then a couple seconds later it comes up with an error message that states that it cannot retrieve a "install.wim" file and closes installation. I checked the cd, and it is there where it is supposed to be. I am curious because maybe it has to do with not asking me what partition I want to put Windows on, I don't know! I need some help! Thanks -AK My Mac: MacBook Pro 2.4GHz, 2GB Memory, 200GB Hard Drive, 256MB Graphics Card, Leopard.
	QUOTE Thanks

mrplow #2 (permalink)
Member Since: Oct 01, 2007 Location: UK Posts: 5,343 Mac Specs: 27" iMac i7 (2011), iPhone5, iPad3, AppleTV2	05-29-2008, 02:35 AM The 2 most common causes of this problem are: 1. Faulty disc 2. DVD ROM firmware out of date As you have a reasonably new MBP and others have successfully installed Vista on the same version MBP I'd suggest that you may have a faulty disc. Worth getting it exchanged and re-trying. External hard disk acquisition addict - but admitting the problem is the first step to a robust backup Please use the reputation system if you think you've been helped - top right of this post
	QUOTE Thanks

mrplow #4 (permalink)
Member Since: Oct 01, 2007 Location: UK Posts: 5,343 Mac Specs: 27" iMac i7 (2011), iPhone5, iPad3, AppleTV2	05-29-2008, 12:44 PM I'd call Microsoft as a first call External hard disk acquisition addict - but admitting the problem is the first step to a robust backup Please use the reputation system if you think you've been helped - top right of this post
	QUOTE Thanks

AKumler11 #6 (permalink)
Member Since: May 29, 2008 Posts: 15	05-30-2008, 11:38 AM Awesome, well I tried exchanging it at Best Buy, but it has been deleted from their inventory. So once I got home I called Microsoft and they will be sending me a new disc here in 3-5 business days! Thanks My Mac: MacBook Pro 2.4GHz, 2GB Memory, 200GB Hard Drive, 256MB Graphics Card, Leopard.
	QUOTE Thanks

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