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Panicked with Quark problem!!


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adkre8r
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I'm using Quark 4.11 and OS 9.2.2. I can open a Quark document by double clicking it on the desktop, but once opened I cannot select anything on the page. Most of my tools are greyed out. I can save or save as, but cannot open other documents through the menu. I need to revise two Quark files by morning... and I'm frantic! Any suggestions?

Also, when I open Quark I keep getting a message saying: "a copy of Quark with serial number (11 digit number) is already running on this machine." I did have previous versions of Quark installed, but I trashed them when this happened. (I just updated to Quark 4.11 from Quark 4.0).

Can anyone help?

Thanks so much!!!
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immdb

 
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Member Since: Nov 04, 2003
Location: Southern Indiana
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immdb will become famous soon enough
Mac Specs: Mac Pro Quad Xeon 2.66GHz 3GB RAM, G4 Quicksilver w/Sonnet 1GHz Encore ST, 1ghz G4 Powerbook

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Work through the list and see if it makes a difference

Trash QuarkXPress preference file
Disable extensions
Disable font utility (if applicable)
Disable system extensions - restart while holding down shift key

If all else fails…trash all of QuarkXPress, install 4.0 and then apply 4.11
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