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Other Hardware and Peripherals Other Apple systems and peripherals discussion.

tomtom ONE - mac software


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louiek

 
Member Since: Mar 19, 2007
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Hi - can anyone help with my tomtom one software? I bought a tomtom one (revised edition) at the weekend and can't get the software and tomtom working. Is anyone running it ok on a mac? Basically, I downloaded the tomtom home software in order to sync the device to my mac and everything is fine. When I connect the USB cable to the tomtom though and turn it on, the tomtom software just quits all the time. I can see the tomtom as a removable disc device on the desktop so my computer is recognising it all ok. Have reset the tomtom and reinstalled the software all ok but still no difference. Can anyone help me as tomtom support is so slow!! Thanks :girl:
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IceCreamMan

 
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Member Since: Feb 25, 2007
Location: Lancaster PA
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What if you turn it on before turning it on? Just a crazy idea...

What do your /var/log/messages say after the program closes?


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louiek

 
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Hi - thanks! Have tried all different combinations i.e. turning unit on before connecting, turning on afer connecting etc. etc. Sorry but although use my mac loads I'm not really into the programming side etc....how do I look at the var/log/messages? Thanks
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adrianmoore

 
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Hi i use the TomTom Go 700, and occasionally the software does quit, i find that repairing permissions, and making real sure that i am using the most current version of the TomTom software this link ( http://www.tomtom.com/plus/service.php?ID=17 ) goes to the tomtom NEW Edition.

It could however be a software or hardware conflict ( eg anti virus , or another USB device being silly )

But i do find that the TomTom Software on my Mac is a little ' flightily '

Also have a look at the Panic / crash logs
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louiek

 
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Hooray! Thanks for your help - have fixed the problem. Followed your link and downloaded home software again. Also, quit my antivirus software before connecting the tomtom this time. All worked fine and home launched this time without quitting. Thanks
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adrianmoore

 
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Member Since: Feb 03, 2007
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Mac Specs: G5 dual 1.8 / G4 Dual 867 / iBook G3

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Cool! glad to help, anti virus is a pain! and on my G5 dual i run nothing ( though all my email is filtered server end anyway ).

Sometimes it is possible to download a file, and it ends up slightly corrupt.

Anyway glad it worked, now you can download the speed camera's POI into your tomtom!!!!
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